Current Vacancies

LPPA - IT

ICT Systems Specialist (Pensions). Home Based

Preston

Job Ref
IT01
Location
Preston
Salary
Up to £35,000 dependant on experience

ICT Systems Specialist (Pensions). Home Based
Up to £35,000 dependant on experience

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits, and retirement options.

We are currently seeking Pension Systems Specialist to join our ICT Team in Preston. This role is fully homeworking for the moment but we do envisage some occasional travel to Preston in the future.

Purpose:

Initially the role holder will work as part of LPPA’s PACE project team, providing expertise from an ICT perspective as we implement our new pension administration system Civica UPM, including the development and maintenance of workflows and reports. The role will provide an opportunity to shape the way that the UPM system is configured and used within LPPA, to ensure that it meets the requirements of a successful third-party pension administrator.

Key Accountabilities:

1) Work as part of the LPP’s PACE project, implementing the Civica UPM product for all LPPA’s clients, migrating processes from the current Altair/CMS systems.

2) Development of the workflows with a view to automating and driving efficiency for the pension administration teams. Understanding of LGPS, Fire and Police pension administration.

3) Development of reports within the UPM system and integration with PowerBI where appropriate. Using SQL reporting skills to interrogate the database to integrate into reports.

4) Assist in the configuration of the employer and member websites, ensuring that functionality from current websites is replicated in the new product. Introduce automation of processes where possible and identify areas of improvement.

5) Within the project workstream, create, amend and review letters produced from the system, working alongside colleagues in the communication and pension administration teams.

6) Train users in the use of the system, creating training material where necessary.

7) Carry out testing of new releases, including the setup of the test harness for calculations. Ensure that releases are signed off and of an acceptable level for release into Live.

Person Specification

1) Good knowledge and understanding of IT systems used in pension administration with the ability to adapt to specific systems used within the Authority and to learn new systems thoroughly and quickly.

2) Relevant demonstrable previous experience in application support and development, within an LGPS Scheme environment.

3) A thorough understanding of, and wide practical experience in, the application and explanation of LGPS pension and related Regulations and provisions and preferably qualified to an equivalent standard to enable interpretation of business requirements

4) The ability to analyse and interpret complex regulatory material, maintaining accuracy and paying close attention to detail

5) Understanding of project management techniques and the ability to work to project standards, with the ability to communicate complex information clearly and accurately to a variety of levels of recipients, both orally and in writing including writing explanatory material.

In return:

The salary for this role is circa £35,000

We offer 25 days holiday (plus bank holidays and additional concessionary days).

We operate on a 37-hour working week, with flexibility in working pattern dependent on the role.

When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site". which provides our employees with various rewards and benefits to save money.

As you would expect from a pension organisation LPPA offers employees access to an excellent pension scheme with generous employer contributions.

We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

LPPA is keen to promote a diverse workforce to maximize our ability to provide quality services to all our customers.

Function
IT
Status
Full Time
Type
Permanent
Hours
37 hours


Share this vacancy

LPPA - Pension Administration

Pensions Employer Engagement Manager (Project PACE) - HOME BASED FTC until December 2022

Home Worker

Job Ref
PACE062021
Location
Home Worker
Salary
Circa £45,000

Pensions Employer Engagement Manager – HOME BASED FTC until December 2022
Preston, Lancashire (Home based with travel to Preston as required)
Salary circa £45,000 to depending on experience

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. This is an interim managerial role tasked with the job of leading the transition of 2,000 external employers onto a new online portal to exchange pensions member data to enable LPPA to administer pensions in a timely and accurate manner. This role will work closely with the dedicated Training Manager who will be responsible for creating user material and guides. This requirement is a result of the business moving to a new workflow and administration system (Project Pace). The key priorities are:

- Transition employers in a structured manner, meeting deadlines linked with the implementation of the new core operating system
- Develop innovative and efficient methods to onboard employers to the new portal which may involve different methods depending on the size and type of employer

The role holder will have a dotted reporting line into the Project Pace team, providing informed and valuable input to project team and steering group meetings. The role holder will be able to deliver training in new and innovative ways to ensure delivery continues despite the uncertainties of Covid-19 and new ways of working post-pandemic.

Main Activities

- Work closely with staff in the Engagement & Communications function to ensure adequate resource is available to support with the necessary transition of all external employers to the new portal
- Liaise effectively with the Training Manager and Head of Engagement & Communications to ensure required material and communications are developed and available. Apply innovative, engaging and re-usable ways of articulating complex messages
- In line with the project implementation plan, design, develop and implement the strategy for onboarding all external employers onto the new portal by December 2022 (achieving project milestones along the way)
- Produce a robust plan which can be shared at project team and steering group meetings alongside regular progress updates and flag when non-compliance could jeopardise delivery of the project on time
- Collaborate closely with the implementation project manager to define an overall external employer readiness plan
- Create and build strong working relationships with external employers to achieve results in a collaborative way. When employers do not comply with usage of the new portal, develop effective remediation plans and escalation strategies
- Work closely with client relationship managers to provide data and management information relating to employers not complying
- Build and maintain effective relationships with key senior level decision makers and influencers within client organisations, ensuring the reputation of LPPA Administration Business is maintained at all times
- Promote member service by clearly articulating the benefits of the new system and importance of the employer portal in delivering results for pension scheme members
- Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information
- Develop plans and support mechanisms for external employers post go-live to address issues

Accountabilities

- Successful delivery of new employer portal with 100% employers using the new process for submitting information to LPPA (or a robust strategy in place to get to 100%)
- Employers who currently submit data annually, moved to a monthly submission basis
- Successful delivery of training to employers – high engagement with new portal
- Employers ready for the actuarial valuation process in future

Person Specifications

- 5-10+ years of experience of working in a stakeholder management and/or external partner engagement role
- Experience in a similar role and/or of a system implementation reliant on stakeholders, would be desirable
0 Ability to assess stakeholder training needs and use innovative methods to meet these.
- Exemplary management, communication & collaboration skills
- Ability to work under pressure, with tight deadlines and responsibility for delivery.
- Target driven
- Proven ability to successfully deliver multiple deliverables in a fast-paced environment, on-time, on-schedule and within budget
- Demonstrates teamwork, innovation and excellence
- Strong facilitation, communication, listening, and presentation skills - utilising guidance and feedback positively
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
- Self-motivated, decisive, with the ability to adapt to change and competing demands
- Experience leading, motivating and managing direct/project reports or resources, while remaining accountable for performance.
- Flexible with proven ability to adapt to shifting priorities, demands and timelines
- Demonstrates a “can do” approach acting as a role model to staff through positive messaging, attitudes and actions.
- Excellent IT skills including application of the Microsoft office suite of tools.
- Understanding of pensions administration desirable but not essential.

In Return

- The salary for this role is circa £45,000 to depending on experience
- We offer 25 days holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- Our offices in central Preston are easily accessible by road, rail and public transport. LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds

So, if you’re seeking your next challenge as a Pensions Employer Engagement Manager, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Engagement Team
Status
Full Time
Type
Fixed Term Contract
Hours
37 Hours


Share this vacancy

Pensions Administrator - Transfers & Aggregation

Preston

Job Ref
LPPA052021
Location
Preston
Salary
Up to £20, 000

Pensions Administrator
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries.

We are currently seeking a Pensions Administrator to join our Member Services team in Preston.

Key Accountabilities

- To process and check a range of general pensions casework, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas
- To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas
- To develop an understanding of current pensions regulation and overriding legislation, maintaining up-to-date knowledge
- Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

Person Specification

- Practical working experience in an office administration role. Previous experience in the pension or financial services industry is desirable but not a necessity
- Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process may include numerical assessments
- Demonstrable ability to work accurately and to deadlines
- Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial
- Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
- Strong communication skills with the confidence to work independently when required whilst also being an effective team player

Qualifications

- 5 GCSEs or equivalent including Maths and English at Grade C or above
- A recognised pension administration qualification (or working towards) would be desirable
- Relevant degree would be desirable - in subjects such as Maths or Business Studies

In Return

- The salary range for this role is £20, 000 depending on experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- Our offices in central Preston are easily accessible by road, rail and public transport

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

Reasonable adjustments will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

Function
Transfers
Status
Full Time
Type
Permanent
Hours
37 Hours per week


Share this vacancy

Pensions Administration Team Leader – Bereavements Team

Preston

Job Ref
LPPA0406
Location
Preston
Salary
Circa £30,000

Pensions Administration Team Leader – Bereavements Team
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries. We are currently seeking a Team Leader to join our Bereavements team in Preston. You will need to be a compassionate individual who is comfortable speaking with individuals who have recently suffered with a bereavement. This role will be home based for the moment and Agile in the future with some expectation of travel to the office in Preston.

Purpose

As a Pensions Administration Team Leader, you will support the Pensions Operations Manager. You will lead a team of Pensions Administrators, providing a pension scheme administration service in respect of the pension schemes administered by LPPA, including supporting the learning and development needs of the team.

Key Accountabilities

- Ensure all correspondence received by members is accurate and of a high standard
- Develop a high-performing team, ensuring knowledge is shared and team members are up-skilled as necessary
- Ensure SLAs are met, and where possible, exceeded
- Take ownerships for process improvements with the aim of streamlining and standardising how work is performed
- Collaborate across teams to support colleagues with resource and assistance to ensure the wider operation is successful
- Liaise with members and external organisations (such as employers) to ensure great service is delivered and relationships are maintained
- Undertake key projects from time to time as appropriate and in line with the provision of a pension administration service

Person Specification

- Significant experience in a supervisory administration role is essential
- Pensions or financial services experience is preferred, although other industry experience will be considered
- Experience of performance management with the ability to interpret statistics and results to drive improvement
- Proven ability to work effectively on own initiative promoting positive behaviour and attitudes
- Demonstrable ability to plan workloads, ensuring deadlines are met
- Capable of acquiring a good working knowledge of legislation, regulation, systems and processes
- Ability to use Excel and Word to a good standard
- Strong communication skills
- Experience handling bereavement cases is desirable but not essential.

In Return

-The salary for this role is circa £30,000 dependent on experience.
-We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern dependent on the role.
-When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money.
-As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions.
-We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.
-LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers.

So, if you’re seeking your next challenge as a Pensions Administration Team Leader, please apply via the button shown.

Other organisations may call this role Senior Administrator, Senior Pensions Administrator, Administration Team Leader, Pensions Team Supervisor, or Administration Supervisor.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Bereavements
Status
Full Time
Type
Permanent
Hours
37 Hours per week


Share this vacancy

Employer Engagement Manager

Preston

Job Ref
LPPA062021
Location
Preston
Salary
Circa £42,000

Employer Engagement Manager
Preston, Lancashire
Circa £42, 000

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. This is a managerial role, with the job of being responsible for the day to day management of all aspects of Client and Employer engagement, managing a team of Engagement officers responsible for relationships with our LGPS, Police and Fire schemes. The post holder will be an ambassador for LPPA, managing Client and Employer relationships, maintaining and enhancing the reputation of the administration business at all times.

This includes:
- Employer Engagement
- Client Liaison
- Pensions Administration Training and support of Employers

Key Responsibilities

- Line management responsibility for LPPA's Employer Engagement Team, ensuring that all direct reports are appropriately trained and have personal development plans designed to support a high performance culture and continually raising personal capability
- Design, develop and implement strategies for engagement with Employers which support the overall objectives of Clients and LPPA, in particular to encourage the take up of self service facilities.
- Responsibility for the ongoing development and delivery of Employer web services and external engagement activity
- Create and maintain a consistent approach to the management of Client relationships across LPPA, including the regular production of performance information for Clients and for use within the business
- Implement and manage the delivery of the Client and Employer engagement strategy in respect of new business (client acquisition) into LPPA
- Build and maintain effective long term relationships with key senior level decision makers and influencers within Client organisations
- Responsibility for client engagement, working with the Head of Engagement, Marketing and Communications to raise the profile of LPPA
- Treat information security with the upmost respect
- Work closely with the Marketing and Communications Manager to ensure that Employer and Member communications are produced in line with brand guidelines
- Work closely with the pension process and administration teams to produce accurate and technical training guides
- Lead on the roll out of McCloud communications to Employers and Clients

Person specification

- Demonstrable knowledge of pension administration in the context of public sector defined benefit pension schemes (including LGPS … knowledge of Fire and Police service schemes is desirable, not essential)
- 5-10+ years of experience of working in a stakeholder management and/or external partner engagement role would be desirable
- Significant experience in a communication and/or marketing role, desirably educated to degree level and/or supported by a relevant professional qualification
- A track record of building excellent working relationships with senior stakeholders, customers and a variety of partner organisations including private sector providers, public agencies and statutory authorities
- Good working knowledge of modern pension management and client relationship management, including the application of information technology to pensions, and the ability to integrate appropriate methods into the LPPA environment
- Demonstrable understanding of the wider issues, implications and current challenges facing pensions, particularly in the public sector
- Ability to manage multi-disciplinary teams, with a clear focus on developing targeted plans of multi-channel engagement activity that can be communicated clearly to internal and external (Client) audiences
- Strong communication and presentation skills with the ability to both understand and translate complex pension issues to key stakeholders and staff
- Experience leading, motivating and managing direct/project reports or resources, while remaining accountable for performance
- Ability to manage and monitor performance effectively, set clear business and personal objectives for the review of individual and service level performance
- A team worker able to build effective relationships at all levels within the organisation
- A track record of Client and Employer engagement and improvements made to customer service
- Maintain an understanding and actively support LPPA’s equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice

In Return
- The salary range for this role is circa £42,000 depending on experience
- We offer 25 days’ holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- Our offices in central Preston are easily accessible by road, rail and public transport. LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds

So, if you’re seeking your next challenge as an Employer Engagement Manager, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Marketing & Communications
Status
Full Time
Type
Permanent
Hours
37


Share this vacancy

Pension Administrator - Early Leaver Team. Part Time (30 Hours per week)

Preston

Job Ref
PAEL1
Location
Preston
Salary
£19,000 per annum pro rated

Pensions Administrator – Early Leaver Team. Part Time
Agile working with occasional travel to Preston

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. We are currently seeking a Pensions Administrator to join our Early Leaver team in Preston, though the majority of work can be undertaken from home, with occasional travel to Preston.

We are seeking someone who wishes to work 30 hours per week across 5 days (6 hours per day) or 29.4 Hours per week across 4 days. (7.4 hours per day)

Key Accountabilities

- To process and check a range of general pensions case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas
- To respond to member correspondence relating to the work undertaken within the Team, again ensuring that service level targets and deadlines are met in these areas
- To develop an understanding of current pensions regulation and overriding legislation, maintaining an up to date knowledge
- Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

Essential Person Specification:

- Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process may include numerical assessments
- Demonstrable ability to work accurately and to deadlines
- Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
- Strong communication and customer service skills with confidence to work independently when required, whilst also being an effective team player
- Practical working experience in an office administration role with previous experience in Pension or Financial services industry is desirable
- Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial

Qualifications

- At least five GCSEs or equivalent including Maths and English at Grade C or above
- A recognised pension administration qualification (or working towards) would be desirable but is not essential

In Return

- The salary range for this role is £19,000 depending on experience
- We offer 25 days’ holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions

We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

Function
Early Leavers
Status
Full Time
Type
Permanent
Hours
30 per week


Share this vacancy

Pensions Administrator-Helpdesk (contact centre)

Preston

Job Ref
LPPA202101
Location
Preston
Salary
£18,500 for full time employees

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. If you would be interested in any future Helpdesk roles please register your interest by sending in an application.

Purpose:

As a Pensions helpdesk advisor, you will provide the highest standard of customer service to members, employers and 3rd parties. The role is predominantly focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA.

Key Accountabilities:

- Sensitively and efficiently when assisting customers ,resolving their pension queries and making appropriate referrals, as necessary
- Assisting customers via Telephone to resolve all queries
- Delivering a flexible and responsive service in line with the needs of the business alongside
- Taking ownership of individual enquiries and customer requests
- Able to work independently without close supervision
- Ability to meet agreed quality and performance targets

Person Specification

To be considered as a Pensions helpdesk advisor , you will need:

- Experience in working in a contact centre environment
- Experience in telephone and/or email communication with customers
- Experience of working to and achieving challenging targets with excellent customer service skills
- Excellent verbal and listening communication skills
- Good interpersonal skills and able to show empathy.
- Competency in using multiple ICT systems including email,

You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays). We will consider applications from candidates who have a preference to work on a part time basis.

You will be required to undertake intensive training during an extensive induction programme. No previous pension knowledge is required.

Other organisations may call this role, Contact Centre Agent, Customer Service, Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

In return:

The salary for this role is circa £18,500 for full time roles.

We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern dependent on the role.

When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site". which provides our employees with various rewards and benefits to save money.

As you would expect from a pension organisation LPPA offers employees access to an excellent pension scheme with generous employer contributions.

We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

LPPA is keen to promote a diverse workforce to maximize our ability to provide quality services to all our customers

Function
Pensions Helpdesk
Status
Full Time
Type
Permanent
Hours
37 Hours Full time Employees


Share this vacancy

Training Manager - HOME BASED FTC until December 2022

Home Worker

Job Ref
PACE2021
Location
Home Worker
Salary
Up to £40, 000

Training Manager – HOME BASED FTC until December 2022
Preston, Lancashire (Home based with occasional travel to Preston)

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. This is an interim managerial role tasked with the job of leading the design and delivery of training to support business readiness for Project Pace (project to replace LPPA core administration systems). Training is required to be delivered across a number of distinct groups:

- Internal LPPA employees across a diverse mix of operational teams
- Almost 2,000 external employers to enable them to use a new portal to exchange pensions information
- Almost 600,000 members – to help to facilitate them to move to a new member portal

The role holder will be an integral part of the Project Pace team, providing informed and valuable input to project team and steering group meetings. The role holder will be able to deliver training in new and innovative ways to ensure delivery continues despite the uncertainties of Covid-19 and new ways of working post-pandemic.

Main activities

- Assess training needs and requirements for Project Pace
- Design, develop and deliver the approach to training for Project Pace across internal employees, external employers and members of the pension funds
- Analysis and problem-solving to deliver the best approach to training given physical constraints and uncertainty of ways of working in the Covid-19 environment
- Management reporting and analysis to evidence that training is achieving objectives set by the project
- Captures feedback to continuously adapt and improve training
- Leadership for all training aspects of Project Pace
- Establishing new ways to deliver training to achieve best results
- Share knowledge and best practices by coaching and mentoring
- Building relationships and partnerships with key stakeholders; identifying business needs; monitoring progress and results; recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities
- Manage project pace training budget in line with agreed budgetary requirements
- Identify future training needs and deliver plan to meet them
- Ensure resource implications of training events is considered and agreed with a focus on ensuring the operational impact is minimal and SLAs can be delivered
- Embed a culture of knowledge within the operational teams via super users to build competence
- Develops a collateral of user friendly training materials which can be used for future induction and training purposes

Accountabilities

- Successful delivery of internal staff training for project pace (all staff trained at the appropriate time and can evidence application of training)
- Successful delivery of training to employers and members – high engagement with new portal
- Training plans in place for continuous reinforcement of training and levels of competence on UPM increase over time

Person Specification

- 5-10+ years of experience of delivering training to enable the delivery of successful transformation programs
- Ability to assess learning styles and fit delivery to training needs accordingly
- Evidences experience of working with a variety of training tools and methodologies
- Exemplary management skills
- Ability to work under pressure, with tight deadlines and responsibility for delivery
- Proven ability to successfully deliver multiple training deliverables in a fast-paced environment, on-time, on-schedule and within budget
- Demonstrates teamwork, innovation and excellence
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
- Self-motivated, decisive, with the ability to adapt to change and competing demands
- Experience leading, motivating and managing direct/project reports, while holding team accountable for performance
- Flexible with proven ability to adapt to shifting priorities, demands and timelines
- Demonstrates a “can do” approach acting as a role model to staff through positive messaging, attitudes and actions
- Excellent IT skills including application of the Microsoft office suite of tools
- Understanding of pensions administration desirable but not essential

In Return

- The salary for this role is up to £40,000 to depending on experience
- We offer 25 days holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- Our offices in central Preston are easily accessible by road, rail and public transport. LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds

Other organisations may call this role L&D Manager, Learning & Development Manager, L&D Supervisor, Learning & Development Lead, L&D Lead, Learning & Development Lead, Learning Manager, Learning Supervisor, Learning Lead, Training Supervisor, or Training Lead.

So, if you’re seeking your next challenge as a Training Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
MI Team
Status
Full Time
Type
Fixed Term Contract
Hours
37 Hours


Share this vacancy

Management Information (MI) Lead - HOME BASED FTC until December 2022

Home Worker

Job Ref
MI2022
Location
Home Worker
Salary
£40, 000 to £50, 000

Management Information (MI) Lead - FTC until December 2022
Homeworker with occasional travel to Preston
£40,000 to £50,000

About Us

Local Pensions Partnership (LPP) is an award-winning pension services business with offices across the UK. This is an interim managerial role tasked with the job of leading the Management Information function within Local Pensions Partnership Administration (LPPA). The role holder will be an integral part of the MI team, ensuring that LPPA develops and maintains real time monitoring of Business Operations Management Information that improves internal and external reporting, planning and decision making.

Management Information is delivered across several internal and external stakeholders:
- LPPA functional business areas
- The Senior Leadership Team
- Internal & external Boards and Committees
- LPPA clients

Main Activities
- Lead and motivate a team of MI reporting analysts.
- Develop reporting material for stakeholders including Operations Managers and the Senior Management Team, maintaining a database of MI to ensure consistency of reporting.
- Responsibility for supplying data for benchmarking (CEM/CIPFA)
- Production of MI on our competitive landscape
- Responsibility for co-ordinating and producing client quarterly reports
- Responsibility for co-ordinating and producing performance reports for client meetings, pensions committees.
- Manage the month end reporting process, including production of the monthly management team MI package, and ensure the efficient flow of information from local systems to stakeholder reporting.
- Input performance forecasts and targets through scenario modelling and trend analysis.
- Contribute to the development of the long-term management information strategy for the business, improving system structure and reporting processes, and increase the level of automation in the interface between systems and reports.
- Liaise with key stakeholders such as finance, hr, business units and IT departments in respect of management information development.
- Work closely with MI resources seconded to Project Pace to ensure business readiness in MI function (so MI resource on project Pace is up to date with new MI reporting requirements and does not work in a silo)

Accountabilities:
- The development and delivery of improved Management Information.
- Producing key performance reports such for the Senior Leadership Team.
- Working with systems team to proactively produce data for scheme / annual data returns
- Undertaking interrogation and analysis of data to providing business intelligence in order to support innovative solutions to problems.
- Ensure that reporting in relation to LPPA MI is made in a timely and consistent manner as required to all stakeholders.
- To demonstrate team ethics and work as part of LPPA teams supporting the business objectives.
- Continually develop personal knowledge and skill, to maintain subject expert status on all matters relating to compliance and regulatory risk across the pension’s administration business.

Person Specification
- Be a proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for improvements in quality, efficiency, and presentation.
- 5-10+ years of experience working in a similar role
- Evidences experience of working with a variety of analytical tools and methodologies
- High degree of IT literacy, specifically around Microsoft Excel & Power BI.
- Exemplary management skills
- Strong attention to detail; with highly developed analytical and problem-solving skills and the ability to present reasoned and convincing arguments to support and/or challenge a proposal.
- Ability to interpret patterns in data and articulate insights to others - the “so what”
- Excellent communication skills including the ability to influence and build good working relationships at all levels both internally and externally.
- Excellent level of numerical, analytical, ICT, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision making.
- Ability to work under pressure, with tight deadlines and responsibility for delivery
- Flexible with proven ability to adapt to shifting priorities, demands and timelines
- Demonstrates a “can do” approach acting as a role model to staff through positive messaging, attitudes and actions
- Understanding of pensions administration desirable but not essential

In Return
- The salary range for this role is between £40, 000 to £50, 000 depending on experience
- We offer 25 days holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- Our offices in central Preston are easily accessible by road, rail and public transport. LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds

So, if you’re seeking your next challenge as a Management Information Lead, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
MI Team
Status
Full Time
Type
Fixed Term Contract
Hours
37 Hours


Share this vacancy

Pensions Administrator - Bereavements Team

Preston

Job Ref
LPPA-LEV03-052021
Location
Preston
Salary
Up to £23, 000

Pensions Administrator – Bereavement Team
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. We are currently seeking a Pensions Administrator to join our Bereavements team in Preston. You will need to be a compassionate individual who is comfortable speaking with individuals who have recently suffered with a bereavement.

Key Accountabilities

- To process and check a range of general pensions case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas
- To respond to member correspondence relating to the work undertaken within the Team, again ensuring that service level targets and deadlines are met in these areas
- To develop an understanding of current pensions regulation and overriding legislation, maintaining an up to date knowledge
- Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

Essential Person Specification:

- Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process may include numerical assessments
- Demonstrable ability to work accurately and to deadlines
- Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
- Strong communication skills with confidence to work independently when required, whilst also being an effective team player
- Practical working experience in an office administration role with previous experience in Pension or Financial services industry is desirable
- Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial
- Previous experience working with bereavement cases would be desirable

Qualifications

- At least five GCSEs or equivalent including Maths and English at Grade C or above
- A recognised pension administration qualification (or working towards) would be desirable

In Return

- The salary range for this role is up to £23, 000 depending on experience
- We offer 25 days’ holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions

We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

Our offices in central Preston are easily accessible by road, rail and public transport. LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

Reasonable adjustments will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

So, if you’re seeking your next challenge as a Pensions Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Bereavements
Status
Full Time
Type
Permanent
Hours
37 hours per week


Share this vacancy

Job Alerts

Can’t see the role you want? Register your details with us to be notified when we’re hiring!

Notify me of new vacancies