Current Vacancies

Marketing & Communications

HR Internal Communications Specialist

Preston

Job Ref
HRCOMMS1
Location
Preston
Salary
Up to £40,000 dependant on experience

HR Internal Communications Specialist
Preston, Lancashire

About Us

LPPA manages pension administration services for over 640,000 members at all stages of their pension journey. With approximately 230 employees and exciting plans for the future we are looking for an experienced and passionate HR Internal Communications Specialist to join our HR team.

Role Purpose

As an HR Internal Communications Specialist, you will be responsible for the design and delivery of LPPA’s communication strategy, working closely with the HR leadership team and wider Senior Leadership team to develop compelling and timely communications to drive employee engagement. Using a range of internal communications, you will enhance current practices and seek continuous improvement.

Key Accountabilities:

- Delivering the LPPA communication strategy which informs and excites all colleagues and supports our strategic ambitions
- Supporting the HR leadership team with the design and development of the engagement strategy aligned to our vision, embedding our values across the company
- Supporting the MD and HR leadership team in defining the leadership communication agenda, devising impactful plans which inform and support our leadership population on the business vision and change roadmap
- Own internal communication channels driving brilliant, engaging and straightforward content on and offline
- Seeking out new practices that look to push to boundaries to continually transform the ways in which we communicate
- Developing and enhancing technology communication channels with HR integrators including Reward Gateway, Peakon and KnowledgeZone E-Learning Platform
- Developing a great external employer brand and supporting HR with creating a compelling Employer Value Proposition (EVP)
- Educating the business and leadership teams on the best channels of communication & engagement tools
- Developing, championing, and working collaboratively with the business to deliver appropriate internal communications
- Acting as the guardian of internal communications governance model, tone of voice, audience and channels, whilst establishing measurement tools to track the effectiveness of internal communications
- Supporting HR leadership team with Diversity and Inclusion, Wellbeing and Social and Charitable committees
- Managing budgets and suppliers to deliver the employee communication programme

Person Specification

- Previous experience of developing a communication strategy is essential
- Excellent writing, editorial and presentation skills
- Extensive experience of internal communications, a background in HR communications is desirable
- A professional qualification in a related field
- Good knowledge of employee communications planning and change management approaches
- Strong technical knowledge of key communication channels and content
- Technical skills, including being highly competent in usage of Microsoft software, HTML and SharePoint
- Strong influencing and negotiating skills and exemplary stakeholder management
- A team player with a collaborative approach

In return, we offer:

- A salary of up to £40,000 dependant on experience
- 25 days’ holiday (plus Bank holidays and additional company days)
- A 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent Local government pension scheme with generous employer contributions
- A friendly and sociable work culture alongside an environment of continuous personal and professional development to support employees in reaching their full potential

Our offices in central Preston are easily accessible by car, public transport and train though for the moment we remain a full time home working organisation.

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers.

The closing date for this role is the 26th October 2020.

Other organisations may call this role HR Communications Specialist, Internal Comms Executive, Internal Communications Executive, HR Officer, Human Resources Officer, Human Resources Communications Specialist, or Human Resources Comms Officer.

So, if you’re seeking your next challenge as a HR Internal Communications Specialist, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Marketing & Communications
Status
Full Time
Type
Permanent
Hours
37 hours


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Pension Administration

Pensions Administrator

Preston

Job Ref
LPPA150920
Location
Preston
Salary
£20,000- £22,000

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. We are currently seeking a Pensions Administrator to join our Member Services team in Preston.

Key Accountabilities

· To process and check a range of general pensions case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas

· To respond to member correspondence relating to the work undertaken within the Team, again ensuring that service level targets and deadlines are met in these areas

· To develop an understanding of current pensions regulation and overriding legislation, maintaining an up to date knowledge

· Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

Person Specification

· Practical working experience in an office administration role. Previous experience in Pension or Financial services industry is desirable but a not a necessity.

· Proven ability to undertake detailed mathematical calculations accurately. Please note the interview process may include numerical assessments.

· Demonstrable ability to work accurately and to deadlines

· Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial.

· Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)

· Strong communication skills with confidence to work independently when required whilst also being an effective team player.

Qualifications

· 5 GCSEs or equivalent including Maths and English at Grade C or above

· A recognised pension administration qualification (or working towards) would be desirable

In return
• The salary range for this role is £20,000- £22,000 depending on experience

• We offer 25 days holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate.

• Access to an excellent pension scheme with generous employer contributions.

• We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

• Our offices in central Preston are easily accessible by road, rail and public transport.

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

Function
Pension Administration
Status
Full Time
Type
Permanent
Hours
37 Hours per week


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Pensions Administrator- Telephone Helpdesk

Preston

Job Ref
LPPHD180520
Location
Preston
Salary
£18500

About Us

Local Pensions Partnership (LPP) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. We are currently seeking a Pensions Administrator to join our helpdesk team in Preston.

Purpose

To provide the highest standard of customer service to members,employers and 3rd parties.

The role is predominantly focussed on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPP.

Key Accountabilities

Sensitively and efficiently assist customers by resolving pension telephone queries and making appropriate referrals, as necessary.

Delivering a flexible and responsive service in line with the needs of the business alongside Taking ownership of individual enquiries and customer requests.

Able to work Independently without close supervision.

Ability to meet agreed quality and performance targets.

Person Specification

Recent experience of contact centre would be an advantage

Experience of working to and achieving challenging targets with, Excellent customer service skills.

Excellent oral and written (grammar) communication skills.

Good interpersonal skills and empathetic listening skills.

Competent in using multiple ICT systems i.e. e-mail, word processing, spreadsheets

You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays).

You will be required to undertake intensive training during an extensive induction programme. No previous pension knowledge is required.


In return
• The salary for this role is circa £18,500
• We offer 25 days holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate.
• As you would expect from a pension organisation LPP offers employees access to an excellent pension scheme with generous employer contributions
• We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.
• Our offices in central Preston are easily accessible by road, rail and public transport.



How to Apply

Please note that as part of the recruitment process, candidates may be invited to complete a role play assessment.



LPP is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers.

Function
Pension Administration
Status
Full Time
Type
Permanent
Hours
37 Hours per week


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Pensions Administrator – 12 Month FTC

Preston

Job Ref
LPPA20/08/2020
Location
Preston
Salary
£20,000 - £22,000

Pensions Administrator – 12 Month FTC
Preston, UK

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. We are currently seeking a Pensions Administrator to join our Member Services team in Preston for a 12 month fixed term contract.

Key Accountabilities

- To process and check a range of general pensions case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect of these areas
- To respond to member correspondence relating to the work undertaken within the Team, again ensuring that service level targets and deadlines are met in these areas
- To develop an understanding of current pensions regulation and overriding legislation, maintaining an up to date knowledge
- Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

Person Specification

- Practical working experience in an office administration role. Previous experience in Pension or Financial services industry is desirable but not a necessity
- Proven ability to undertake detailed mathematical calculations accurately. Please note the interview process may include numerical assessments
- Demonstrable ability to work accurately and to deadlines
- Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial
- Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
- Strong communication skills with confidence to work independently when required whilst also being an effective team player

Qualifications

- 5 GCSEs or equivalent including Maths and English at Grade C or above
- A recognised pension administration qualification (or working towards) would be desirable

In return, we offer:

- The salary range for this role is £20,000 - £22,000 per annum depending on experience
- We offer 25 days’ holiday (plus bank holidays and additional concessionary days) per annum. We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- Our offices in central Preston are easily accessible by road, rail and public transport. LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds

We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers.

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

To apply for the role of Pensions Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Pension Administration
Status
Full Time
Type
Fixed Term Contract
Hours
37 Hours per week


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Pensions Administrator- Email Helpdesk

Preston

Job Ref
LPPHD2180520
Location
Preston
Salary
£18500

About Us


Local Pensions Partnership (LPP) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. We are currently seeking a Pensions Administrator with experience in dealing with high volume of emails along with working knowledge of web chat to join our helpdesk team in Preston.

Please note due to Covid lockdown restrictions we are currently homeworking.

Purpose :

To provide the highest standard of customer service to members, employers and 3rd parties.

The role is predominantly focussed on answering pensions queries via email and webchat in respect of the public sector pension schemes administered by LPP. However you will be required to support our telephone teams at busy times

Key Accountabilities :

Sensitively and efficiently assist customers by resolving pension email queries and making appropriate referrals, as necessary.
Assist Customers via web chat to resolve all queries

Delivering a flexible and responsive service in line with the needs of the business alongside Taking ownership of individual enquiries and customer requests.

Able to work Independently without close supervision.

Ability to meet agreed quality and performance targets.

Person Specification :

Experience in using web chat, instant messenger and professional social media channels.

Experience in Email communication with customers

Experience of working to and achieving challenging targets with, Excellent customer service skills.

Excellent oral and written (grammar) communication skills.

Good interpersonal skills and Able to show Empathy through written communication.

Competent in using multiple ICT systems i.e. e-mail, word processing, spreadsheets

You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays).

You will be required to undertake intensive training during an extensive induction programme. No previous pension knowledge is required.

In return :

The salary for this role is circa £18,500

We offer 25 days holiday (plus bank holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate.

As you would expect from a pension organisation LPP offers employees access to an excellent pension scheme with generous employer contributions

We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

Our offices in central Preston are easily accessible by road, rail and public transport.



How to Apply

Please follow the link on our website to apply

Please note that as part of the recruitment process, candidates may be invited to complete a role play assessment.


LPP is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers. All applicants who are known to be disabled and who meet the minimum criteria for the role will progress to the next stage of the recruitment process.

Function
Pension Administration
Status
Full Time
Type
Permanent
Hours
37 Hours per week


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Risk & Compliance

Governance & Compliance Manager

Preston

Job Ref
RISCO5
Location
Preston
Salary
Circa £45,000 dependant on experience

Governance & Compliance Manager
Preston, Lancashire (office and home based)

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. We are currently seeking a Governance & Compliance Manager to strengthen our Risk & Compliance Team in Preston.

Purpose:

Reporting to the Head of Risk & Compliance, you will provide compliance and company secretarial advice across LPP Administration (LPPA), ensuring the we maintain an appropriate risk management framework and culture, including robust internal controls, managing regulatory risk in line with statutory requirements and guidance.

Key Accountabilities:

Governance: Maintain the highest standards of corporate governance for LPPA by delivering full professional company secretarial services to all stakeholders and the LPPA Board in accordance with The Companies Act 2006. This will include;
- Ensuring the LPPA Company Secretary records, policies and procedures are maintained, remain effective and are proportionate
- Taking a strategic approach to governance issues in LPPA and ensuring that LPPA is fully compliant with all applicable legislation
- Ensuring activities meet and integrate with the organisational requirements for quality management, health and safety and environmental policies and comply with the legislative framework within which LPPA operates
- Developing and maintaining strong relationships with the LPPA Board and LPPA Senior Leadership Team
- Facilitating and producing comprehensive records of LPPA Board meetings

Compliance: Detailed, working knowledge of relevant regulatory requirements that impact on LPPA. Identifying and developing areas for improvement for the LPPA risk and compliance framework and ensuring that LPPA is fully compliant with all regulations that apply.

Manuals and Policies: Ensure the LPPA Compliance Manual and compliance-related policies are maintained and are effective and proportionate.

Management Reporting: Prepare clear and timely management information reporting for the LPPA Board and LPPA SLT as appropriate.

Engagement: Develop and maintain strong relationships with other LPP Group teams that have touchpoints with the administration business and provide appropriate advice on risk and compliance issues as required.

Person Specification

- A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for improvements in quality, efficiency, and presentation.
- At least 3 years’ relevant experience, working in a compliance/risk/governance role.
- Pensions experience is essential. Financial services regulated environment experience preferred but not essential.
- The necessary gravitas and communication skills to deal with all senior stakeholders, including the ability to advise on corporate governance matters and influence and build good working relationships at all levels, both internally and externally.
- Effective written and verbal communication skills and expertise at providing Board reports and governance polices/manuals, including excellent organisational and minuting skills.
- Sound knowledge of regulatory requirements, particularly TPR COP14 relating to Public Sector Pension Schemes, LGPS Regulations, and the implication of these for LPPA, and the wider LPP Group where appropriate.
- ICSA qualified to Associate level or equivalent.
- Ideally possess company secretarial experience including designing and delivering governance frameworks to best practice standards.
- Highly developed analytical skills and the ability to present reasoned and convincing arguments to support and/or challenge a proposal.
- Excellent level of numerical, analytical, ICT and report writing skills to assist in the communication of key messages and to facilitate discussions and decision making.

In return, we offer:

- Circa £45,000 per annum
- 25 days’ holiday (plus bank holidays and additional concessionary days)
- A 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions

We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers.

Other organisations may call this role Governance Manager, Compliance Manager, Company Secretary, Qualified Governance Manager, or Pensions Governance and Compliance Manager.

To apply for the role of Governance & Compliance Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Function
Risk & Compliance
Status
Full Time
Type
Permanent
Hours
37 per week


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Risk & Compliance Officer

Preston

Job Ref
RISK2
Location
Preston
Salary
Up to £30,000 dependant on experience

Risk & Compliance Officer
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

We are currently strengthening our Risk and Compliance Team to ensure LPPA maintains an appropriate audit and risk management framework and culture.

Job Purpose

Reporting to the Head of Risk and Compliance, in this role you will develop, evolve and manage business compliance policies with appropriate quality assurance and compliance monitoring in line with relevant legislation and regulatory requirements. You will ensure the 1st line of defence controls are adequately monitored to minimise operational errors and security information breaches by means of effective processes and procedures.

Key Accountabilities

- Risk management - maintain LPPA risk register, facilitate 'horizon-scanning' and the identification of regulatory risks as part of wider risk management framework within the business
- Record, prioritise and report on such risks as part of an effective process to manage risks within acceptable tolerances
- Ensure that an effective internal control testing programme is in place, highlighting areas of improvement and follow-up action as required
- Maintain and deliver an effective Fraud Control Framework within LPPA
- Compliance - ensure the LPPA policies are maintained and are effective and proportionate
- Assess and interpret regulatory documentation to provide a clear impact assessment of any changes/requirements for LPPA
- Support the maintenance and evolution of the breaches register to include reporting any material incidents
- Prepare clear and timely management information reporting as appropriate
- Develop and maintain strong relationships with other LPP Group teams that have touchpoints with the administration business and provide appropriate advice on risk and compliance issues as required

Person Specification

- A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for improvements in quality, efficiency and presentation
- At least 3 years’ relevant experience, working in a compliance/risk role
- Pensions experience is essential. Experience in a financial services regulated environment is preferred but not essential
- Sound knowledge of regulatory requirements, particularly TPR COP14 relating to Public Sector Pension Schemes, LGPS Regulations, and the implications of these for LPPA, and wider LPP Group where appropriate
- Educated to at least A Level standard with a relevant full professional qualification
- Knowledge of the Local Government Pension Scheme and current developments within
- Highly developed analytical skills and the ability to present reasoned and convincing arguments to support and/or challenge a proposal
- Excellent communication skills, including the ability to influence and build good working relationships at all levels, both internally and externally
- Excellent level of numerical, analytical, ICT, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision making

In return, we offer:

- Up to £30,000 depending on experience
- 25 days’ holiday (plus bank holidays and additional concessionary days)
- A 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions, currently 14.9%

We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential.

Our offices in central Preston are easily accessible by road, rail and public transport, though for the moment we remain a home-working organisation.

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

Other organisations may call this role Risk Officer, Compliance Officer, Governance Officer, Pensions Compliance Officer, Risk and Compliance Co-ordinator, or Financial Services Compliance Officer.

To apply for the role of Risk & Compliance Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Risk & Compliance
Status
Full Time
Type
Permanent
Hours
37 hours


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