Current Vacancies

LPPA - HR (and facilities)

Training Manager

Preston

Job Ref
TrainingHR
Location
Preston
Salary
Up to £45,000

Training Manager
Preston, UK with hybrid home/office working

ABOUT US
Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits, and retirement options.

We have an exciting opportunity for an experienced professional to join our HR Team to provide informed and valuable input towards our Project Team and Steering Group Meetings. This is a permanent role with the job of leading the planning, design, and delivery of training to support an exciting technology transformation project and wider business training initiatives.

• The salary for this role is up to £45,000 to depending on experience
• We offer 25 days holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
• Access to an excellent pension scheme with generous employer contributions
• We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
• Our offices in central Preston are easily accessible by road, rail and public transport. LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds

The Training Manager will create and implement programmes for the Organisation to improve employee efficiency and effectiveness. The role holder will have an impact on various areas of the Business through delivery of the development strategy, which contributes to the overall Business goals.

If successful, you will be joining LPPA at an exciting time during our Technological Transformation project. You will be accountable for the implementation of Phase 2 of this project, and you will be able to plan, design and deliver training in new and innovative ways. Our ideal candidate will be familiar with the delivery of system training and working as part of a project team.

MAIN ACTIVITIES
• Determine and assess the Organisation’s training and employee development needs
• Create training materials and programmes to address specific business objectives
• Produce reports, keep records and manage training budgets
• Build relationships and partnerships with key stakeholders
• Monitor and assess the effectiveness and success of training programmes
• Keep up-to-date on the latest training trends, developments and best practices
• Identify and implement a wide range of training techniques to improve efficiency and returns on investment
• Manage employee enrolment for training, schedule training sessions and organise the resources to facilitate training programmes
• Capture feedback to continuously adapt and improve training
• Manage professional qualification frameworks, for example ILM, PMI etc...
• Grow our Early Career Development, specifically apprenticeships and graduate programmes and optimise the value of our Apprenticeship Levy fund.

PERSON SPECIFICATION
• 5+ years of experience as a Training Manager or delivering training initiatives
• Experience developing and implementing training programmes
• Knowledge of various training methods including coaching, workshops, classroom training, mentoring, and e-learning programmes
• Able to track the performance of training programmes, write reports and recommend strategies for improvement
• Excellent written and verbal communication skills
• Outstanding IT and leadership skills
• Strong organisation, planning and time management skills
• Attention to detail and critical thinking skills
• Flexible with proven ability to adapt to shifting priorities, demands and timelines
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Knowledge of pensions administration desirable but not essential

Other organisations may call this role L&D Manager, Learning & Development Manager, L&D Supervisor, Learning & Development Lead, L&D Lead, Learning & Development Lead, Learning Manager, Learning Supervisor, Learning Lead, Training Supervisor, or Training Lead.

So, if you’re seeking your next challenge as a Training Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
HR
Status
Full Time
Type
Permanent
Hours
37 hours per week


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HR Internal Communications Specialist

Preston

Job Ref
LPPAP05
Location
Preston
Salary
41,500

HR Internal Communications Specialist
Preston, Lancashire - Hybrid working (Preston/Home)

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. We have an exciting opportunity for an experienced internal communication professional to join our small but busy HR Team.

Reporting to the HR Director, the role holder will be responsible for the delivery of LPPA’s internal communication strategy. As a member of the Human Resources Team, they will work closely with HR leadership and wider Senior Leadership Team to produce impactful and timely communications to drive employee engagement. They will use a range of internal communication channels and systems to enhance current practices and seek continuous improvement.

Key Responsibilities

• Accountable for delivering LPPA communication strategy which informs and excites all colleagues and supports our strategic ambitions.

• Supporting the HR leadership team with the design & development of the engagement strategy aligned to our vision.

• Supporting the MD and HR leadership team in defining the leadership communication agenda, devising impactful plans which informs and supports our leadership population on the business vision and change roadmap.

• Owner of internal communication channels driving brilliant, engaging and straightforward content on and offline.

• Develop & enhance technology communication channels including Reward Gateway, Peakon, KnowledgeZone E-Learning Platform.

• Develop a great external employer brand and support HR with creating a compelling Employer Value Proposition (EVP).

• Educate the business and leadership teams on the best channels of communication & engagement tools.

• Support the HR leadership team to embed our values across the Company.

• Develop, champion, and work collaboratively with the business to deliver appropriate internal communications.

Person Specification

• Previous experience of developing a communication strategy is essential.

• Excellent writing, editorial and presentation skills.

• Extensive experience of internal communications, background in HR communications is desirable.

• Good knowledge of employee communications planning and change management approaches.

• Strong technical knowledge of key communication channels and content.

•Technical skills, including being highly competent in usage of Microsoft software, HTML and Sharepoint

• Strong influencing and negotiating skills and exemplary stakeholder management.

• A professional qualification in a related discipline

• A team player with a collaborative approach.

In Return

- The salary for this role is circa £41,500/annum dependent on experience

- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in a working pattern dependent on the role

- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money

- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers and we welcome applications from candidates of all backgrounds.


This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
HR
Status
Full Time
Type
Permanent


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Resourcing & Talent Acquisition Specialist (6 months' FTC)

Preston

Job Ref
LPPA RTAS
Location
Preston
Salary
Circa £35,000

Resourcing & Talent Acquisition Specialist (6 months' FTC)
Hybrid Working, with occasional travel to Preston, UK
Circa £35,000 per annum depending on experience
Part-time and full-time working considered

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits, and retirement options. Our work involves significant correspondence with various customer groups and partnering with our clients to ensure we deliver the expected service.

We are currently seeking a passionate Resourcing & Talent Acquisition Specialist to join our HR team for a 6 months' fixed term contract. The role will be hybrid working, with occasional travel to Preston.

Key responsibilities

- Develop a Talent Acquisition Strategy for short and long-term recruitment plans to include the use of networking, social media and to specifically target candidates within the pension administration sector
- Manage the end-to-end recruitment process for high volume and specialist roles
- Liaise with hiring managers to devise a campaign strategy for each role and ensure agreement of actions from both sides
- Create compelling job adverts that reflect our ambition of being ‘An Exciting Place to Work’
- Use appropriate sourcing tools, including our Applicant Tracking System, Job Boards, LinkedIn, etc to secure appropriate candidates
- Build a strong talent pipeline for high volume areas
- Review and refresh the current recruitment process to define roles and responsibilities and ensure a consistent candidate experience
- Build close relationships with key stakeholders to understand anticipated recruitment requirements
- Provide regular recruitment MI reports
- Support with any ad-hoc HR projects

Person Specification

- Proven recruitment experience, including the development of a future talent acquisition strategy and the use of candidate sourcing tools, jobs boards and Applicant Tracking Systems. This could have been gained from an in-house recruitment role or working for an agency
- Experience of behavioural/competency-based interviewing
- Demonstrable process improvement experience in relation to recruitment and its associated tasks
- Experience of EVP, including competitor analysis, early careers and graduate recruitment
- Ability to manage a high volume of tasks/roles and prioritise demanding workloads
- Ability to influence and coach at Middle to Senior Manager level
- Able to deal with multiple stakeholders
- Up to date knowledge of recruitment best practice, the employment markets and legislation
- Excellent communication skills
- Strong IT skills
- Ability to work to strict deadlines
- Experience of administrating an Apprentice and or Graduate scheme would be advantageous

In Return

- The salary range for this role is circa £35,000 per annum (pro-rata) depending on experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days)
- Access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- Our offices in central Preston are easily accessible by road, rail and public transport

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

Other organisations may call this role Recruitment Partner, Talent Acquisition Specialist, or Resourcing Specialist.

So, if you’re seeking your next opportunity as a Resourcing & Talent Acquisition Specialist, please apply via the button shown.

Function
HR
Status
Full Time
Type
Fixed Term Contract
Hours
37


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LPPA - Pension Administration

Post Admin Assistant

Preston

Job Ref
LPPAPO4
Location
Preston
Salary
Circa £19 000 per annum

Purpose:
To provide postal, scanning and administrative support to the Local Pensions Partnership Pension Scheme administration. This is a time-driven and physical role which involves moving large volumes of post around the office and inputting through the scanning system.

Key Accountabilities

• Member Post Function:

The member post for the entire LPP organization is centralized to the Preston office, so a high volume of scheme correspondence is received daily. Processing this involves picking up mail bags, carrying mail to and from the preparation area, operating letter opener, unfolding contents and sorting in preparation of placing through the scanner. This work requires accuracy as it represents members’ personal data but is also time-driven since the output drives the Pensions Admin department workload.
The role includes returning original certificates to senders, uploading returned fiche requests onto CMS, sending out fiche requests, logging cheques and passing to payroll team and downloading Tell Us Once information twice a week.

• Office Mail Room:
Receiving external courier parcels and distribute between each floor. Dropping off outgoing post to the ground floor ready for Royal Mail collection.
Preparation of outgoing post, checking stock of Royal Mail items, collecting post from all floors, logging onto Royal Mail, placing in a mail bag and delivering to the ground floor daily.
• Computer activities:
Using internal systems to attach post to member records. Dealing with emails, inserting data and assisting with some ad-hoc duties.


Person Specification

• Ability to work accurately to deadlines and prioritize
• Ability to work effectively on own initiative as well as being a team player
• Effective oral and written communication skills
• Experience with Microsoft Office
• Ability to use computerized systems
• Experience of working at speed and knowledge of postal systems would be preferable

Qualifications
5 GCSE's at grade C or above including Math's & English or equivalent.

Function
Pensions Helpdesk
Status
Full Time
Type
Permanent


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Customer Service Adviser

Preston

Job Ref
LPPAHelpdesk
Location
Preston
Salary
£20,000/annum

Customer Service Adviser - Pensions
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. If you would be interested in any future Helpdesk roles, please register your interest by sending in an application.

Purpose

As a Pensions Helpdesk Advisor, you will provide the highest standard of customer service to members, employers and 3rd parties. The role is predominantly focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA.

Key Accountabilities

- Sensitively and efficiently when assisting customers, resolve their pension queries and make appropriate referrals, as necessary
- Assisting customers via telephone to resolve all queries
- Delivering a flexible and responsive service in line with the needs of the business
- Taking ownership of individual enquiries and customer requests
- Able to work independently without close supervision
- Ability to meet agreed quality and performance targets

Person Specification

To be considered as a Pensions Helpdesk Advisor, you will need:

- Experience in working in a contact centre environment
- Experience in telephone and/or email communication with customers
- Experience of working to, and achieving, challenging targets with excellent customer service skills
- Excellent verbal and listening communication skills
- Good interpersonal skills and able to show empathy
- Competency in using multiple ICT systems including email

You must be prepared to work flexibly to provide cover for call centre hours of 08.00 to 18.00 Monday to Friday (excluding Bank Holidays). We will consider applications from candidates who have a preference to work on a part-time basis.

You will be required to undertake intensive training during an extensive induction programme. No previous pension knowledge is required.

In return

- The salary for this role is circa £20,000 per annum
- We offer 25 days’ holiday, plus Bank Holidays and additional concessionary days
- We operate on a 37-hour working week, with flexibility in working pattern dependent on the role
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money
- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers.

So, if you’re seeking your next challenge as a Pensions Administrator, please apply via the button shown.

Other organisations may call this role Contact Centre Agent, Customer Service Assistant, Pensions Officer, Pensions Administration Officer, or Administrator – Pensions.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Pensions Helpdesk
Status
Full Time
Type
Permanent
Hours
37 Hours


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Pensions Administration Team Leader - FTC

Preston

Job Ref
LPPA-TATL2022
Location
Preston
Salary
Circa £30,000 (depending on experience)

Pensions Administration Team Leader - FTC until end of December 2022
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries. We are currently seeking a Team Leader to join our team in Preston. This role will be home based for the moment and Agile in the future with some expectation of travel to the office in Preston.

- The salary for this role is between circa £30,000/annum dependent on experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in a working pattern dependent on the role
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money
- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers

Purpose
As a Pensions Administration Team Leader, you will support the Pensions Operations Manager. You will lead a team of Pensions Administrators, providing a pension scheme administration service in respect of the pension schemes administered by LPPA, including supporting the learning and development needs of the team.

Key Accountabilities
- Ensure all correspondence received by members is accurate and of a high standard
- Develop a high-performing team, ensuring knowledge is shared and team members are up-skilled as necessary
- Ensure SLAs are met, and where possible, exceeded
- Take ownerships for process improvements with the aim of streamlining and standardising how work is performed
- Collaborate across teams to support colleagues with resource and assistance to ensure the wider operation is successful
- Liaise with members and external organisations (such as employers) to ensure great service is delivered and relationships are maintained
- Undertake key projects from time to time as appropriate and in line with the provision of a pension administration service

Person Specification
- Significant experience in a supervisory administration role is essential
- Previous pensions knowledge/experience is essential
- Experience of performance management with the ability to interpret statistics and results to drive improvement
- Proven ability to work effectively on own initiative promoting positive behaviour and attitudes
- Demonstrable ability to plan workloads, ensuring deadlines are met
- Capable of acquiring a good working knowledge of legislation, regulation, systems and processes
- Ability to use Excel and Word to a good standard
- Strong communication skills

So, if you’re seeking your next challenge as a Pensions Administration Team Leader, please apply via the button shown.

Other organisations may call this role Senior Administrator, Senior Pensions Administrator, Administration Team Leader, Pensions Team Supervisor, or Administration Supervisor.

Function
Pensions Administration
Status
Full Time
Type
Permanent
Hours
37 Hours per week


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Pensions Administrator (Bereavements and Retirements Team)

Preston

Job Ref
LPPA-052022
Location
Preston
Salary
Starting from £23,000 dependent on relevant experience

Pensions Administrator – Bereavements and Retirements Team
Preston, UK (with agile working)

• The starting salary is £23,000 and dependent on experience, with previous pensions administration experience attracting a higher salary.
• We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
• Access to an excellent pension scheme with generous employer contributions
• We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
• We operate a hybrid working model and for some roles can offer these on a full-time home working basis. For others, occasional days in the head office in Preston, Lancashire will be expected.

ABOUT US
Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices based in Preston. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries.

We are currently seeking Pensions Administrators to join our Member Services teams, based in Preston with agile homeworking.

KEY ACCOUNTABILITIES
• To process and check a range of general pensions casework, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas
• To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas
• To develop an understanding of current pensions regulation and overriding legislation, maintaining up-to-date knowledge
• Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

PERSON SPECIFICATION
• Previous experience in the pension industry and knowledge working within Bereavements and/or Retirements required
• Experience working with Local Government Pensions Schemes, is desirable but not required
• Practical working experience in an office administration role.
• Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process may include numerical assessments
• Demonstrable ability to work accurately and to deadlines
• Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial
• Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
• Strong communication skills with the confidence to work independently when required whilst also being an effective team player

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

Reasonable adjustments will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

Function
Pensions Administration
Status
Full Time
Type
Permanent
Hours
37 Hours per week


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Customer Service Adviser - Pensions

Preston

Job Ref
LPPAHelpdesk
Location
Preston
Salary
£20,000/annum

Customer Service Adviser - Pensions
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. If you would be interested in any future Helpdesk roles, please register your interest by sending in an application.

Purpose

As a Pensions Helpdesk Advisor, you will provide the highest standard of customer service to members, employers and 3rd parties. The role is predominantly focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA.

Key Accountabilities

- Sensitively and efficiently when assisting customers, resolve their pension queries and make appropriate referrals, as necessary
- Assisting customers via telephone to resolve all queries
- Delivering a flexible and responsive service in line with the needs of the business
- Taking ownership of individual enquiries and customer requests
- Able to work independently without close supervision
- Ability to meet agreed quality and performance targets

Person Specification

To be considered as a Pensions Helpdesk Advisor, you will need:

- Experience in working in a contact centre environment
- Experience in telephone and/or email communication with customers
- Experience of working to, and achieving, challenging targets with excellent customer service skills
- Excellent verbal and listening communication skills
- Good interpersonal skills and able to show empathy
- Competency in using multiple ICT systems including email

You must be prepared to work flexibly to provide cover for call centre hours of 08.00 to 18.00 Monday to Friday (excluding Bank Holidays). We will consider applications from candidates who have a preference to work on a part-time basis.

You will be required to undertake intensive training during an extensive induction programme. No previous pension knowledge is required.

In return

- The salary for this role is circa £20,000 per annum
- We offer 25 days’ holiday, plus Bank Holidays and additional concessionary days
- We operate on a 37-hour working week, with flexibility in working pattern dependent on the role
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money
- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers.

So, if you’re seeking your next challenge as a Pensions Administrator, please apply via the button shown.

Other organisations may call this role Contact Centre Agent, Customer Service Assistant, Pensions Officer, Pensions Administration Officer, or Administrator – Pensions.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Pensions Helpdesk
Status
Full Time
Type
Permanent
Hours
37 Hours


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Pensions Administrator - Helpdesk / Contact Centre FTC until December 2022

Preston

Job Ref
LPPAHelpdesk
Location
Preston
Salary
£20,000/annum

Pensions Administrator - Helpdesk / Contact Centre
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. If you would be interested in any future Helpdesk roles, please register your interest by sending in an application.

Purpose

As a Pensions Helpdesk Advisor, you will provide the highest standard of customer service to members, employers and 3rd parties. The role is predominantly focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA.

Key Accountabilities

- Sensitively and efficiently when assisting customers, resolve their pension queries and make appropriate referrals, as necessary
- Assisting customers via telephone to resolve all queries
- Delivering a flexible and responsive service in line with the needs of the business
- Taking ownership of individual enquiries and customer requests
- Able to work independently without close supervision
- Ability to meet agreed quality and performance targets

Person Specification

To be considered as a Pensions Helpdesk Advisor, you will need:

- Experience in working in a contact centre environment
- Experience in telephone and/or email communication with customers
- Experience of working to, and achieving, challenging targets with excellent customer service skills
- Excellent verbal and listening communication skills
- Good interpersonal skills and able to show empathy
- Competency in using multiple ICT systems including email

You must be prepared to work flexibly to provide cover for call centre hours of 08.00 to 18.00 Monday to Friday (excluding Bank Holidays). We will consider applications from candidates who have a preference to work on a part-time basis.

You will be required to undertake intensive training during an extensive induction programme. No previous pension knowledge is required.

In return

- The salary for this role is circa £20,000/year
- We offer 25 days’ holiday, plus Bank Holidays and additional concessionary days
- We operate on a 37-hour working week, with flexibility in working pattern dependent on the role
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money
- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers.

So, if you’re seeking your next challenge as a Pensions Administrator, please apply via the button shown.

Other organisations may call this role Contact Centre Agent, Customer Service Assistant, Pensions Officer, Pensions Administration Officer, or Administrator – Pensions.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Pensions Helpdesk
Status
Full Time
Type
Fixed Term Contract
Hours
37 Hours


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Pensions Administrator - Helpdesk / Contact Centre

Preston

Job Ref
LPPAHelpdesk
Location
Preston
Salary
£20,000/annum

Pensions Administrator – Helpdesk / Contact Centre
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. If you would be interested in any future Helpdesk roles, please register your interest by sending in an application.

Purpose

As a Pensions Helpdesk Advisor, you will provide the highest standard of customer service to members, employers and 3rd parties. The role is predominantly focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA.

Key Accountabilities

- Sensitively and efficiently when assisting customers, resolve their pension queries and make appropriate referrals, as necessary
- Assisting customers via telephone to resolve all queries
- Delivering a flexible and responsive service in line with the needs of the business
- Taking ownership of individual enquiries and customer requests
- Able to work independently without close supervision
- Ability to meet agreed quality and performance targets

Person Specification

To be considered as a Pensions Helpdesk Advisor, you will need:

- Experience in working in a contact centre environment
- Experience in telephone and/or email communication with customers
- Experience of working to, and achieving, challenging targets with excellent customer service skills
- Excellent verbal and listening communication skills
- Good interpersonal skills and able to show empathy
- Competency in using multiple ICT systems including email

You must be prepared to work flexibly to provide cover for call centre hours of 08.00 to 18.00 Monday to Friday (excluding Bank Holidays). We will consider applications from candidates who have a preference to work on a part-time basis.

You will be required to undertake intensive training during an extensive induction programme. No previous pension knowledge is required.

In return

- The salary for this role is circa £20,000/year
- We offer 25 days’ holiday, plus Bank Holidays and additional concessionary days
- We operate on a 37-hour working week, with flexibility in working pattern dependent on the role
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money
- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers.

So, if you’re seeking your next challenge as a Pensions Administrator, please apply via the button shown.

Other organisations may call this role Contact Centre Agent, Customer Service Assistant, Pensions Officer, Pensions Administration Officer, or Administrator – Pensions.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Pensions Helpdesk
Status
Full Time
Type
Permanent
Hours
37 Hours


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LPPA - Risk & Compliance

Administrator - Risk & Compliance

United Kingdom

Job Ref
QC-Risk&Compliance
Location
United Kingdom
Salary
£20,000 Circa (depending on experience)

Administrator - Risk & Compliance
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

The Risk & Compliance team play an important role within LPPA. Our work is varied and includes advising and supporting our colleagues across the business on risk and compliance matters, such as data protection, complaints investigations, interpreting rules from our regulators and promoting effective governance across our Board and sub-committees. This is an exciting time to join the team and we are currently looking for a Risk & Compliance Support Administrator.

Purpose

To provide administrative support to the Risk & Compliance Function to ensure that LPPA maintains an appropriate audit and risk management framework and culture, including robust internal controls to mitigate regulatory and operational risks in line with statutory requirements and guidance.

Key Responsibilities

- Facilitate, produce comprehensive meeting packs and records of LPPA Committee/Board meetings
- Maintain the various LPPA registers and logs:
CAMMs Risk; Audit and Incidents & Complaints register
'Horizon-scanning' Log
Consultations Log
- Ensure the LPPA policies are maintained and are reviewed on a regular basis
- Preparing clear and timely management information reporting as appropriate
- Ensure e-learning is appropriate for the business and is reviewed on a regular basis
- Develop and maintain strong relationships with other LPP Group teams that have touchpoints with the administration business

Key Accountabilities

- Ensure that there is a comprehensive support function in place within the Risk & Compliance Team to promote the presence of effective Governance and Compliance
- Ensure that regulatory policies are in place for LPPA
- Ensure that reporting in relation to LPPA risk & compliance is made in a timely and consistent manner as required
- To demonstrate team ethics and work as part of LPPA and LPP Group teams supporting the business objectives
- Continually develop personal knowledge and skill

Person Specification

To be considered as a Risk & Compliance Support Administrator, you will be:

- A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for improvements in quality, efficiency and presentation
- Knowledge of the Local Government Pension Scheme and current developments within (desirable)
- Effective written and verbal communication and expertise at providing Board reports and governance polices/manuals. Including excellent organisational and minuting skills
- Excellent communication skills including the ability to influence and build good working relationships at all levels both internally and externally
- Excellent level of numerical, analytical, ICT, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision making

In Return

- The salary for this role is circa £20,000/annum dependent on experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in a working pattern dependent on the role
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money
- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers and we welcome applications from candidates of all backgrounds.

So, if you’re seeking your next challenge as a Risk & Compliance Support Administrator, please apply via the button shown.

Other organisations may call this role Governance and Compliance Administration Officer, Office Administrator, Pensions Administrator, Governance Administrator, Governance Office Administrator, or Personal Administrator.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Risk & Compliance
Status
Full Time
Type
Permanent
Hours
37 hours per week


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