Current Vacancies

LPPA - Project Management

Project Manager (client onboarding)- Fixed Term Contract 9 months

Preston

Job Ref
PM3
Location
Preston
Salary
Circa £40,000 dependant on expereince

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

We are currently seeking a Project Manager to join our Project Management team in Preston to specifically manage the onboarding of a new client.

Purpose

The Project Manager will lead on the identification, design, configuration, testing, training and overall onboarding of this new Client, by providing them with a first class project management experience. Throughout the project, the role holder will gain in-depth understanding of the LPPA business strategy, end-to-end business processes, the services provided to clients, employers and members, the LPPA roadmap and the context in which the business operates. This role will be key to capturing the business requirements needed to onboard a new client, identify and drive operational efficiencies, pro-actively manage risk and providing critical support to successfully onboard a new Client.

Accountabilities

•Support the pensions administration change programme by producing clear business and system requirements, project plans, process maps, testing schedules, training & implementation plans on a number of projects
•Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; training to ensure maximum value is realised, recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities
•Be the interface between Operations, IT & Clients, translating business requirements into functional specifications.
•Collaborate closely with stakeholders to implement the requirements, and work with IT and the business to ensure testing of solution is robust and thorough
•Pro-actively identify process improvement opportunities, help identify solutions, drive the resolution of issues and hold oneself accountable for results
•Ability to analyse and document system & stakeholder requirements
•Understand and negotiate requirement, needs and expectations of multiple stakeholders
•Collaborate closely with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating solutions; managing resources; driving the resolution of issues; and holding self and team accountable for results
•Prepare clear and timely management information reporting to relevant stakeholders as appropriate

Person Specification

•5+ years of project management experience, supported by Project Management qualifications such as Prince 2 is essential
•A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for system improvements in quality, efficiency and presentation
•Must have experience in and the ability to engage with stakeholders at all levels to understand and document system requirements
•Experience of onboarding a new Client, implementing a new system which involves data migration
•Experience of office accommodation projects preferred but not essential
•The ability to problem-solve and confident to present reasoned and convincing arguments to support and/or challenge a proposal
•Bachelor’s Degree in Business, Economics, IT or any related field
•Excellent level of numerical, analytical, ICT, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision making
•The ability to handle multiple demands in a fast-paced environment
•Experience producing and delivering material to internal and external stakeholders
•Effective written and verbal communication skills

•Experience of working within Pension Administration is preferred but not essential
•Knowledge of working in the public sector is preferred but not essential


In return
• The salary for this role is circa £40,000
•We offer 25 days holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate.
•As you would expect from a pension organisation LPP offers employees access to an excellent pension scheme with generous employer contributions
• We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.
• Our offices in central Preston are easily accessible by road, rail and public transport though for the moment we remain a homeworking organisation

Function
Programme Management
Status
Full Time
Type
Fixed Term Contract
Hours
37 per week


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LPPA - HR (and facilities)

HR Advisor - Fixed Term Contract 6 months

Preston

Job Ref
HRFTC
Location
Preston
Salary
£25,000 - £30,000 dependant on experience

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

We currently have a fantastic opportunity for an experienced HR Advisor, who is seeking the opportunities and occasional challenge that comes with an all-encompassing role working within a busy HR Team. Joining us for a period of 6 months, the postholder will offer support to the business whilst members of our current team are seconded to a project implementing a new HR information system

Our offices are in the centre of Preston and this is where the role will be based at such time we return to the office which is planned for July. However, for the moment you will be working from home and will be equipped with a laptop and the necessary equipment to work remotely.

Key Responsibilities:

We are seeking someone to join our team who is confident in being the first point of contact for ER guidance and so able to offer extensive transactional advice and support to a team of front line Operations Managers and Team Leaders You will have the drive to want to coach the managers that you speak to so that next time they will feel more confident in managing their own queries.
You will have a thorough understanding of the disciplinary and grievance process, managing general conduct and performance concerns. You will also be familiar with reviewing attendance levels in the business, including long term sickness absence and advising on strategies to reduce absence.
You will also undertake recruitment activity up to and including Manager level, screening and interviewing candidates maintaining a focus on time to hire and the candidate experience.
You will appreciate the value of management information, identifying trends and taking action on it. You will be familiar with Microsoft Word, Excel and PowerPoint and able confident with a range of HR and L&D systems.
There will be opportunity to be involved in a number of improvement projects, including general policy and procedure updates and amendments and the refresh and relaunch of the employee performance cycle.

The Ideal Candidate:

To be successful in this role you must be an experienced HR professional working at Advisor level with experience of supporting a busy organisation with case management experience. You will be confident in managing a busy workload, reacting quickly to the needs of the business as and when required.
As part of a small HR team, you will be a great team player, supporting your colleagues when they need help - just as they will for you.
You will also be required to support the administration that the team requires in an advisory capacity.
A professional (CIPD) qualification would be welcomed but your experience is key.

In return:

The salary for this role is between £25,000 and £30,000 dependant on experience (prorated to 6 months)
We offer 25 holidays (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern dependent on the role
As you would expect from a pension organisation LPPA offers employees access to an excellent pension scheme with generous employer contributions
When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site". which provides our employees with various rewards and benefits to save money.
We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers


Function
HR
Status
Full Time
Type
Fixed Term Contract
Hours
37 per week


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LPPA - Pension Administration

Communications Manager (Member Communications)

Preston

Job Ref
ENGCOMM3
Location
Preston
Salary
£40,000 - £45,000 per annum dependant on experience

Communications Manager (Member Communications)
Preston, UK
£40,000 - £45,000 per annum dependant on experience

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We are currently seeking to grow our marketing and Engagement function through the recruitment of an experienced Communications Manager. In this role, you will be responsible for developing the strategy and implementing the delivery of our marketing and communication activities to over 600k local government, police and fire service pension scheme Members. You will have responsibility for driving improvements to the pension administration service we offer Members

Job Purpose

Working with other internal stakeholders and external partners, you will identify opportunities to maximise the Member experience through proactive communication campaigns, internal process enhancements across our Operational and Customer Service / Helpdesk teams, and working closely with our Digital Marketing Manager, to agree improvements to our website and digital communication channels to ensure the Member journey is easier to navigate.

You will also support the Head of Engagement & Communications in the direction of our communications strategy.

The successful post-holder will lead a small team and use their experience to implement an exemplary communications strategy across all LPPA Member journeys and channels.

Key Accountabilities

- Plan and deliver Member communication campaigns to support LPPA business requirements and meet the strategic and contractual objectives relating to our Client obligations
- Work collaboratively with key members of the team (including our Employer Engagement Manager and Digital Marketing Manager), to deliver multi-channel campaigns that will achieve our KPIs including:

- Email address capture (to increase online engagement with our Members, enabling more service-based communications, and value-added pension administration content)
- My Pension Online account registration (to enable Members to access their pension information remotely)
- Data quality and telephone number capture
- Death nominations (Members’ ‘expression of wishes’ form)
- Improving process times (processes which rely on a successful Member call-to-action)

- Provide regular communications to Clients (monthly updates) on the rolling 12-month Member communications plan, highlighting where changes / updates have been made, activity been actioned, and results reported
- Manage the annual plan for the development, approval, and publication of Member newsletters
- Manage the ongoing review and improvement of all LPPA Member correspondence
- Support LPPA PR opportunities that supports the business in promoting the LPPA brand, including the commissioning of press releases and social media activities to elevate LPPA’s profile in the LGPS pension administration sector
- Recommend and plan Member research initiatives, focussed on digital communication channels
- Develop the LPPA social media and events strategy and examine opportunities (risks) for using various channels for Member engagement and customer services

Person Specification

- Significant experience in either a marketing or communications role, ideally in a service-led organisation, where excellent customer service is the driving ambition (not necessarily revenue, profit, or business growth)
- Excellent written communication and verbal presentation skills, with the ability to take quite complex and technical pension language, and translate it into accessible and understandable information, suitable for all types of customer
- Creative and analytical, with a passion for producing compelling and responsive communication campaigns, and the ability to measure and understand performance, continually making improvements to produce better results
- An individual who is comfortable working with data, with the ability to spot customer trends and changes in behaviour, as well as potential issues with business processes (customer blockers etc), and use this information to implement strategies to improve customer performance and experience
- Experience of professional and qualifying bodies may be an advantage as are CIM, ILM or IDM qualifications

Other organisations may call this role Marketing Communications Manager, Marketing & Communications Manager, Marcomms Manager, or Member Communications Manager.

In return:

The salary for this role is circa between £40,000 and £45,000 dependant on experience.

We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern dependent on the role

When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site". which provides our employees with various rewards and benefits to save money.

As you would expect from a pension organisation LPPA offers employees access to an excellent pension scheme with generous benefits

We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

LPPA is keen to promote a diverse workforce to maximize our ability to provide quality services to all our customers.

So, if you’re seeking your next challenge as a Communications Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Engagement Team
Status
Full Time
Type
Permanent
Hours
37 hours


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Pensions Administrator

Home Worker

Job Ref
LPPA National
Location
Home Worker
Salary
Competitive

Pensions Administrator
Home Based

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. We are currently seeking experienced Pensions Administrators to join our Member Services teams. This position would be permanently home based.

Key Accountabilities

- To process and check a range of general pensions case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas
- To respond to member correspondence relating to the work undertaken within the Team, again ensuring that service level targets and deadlines are met in these areas
- To develop an understanding of current pensions regulation and overriding legislation, maintaining up to date knowledge
- Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

Person Specification

- Practical working experience working in Pensions Administration is essential, with knowledge of the systems and processes appropriate to that environment
- Ability to work remotely with minimal supervision
- Proven ability to undertake detailed mathematical calculations accurately (please note, the interview process may include numerical assessments)
- Demonstrable ability to work accurately and to deadlines
- Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
- Strong communication skills with confidence to work independently when required whilst also being an effective team player

Qualifications

- At least five GCSEs or equivalent including Maths and English at Grade C or above
- A recognised pension administration qualification (or working towards) would be desirable

In Return

- A competitive salary based on experience
- 25 days’ holiday (plus Bank Holidays and additional concessionary days)
- We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous benefits
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

So, if you’re seeking your next challenge as a Pensions Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Pensions Helpdesk
Status
Full Time
Type
Fixed Term Contract
Hours
37 Hours per week


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Pension Administration – Operations Manager. Data Team (FTC 18 Months)

Preston

Job Ref
Ops19
Location
Preston
Salary
Up to £40,000 PA dependent on experience

Pension Administration – Operations Manager (FTC 18 Months)
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. The emphasis is on delivering high service levels and operating efficiently.

Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. The team we are recruiting for undertakes internal checking of cases before issuing pension documents to members. The team ensure work is being undertaken accurately and use ‘errors’ to inform training and development of processing staff.

We’re entering a period of significant change that will see us update our current Pension Administration system. To support with this project, our current Operations Manager from the Data team will be moving over to work with the project team. Therefore, we have a vacancy for an Operations Manager to lead our Data Team for a period of 18 months. The role will ensure the team continues to excel whilst the new system is launched.

Purpose

As an Operations Manager, you will be responsible for workflow and resource planning across a busy, high volume, administration environment.

The Data Team are responsible for ensuring all member data is accurate and updated in a timely manner so attention to detail is an essential skill in this role.

You will be able to create a forward-looking view of work due to be actioned and cross reference this to available resource and expertise within the team. You will be supported by two Team Leaders in this role. Collaboration and working with pension processing teams is absolutely key to ensure there is a joined-up approach to member services.

Key Accountabilities

- Ensure the team update member data as required, delivering internal feedback to improve process and procedure where necessary
- Assess available resourcing levels to forecast and predict likely outputs
- Support your team leaders to allocate work to individual staff members looking at the most efficient means of delivering the target with the available skill sets
- Monitor performance against the forecast with the aim to clear all due work with no backlog – LPPA have to do this to meet its service obligations to clients
- Work as part of the wider management team to maximise outputs (i.e. moving work types and people around the operational teams as required)
- Constantly look at ways to deliver better service to members of the pension schemes and drive business efficiency
- Liaise with clients / stakeholders to manage expectations and explain delivery of service
- Review and improve current processes, systems and ways of working to ensure they are fit for the future


About You

To be considered as an Operations Manager, you will need:

- Experience of a similar role within an operational, task and service orientated business ideally gained within a pension or financial services organisation
- Confidence with shared service agreement principles (client partnerships) and able to translate that into team service levels, experience of managing against SLAs and KPIs and using these as the driving force behind all planning activity
- The ability to present to and work with stakeholders (client partners) if required
- Strong management capability with the ability to manage resources and performance effectively to deliver required results
- To be an engaging leader who champions the behaviours required by the organisation
- The ability to create and produce data and MI in an easily understandable format along with the ability to interpret centrally produced MI and productivity reports
- Excellent IT skills including Excel
- The ability to develop plans over the medium to long term, think strategically and anticipate risks, opportunities and obstacles
- Experience of managing a team responsible for the administration of a high volume of data

Other organisations may call this role Administration Operations Manager, Financial Service Operations Manager, Pension Operations Manager, Ops Manager, or Service Manager.

In return:

- The salary for this role is up to £40,000 dependent on experience.
- We offer 25 days’ holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern dependent on the role.
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site". which provides our employees with various rewards and benefits to save money.
- As you would expect from a pension organisation LPPA offers employees access to an excellent pension scheme with generous employer contributions.
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

LPPA is keen to promote a diverse workforce to maximize our ability to provide quality services to all our customers.

So, if you’re seeking your next challenge as an Operations Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Pensions Data Team
Status
Full Time
Type
Fixed Term Contract
Hours
37 hour working week


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Pension Administration – Operations Manager. Quality & Checking Team (FTC 18 Months)

Preston

Job Ref
Ops18
Location
Preston
Salary
Up to £45,000 PA dependent on experience

Pension Administration – Operations Manager (FTC 18 Months)
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. The emphasis is on delivering high service levels and operating efficiently.

Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. The team we are recruiting for undertakes internal checking of cases before issuing pension documents to members. The team ensure work is being undertaken accurately and use ‘errors’ to inform training and development of processing staff.

We’re entering a period of significant change that will see us update our current Pension Administration system. To support with this project, our current Operations Manager from the Quality and Checking team will be moving over to work with the project team. Therefore, we have a vacancy for an Operations Manager to lead our Quality and Checking Team for a period of 18 months. The role will ensure the team continues to excel whilst the new system is launched.

Purpose

As an Operations Manager, you will be responsible for workflow and resource planning across a busy, high volume, administration environment.

The Quality and Checking Team undertake a review of all casework prior to customer communication so attention to detail and experience of improving standards are essential skills.

You will be able to create a forward-looking view of work due to be actioned and cross reference this to available resource and expertise within the team. You will be supported by two Team Leaders in this role. Collaboration and working with processing teams is absolutely key to ensure there is a joined-up approach to improving quality.

Key Accountabilities

- Ensure the team perform the required level of quality checks expected, delivering internal feedback to improve process and procedure where necessary
- Assess available resourcing levels to forecast and predict likely outputs
- Support your team leaders to allocate work to individual staff members looking at the most efficient means of delivering the target with the available skill sets
- Monitor performance against the forecast with the aim to clear all due work with no backlog – LPPA have to do this to meet its service obligations to clients
- Work as part of the wider management team to maximise outputs (i.e. moving work types and people around the operational teams as required)
- Constantly look at ways to deliver better service to members of the pension schemes and drive business efficiency
- Liaise with clients / stakeholders to manage expectations and explain delivery of service
- Review and improve current processes, systems and ways of working to ensure they are fit for the future
- Work with the independent risk team to implement action plans where quality could be improved

About You

To be considered as an Operations Manager, you will need:

- Experience of a similar role within an operational, task and service orientated business ideally gained within a pension or financial services organisation
- Confidence with shared service agreement principles (client partnerships) and able to translate that into team service levels, experience of managing against SLAs and KPIs and using these as the driving force behind all planning activity
- The ability to present to and work with stakeholders (client partners) if required
- Strong management capability with the ability to manage resources and performance effectively to deliver required results
- To be an engaging leader who champions the behaviours required by the organisation
- The ability to create and produce data and MI in an easily understandable format along with the ability to interpret centrally produced MI and productivity reports
- Excellent communication skills with the ability to present to clients and stakeholders
- The ability to develop plans over the medium to long term, think strategically and anticipate risks, opportunities and obstacles
- Coaching skills to support your team members to deliver feedback to other casework teams that improves standards of service

Other organisations may call this role Administration Operations Manager, Financial Service Operations Manager, Pension Operations Manager, Ops Manager, or Service Manager.

In return:

- The salary for this role is up to £45,000 dependent on experience.
- We offer 25 days’ holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern dependent on the role.
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site". which provides our employees with various rewards and benefits to save money.
- As you would expect from a pension organisation LPPA offers employees access to an excellent pension scheme with generous employer contributions.
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

LPPA is keen to promote a diverse workforce to maximize our ability to provide quality services to all our customers.

So, if you’re seeking your next challenge as an Operations Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Quality & Coaching
Status
Full Time
Type
Fixed Term Contract
Hours
37 hour working week


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Pensions Administrator-Helpdesk (FTC 3 months)

Preston

Job Ref
LPPA202104
Location
Preston
Salary
£18,500 for full time employees

Pensions Administrator - Helpdesk (
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. We are currently seeking a pensions administrator to provide 6 month fixed term maternity cover .

Purpose:

As a Pensions Administrator, you will provide the highest standard of customer service to members, employers and 3rd parties.

The role is predominantly focused on answering pensions queries via telephone or email in respect of the public sector pension schemes administered by LPPA.

Key Accountabilities:

- Sensitively and efficiently when assisting customers by resolving pension email queries and making appropriate referrals, as necessary
- Assisting customers via web chat, email or Telephone to resolve all queries
- Delivering a flexible and responsive service in line with the needs of the business alongside
- Taking ownership of individual enquiries and customer requests
- Able to work independently without close supervision
- Ability to meet agreed quality and performance targets

Person Specification

To be considered as a Pensions Administrator, you will need:

- Experience in working in a contact centre environment
- Experience in telephone and/or email communication with customers
- Experience of working to and achieving challenging targets with excellent customer service skills
- Excellent oral and written (grammar) communication skills
- Good interpersonal skills and able to show empathy through written communication
- Competency in using multiple ICT systems including email, word processing spreadsheets

You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays).

You will be required to undertake intensive training during an extensive induction programme. No previous pension knowledge is required.

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

In return:

The salary for this role is circa £18,500 for full time roles.

We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern dependent on the role.

When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site". which provides our employees with various rewards and benefits to save money.

As you would expect from a pension organisation LPPA offers employees access to an excellent pension scheme with generous employer contributions.

We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

LPPA is keen to promote a diverse workforce to maximize our ability to provide quality services to all our customers

So, if you’re seeking your next challenge as a Pensions Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Pensions Helpdesk
Status
Full Time
Type
Permanent
Hours
37 Hours Full time Employees


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