Current Vacancies

LPPA - Pension Administration

Pensions Administrator (Multiple vacancies across different Teams)

Preston

Job Ref
LPPA-060821
Location
Preston
Salary
Up to £22, 000

Pensions Administrator (Multiple vacancies across different teams)
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries.

We are currently seeking Pensions Administrators to join our Member Services teams in Preston.

Key Accountabilities

- To process and check a range of general pensions casework, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas
- To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas
- To develop an understanding of current pensions regulation and overriding legislation, maintaining up-to-date knowledge
- Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

Person Specification

- Practical working experience in an office administration role. Previous experience in the pension or financial services industry is desirable but not a necessity
- Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process may include numerical assessments
- Demonstrable ability to work accurately and to deadlines
- Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial
- Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
- Strong communication skills with the confidence to work independently when required whilst also being an effective team player

Qualifications

- 5 GCSEs or equivalent including Maths and English at Grade C or above
- A recognised pension administration qualification (or working towards) would be desirable
- Relevant degree would be desirable - in subjects such as Maths or Business Studies

In Return

- The salary range for these roles are between £19,000 and £22, 000 depending on experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- Our offices in central Preston are easily accessible by road, rail and public transport

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

Reasonable adjustments will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

Function
Retirements
Status
Full Time
Type
Permanent
Hours
37 Hours per week


Share this vacancy

Pensions Administrator - Helpdesk/Contact Centre

Preston

Job Ref
LPPAHelpdesk
Location
Preston
Salary
£18,500/annum

Pensions Administrator – Helpdesk / Contact Centre
Preston, Lancashire
FTC until the end of September 2022, starting ASAP

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. If you would be interested in any future Helpdesk roles, please register your interest by sending in an application.

Purpose

As a Pensions Helpdesk Advisor, you will provide the highest standard of customer service to members, employers and 3rd parties. The role is predominantly focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA.

Key Accountabilities

- Sensitively and efficiently when assisting customers, resolve their pension queries and make appropriate referrals, as necessary
- Assisting customers via telephone to resolve all queries
- Delivering a flexible and responsive service in line with the needs of the business
- Taking ownership of individual enquiries and customer requests
- Able to work independently without close supervision
- Ability to meet agreed quality and performance targets

Person Specification

To be considered as a Pensions Helpdesk Advisor, you will need:

- Experience in working in a contact centre environment
- Experience in telephone and/or email communication with customers
- Experience of working to and achieving challenging targets with excellent customer service skills
- Excellent verbal and listening communication skills
- Good interpersonal skills and able to show empathy
- Competency in using multiple ICT systems including email

You must be prepared to work flexibly to provide cover for call centre hours of 08.00 to 18.00 Monday to Friday (excluding Bank Holidays). We will consider applications from candidates who have a preference to work on a part-time basis.

You will be required to undertake intensive training during an extensive induction programme. No previous pension knowledge is required.

In return

- The salary for this role is circa £18,500/year (pro-rata for the duration of FTC)
- We offer 25 days’ holiday, plus Bank Holidays and additional concessionary days (pro-rata) - We operate on a 37-hour working week, with flexibility in working pattern dependent on the role
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money
- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers.

So, if you’re seeking your next challenge as a Pensions Administration - Helpdesk/Contact Centre, please apply via the button shown.

Other organisations may call this role Contact Centre Agent, Customer Service Assistant, Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

Function
Pensions Helpdesk
Status
Full Time
Type
Permanent
Hours
37 Hours


Share this vacancy

Pensions Administration Team Leader – Police & Fire (FTC or Perm)

Preston

Job Ref
LPPA-PF0821
Location
Preston
Salary
up to £34,000 dependant on experience

Pensions Administration Team Leader – Police & Fire Team (FTC or Perm)
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries. We are currently seeking a Team Leader to join our Police & Fire team in Preston. This role will be home based for the moment and Agile in the future with some expectation of travel to the office in Preston.
Purpose

As a Pensions Administration Team Leader, you will support the Pensions Operations Manager. You will lead a team of Pensions Administrators, providing a pension scheme administration service in respect of the pension schemes administered by LPPA, including supporting the learning and development needs of the team.

When the Government reformed public service pension schemes in 2014 and 2015 they introduced protections for older members. In December 2018, the Court of Appeal ruled that younger members of the Judges' and Firefighters' Pension schemes had been discriminated against because the protections do not apply to them. The government has confirmed that there will be changes to all main public sector schemes to remove this age discrimination as a result of this ruling which is often referred to as the McCloud judgement. Our Police and Fire team will be working closely with our clients and employees in the Police and Fire services to ensure we have the most up to date information to enable accurate recalculations for the members.

Key Accountabilities

- Ensure all correspondence received by members is accurate and of a high standard
- Develop a high-performing team, ensuring knowledge is shared and team members are up-skilled as necessary
- Ensure SLAs are met, and where possible, exceeded
- Take ownerships for process improvements with the aim of streamlining and standardising how work is performed
- Collaborate across teams to support colleagues with resource and assistance to ensure the wider operation is successful
- Liaise with members and external organisations (such as employers) to ensure great service is delivered and relationships are maintained
- Undertake key projects from time to time as appropriate and in line with the provision of a pension administration service

Person Specification

- Significant experience in a supervisory administration role is essential
- Pensions or financial services experience is preferred, although other industry experience will be considered
- Experience of performance management with the ability to interpret statistics and results to drive improvement
- Proven ability to work effectively on own initiative promoting positive behaviour and attitudes
- Demonstrable ability to plan workloads, ensuring deadlines are met
- Capable of acquiring a good working knowledge of legislation, regulation, systems and processes
- Ability to use Excel and Word to a good standard
- Strong communication skills
- Experience handling bereavement cases is desirable but not essential

In Return

- The salary for this role is between £30,000 and £34,000 dependent on experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in a working pattern dependent on the role
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money
- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers

So, if you’re seeking your next challenge as a Pensions Administration Team Leader, please apply via the button shown.

Other organisations may call this role Senior Administrator, Senior Pensions Administrator, Administration Team Leader, Pensions Team Supervisor, or Administration Supervisor.

Function
Police & Fire
Status
Full Time
Type
Permanent
Hours
37 Hours per week


Share this vacancy

Pensions Administrator - Police & Fire Team (FTC and Perm roles)

Preston

Job Ref
LPPA-PF08
Location
Preston
Salary
up to £24, 000

Pensions Administrator - Police & Fire (FTC and Perm roles available)
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries.

We are currently seeking Pensions Administrators to join our Member Services teams in Preston.

Key Accountabilities

- To process and check a range of general pensions casework, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect to these areas
- To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas
- To develop an understanding of current pensions regulation and overriding legislation, maintaining up-to-date knowledge
- Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

Person Specification

- Practical working experience in an office administration role. Previous experience in the pension or financial services industry is desirable but not a necessity
- Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process may include numerical assessments
- Demonstrable ability to work accurately and to deadlines
- Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial
- Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
- Strong communication skills with the confidence to work independently when required whilst also being an effective team player

Qualifications

- 5 GCSEs or equivalent including Maths and English at Grade C or above
- A recognised pension administration qualification (or working towards) would be desirable
- Relevant degree would be desirable - in subjects such as Maths or Business Studies

In Return

- The salary range for these roles is up to £24,000 depending on experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- Our offices in central Preston are easily accessible by road, rail and public transport

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

Reasonable adjustments will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

Function
Police & Fire
Status
Full Time
Type
Permanent
Hours
37 Hours per week


Share this vacancy

Pensions Administrator - Early Leavers and Transfer Team (FTC)

Preston

Job Ref
LPPA-240821
Location
Preston
Salary
Up to £19,000

Pensions Administrator - Early Leavers and Transfer Team (FTC)
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries.

We are currently seeking Pensions Administrators to join our Member Services teams in Preston.

Key Accountabilities

- To process and check a range of general pensions casework, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas
- To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas
- To develop an understanding of current pensions regulation and overriding legislation, maintaining up-to-date knowledge
- Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

Person Specification

- Practical working experience in an office administration role. Previous experience in the pension or financial services industry is desirable but not a necessity
- Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process may include numerical assessments
- Demonstrable ability to work accurately and to deadlines
- Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial
- Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
- Strong communication skills with the confidence to work independently when required whilst also being an effective team player

Qualifications

- 5 GCSEs or equivalent including Maths and English at Grade C or above
- A recognised pension administration qualification (or working towards) would be desirable
- Relevant degree would be desirable - in subjects such as Maths or Business Studies

In Return

- The salary range for this role is up to £19, 000 depending on experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- Our offices in central Preston are easily accessible by road, rail and public transport

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

Reasonable adjustments will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

Function
Retirements
Status
Full Time
Type
Fixed Term Contract
Hours
37 Hours per week


Share this vacancy

Job Alerts

Can’t see the role you want? Register your details with us to be notified when we’re hiring!

Notify me of new vacancies