Current Vacancies

LPPA - HR (and facilities)

HR Business Partner

Preston

Job Ref
HRBP
Location
Preston
Salary
Circa £45,000 dependant on experience

HR Business Partner
Preston, Lancashire - Hybrid working (Preston/Home)

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. We have an exciting opportunity for an experienced HR professional to join our small but busy HR Team.

Reporting to the HR Director, the role holder will provide broad generalist partnering support and HR advice and guidance across the full range of HR areas (including employee relations, recruitment, talent management, succession, development, onboarding, performance, engagement, project management and ad hoc queries).

Key Responsibilities:

- Partner with the business to identify commercially focused HR solutions and equip managers with tools and knowledge to manage their teams effectively
- Build and manage relationships with stakeholders across the business to enable the provision of effective support across the HR agenda
- Provide trusted strategic and operational HR advice, guidance and coaching support to line managers on a range of employee relations issues encompassing disciplinaries, grievances, appeals, long term sick, performance and capability etc.
- Manage the delivery of agreed HR-related reports and metrics to aid the decision-making process
- Lead the delivery of HR projects; including Employee Engagement, improvements to the HRIS to support the HR strategy and wider business strategy
- Drive, influence and support the cultural and people aspects of organisational change including structures, people processes and business improvement initiatives within LPPA in order to improve business efficiency and people management allowing for flexibility and planned growth
- Improve HR processes and service levels by proactively seeking client feedback whilst identifying interdependences and impact
- Identify short, medium and long term resourcing plans within budget and ensure that campaigns attract the right candidates
- Manage the annual pay award cycle within respective client groups ensuring the appraisal process is fair, aligned to the business strategy and appropriately moderated to drive improved performance
- Embed a performance management culture to drive business improvement and change, ensuring clear objectives are set, measured and fairly assessed
- Line management of the HR Advisor and HR & Payroll Assistant, acting as the point of escalation when necessary

Person Specification

- An experienced HR Generalist/Business Partner who brings sound knowledge and experience across a range of HR activities including employee relations, recruitment and selection, HR policy and process, HR systems and information
- Well-developed communication and interpersonal skills, with the ability to build sound relationships with leaders, managers and staff and be recognised as an expert in the HR function
- A commitment to continually improving the quality of the HR service ensuring great customer experience along with a personal desire to excel
- Up to date knowledge of employment law and solid practical experience in advising on and managing employee relations matters
- Resilient, able to remain calm and professional whilst under pressure
- Organised, structured, well planned, understands what is happening across the business that could have HR implications to remove uncertainties and surprises
- High level of accuracy and attention to detail
- A collaborative and supportive team member
- Fully conversant with Microsoft Office applications and experienced in use of HR Systems and reporting
- CIPD qualified with a desire for continuous learning and increasing professional competence

In Return:

- We offer a 37 hour working week with flexibility in working pattern
- 25 days’ annual leave plus two additional concessionary days plus Bank Holidays
- Access to the Local Government Pension scheme which includes life assurance

So, if you’re seeking your next challenge as a HR Business Partner, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
HR
Status
Full Time
Type
Permanent
Hours
37 per week


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LPPA - IT

ICT Junior Systems Specialist (Pensions)

Preston

Job Ref
IT013
Location
Preston
Salary
£25,000 - £30,000 dependant on expereince

ICT Junior Systems Specialist (pensions)
We have a great internal opportunity for an experienced team member with pensions experience to develop their career with the IT function.

Purpose:
As we implement our new pension administration system Civica UPM, the role holder will be able to develop their systems knowledge including the development and maintenance of workflows and reports. The role will provide an opportunity to shape the way that the UPM system is configured and used within LPPA, to ensure that it meets the requirements of a successful third-party pension administrator, providing ongoing support to the business.

With support from the existing team you will work on;

Development of the workflows with a view to automating and driving efficiency for the pension administration teams. Understanding of LGPS, Fire and Police pension administration.

Development of reports within the UPM system and integration with PowerBI where appropriate. Using SQL reporting skills to interrogate the database to integrate into reports.

Assisting in the configuration of the employer and member websites, ensuring that functionality from current websites is replicated in the new product. Introduce automation of processes where possible and identify areas of improvement.

Training users in the use of the system, creating training material where necessary

Carrying out testing of new releases, including the setup of the test harness for calculations. Ensure that releases are signed off and of an acceptable level for release into Live.


Person Specification

Good knowledge and understanding of IT systems used in pension administration with the ability to adapt to specific systems used within the Authority and to learn new systems thoroughly and quickly.

A thorough understanding of, and wide practical experience in, the application and explanation of LGPS pension and related Regulations and provisions and preferably qualified to an equivalent standard to enable interpretation of business requirements

The ability to analyse and interpret complex regulatory material, maintaining accuracy and paying close attention to detail

The ability to communicate complex information clearly and accurately to a variety of levels of recipients, both orally and in writing including writing explanatory material.

In return:

The salary for this role is between £25,000 and £30,000 dependant on experience.

Please speak with your line manager prior to applying.


Function
IT
Status
Full Time
Type
Permanent
Hours
37 hours


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LPPA - Pension Administration

Pensions Data Assistant- 12 month Fixed Term Contract

Preston

Job Ref
LPPAM09
Location
Preston
Salary
£19,000/year dependent on skills and experience

Pensions Data Assistant - 12-month Fixed Term Contract
Preston, UK
£19,000/year dependent on skills and experience

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits, and retirement options. The emphasis is on delivering high service levels and operating efficiently.

Purpose

To support the improvement of data quality and integrity through the investigation of bulk data anomalies and liaison with employers in respect of the public sector pension schemes administered by LPPA. To assist in the monthly processing and reconciliation of data received from scheme employers. This is a 12 month FTC to cover maternity leave.

Key Accountabilities

- Manage your workload and task lists to ensure deadlines, data quality and performance targets are met
- Maintain member records to ensure all data and data entry is relevant and accurate, including but not restricted to active and deferred member changes
- Interfacing admissions (new starters), personal changes, changes of hours, scheme movements, notification of absence, opt outs, requesting transfers-in
- Investigate data anomalies effectively and promptly to support with the preparation of annual benefit statements and the actuarial valuation of the pension fund
- Liaise with employers as necessary to improve the quality of data
- Respond to member queries promptly both written and oral ensuring that service level targets and deadlines are met in this area
- Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines
- Communicate positively and participate in the sharing of knowledge with colleagues
- Develop an understanding of the current regulations and overriding legislation to improve knowledge
- Support service provision as appropriate undertaking other duties commensurate with the post

Person Specification

- Recent experience in a financial/administrative environment
- Proven ability to work effectively on own initiative as well as being an effective team player, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationship within the team and the service as a whole
- Proven ability to undertake detailed mathematical calculations accurately
- Demonstrable ability to work accurately and to deadlines, including the ability to input data accurately
- Ability to use systems and processes relevant to pension payroll and pension administration
- The ability to communicate effectively at all levels possessing excellent communication skills
- Commitment to providing a good customer service at all times
- Ability to use Microsoft Excel
- Maintain an understanding and actively support LPPA’s equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice

In return:

- The salary for this role is a maximum of £19,000/year dependent on skills and experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- As you would expect from a pension organisation LPPA offers employees access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers.

So, if you’re seeking your next challenge as a Pensions Data Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit.

Other organisations may call this Finance Assistant, Accounts Administrator, Admin Assistant, Office Assistant, Data Support Assistant, Administrator, or Data Assistant.

Function
Pensions Data Team
Status
Full Time
Type
Fixed Term Contract


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Pensions Administrator (12 Months FTC)

Preston

Job Ref
LPPA-PACEx10
Location
Preston
Salary
Dependent on Experience

Pensions Administrator (12 Months FTC)
Preston, UK
Agile and Homeworking available

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices across the UK. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries.

We are currently seeking Pensions Administrators to join our Member Services teams in Preston but Agile and Homeworking can be made available.

Key Accountabilities

- To process and check a range of general pensions casework, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas
- To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas
- To develop an understanding of current pensions regulation and overriding legislation, maintaining up-to-date knowledge
- Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

Person Specification

- Practical working experience in an office administration role. Previous experience in the pension or financial services industry is desirable but not a necessity
- Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process may include numerical assessments
- Demonstrable ability to work accurately and to deadlines
- Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial
- Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
- Strong communication skills with the confidence to work independently when required whilst also being an effective team player

Qualifications

- 5 GCSEs or equivalent including Maths and English at Grade C or above
- A recognised pension administration qualification (or working towards) would be desirable
- Relevant degree would be desirable - in subjects such as Maths or Business Studies

In Return

- The salary will be depending on experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
- Access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- Our offices in central Preston are easily accessible by road, rail and public transport

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.

Reasonable adjustments will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

Function
Retirements
Status
Full Time
Type
Fixed Term Contract
Hours
37 Hours per week


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Pensions Administrator - Helpdesk/Contact Centre

Preston

Job Ref
LPPAHelpdesk
Location
Preston
Salary
£18,500/annum

Pensions Administrator – Helpdesk / Contact Centre
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline driven and responding to queries. If you would be interested in any future Helpdesk roles, please register your interest by sending in an application.

Purpose

As a Pensions Helpdesk Advisor, you will provide the highest standard of customer service to members, employers and 3rd parties. The role is predominantly focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA.

Key Accountabilities

- Sensitively and efficiently when assisting customers, resolve their pension queries and make appropriate referrals, as necessary
- Assisting customers via telephone to resolve all queries
- Delivering a flexible and responsive service in line with the needs of the business
- Taking ownership of individual enquiries and customer requests
- Able to work independently without close supervision
- Ability to meet agreed quality and performance targets

Person Specification

To be considered as a Pensions Helpdesk Advisor, you will need:

- Experience in working in a contact centre environment
- Experience in telephone and/or email communication with customers
- Experience of working to and achieving challenging targets with excellent customer service skills
- Excellent verbal and listening communication skills
- Good interpersonal skills and able to show empathy
- Competency in using multiple ICT systems including email

You must be prepared to work flexibly to provide cover for call centre hours of 08.00 to 18.00 Monday to Friday (excluding Bank Holidays). We will consider applications from candidates who have a preference to work on a part-time basis.

You will be required to undertake intensive training during an extensive induction programme. No previous pension knowledge is required.

In return

- The salary for this role is circa £18,500/year
- We offer 25 days’ holiday, plus Bank Holidays and additional concessionary days
- We operate on a 37-hour working week, with flexibility in working pattern dependent on the role
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money
- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers.

So, if you’re seeking your next challenge as a Pensions Administrator, please apply via the button shown.

Other organisations may call this role Contact Centre Agent, Customer Service Assistant, Pensions Officer, Pensions Administration Officer, or Administrator - Pensions

Function
Pensions Helpdesk
Status
Full Time
Type
Permanent
Hours
37 Hours


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Pensions Administration Team Leader

Preston

Job Ref
LPPA-PF0821
Location
Preston
Salary
Between £30,000-£32,000

Pensions Administration Team Leader
Preston, Lancashire

About Us

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries. We are currently seeking a Team Leader to join our team in Preston. This role will be home based for the moment and Agile in the future with some expectation of travel to the office in Preston.
Purpose

As a Pensions Administration Team Leader, you will support the Pensions Operations Manager. You will lead a team of Pensions Administrators, providing a pension scheme administration service in respect of the pension schemes administered by LPPA, including supporting the learning and development needs of the team.

Key Accountabilities

- Ensure all correspondence received by members is accurate and of a high standard
- Develop a high-performing team, ensuring knowledge is shared and team members are up-skilled as necessary
- Ensure SLAs are met, and where possible, exceeded
- Take ownerships for process improvements with the aim of streamlining and standardising how work is performed
- Collaborate across teams to support colleagues with resource and assistance to ensure the wider operation is successful
- Liaise with members and external organisations (such as employers) to ensure great service is delivered and relationships are maintained
- Undertake key projects from time to time as appropriate and in line with the provision of a pension administration service

Person Specification

- Significant experience in a supervisory administration role is essential
- Pensions or financial services experience is preferred, although other industry experience will be considered
- Experience of performance management with the ability to interpret statistics and results to drive improvement
- Proven ability to work effectively on own initiative promoting positive behaviour and attitudes
- Demonstrable ability to plan workloads, ensuring deadlines are met
- Capable of acquiring a good working knowledge of legislation, regulation, systems and processes
- Ability to use Excel and Word to a good standard
- Strong communication skills
- Experience handling bereavement cases is desirable but not essential

In Return

- The salary for this role is between £30,000 and £32,000 dependent on experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in a working pattern dependent on the role
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money
- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers

So, if you’re seeking your next challenge as a Pensions Administration Team Leader, please apply via the button shown.

Other organisations may call this role Senior Administrator, Senior Pensions Administrator, Administration Team Leader, Pensions Team Supervisor, or Administration Supervisor.

Function
Retirements
Status
Full Time
Type
Permanent
Hours
37 Hours per week


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LPPA - Risk & Compliance

Technical Adviser (Risk and Compliance)

Preston

Job Ref
TA121
Location
Preston
Salary
£33,000 - £38,000 dependant on experience and qualifications

Pensions Technical Advisor

Job Purpose

Working within the Risk & Compliance function you will provide advice to the Administration business in respect of statutory, regulatory, contractual and legislative requirements relating to the Local Government, Police and Fire pensions administered as part of a small dedicated team of technical experts. This is a great opportunity for someone with knowledge of public sector pensions to bring their experience to our business and develop their technical knowledge further.

Key Responsibilities:

Monitor relevant pension scheme developments, including scheme specific legislation as well as other overriding legislation such as that which governs transfers, pension sharing and taxation; encompassing guidance from the department for Communities and Local Government (CLG) and the Government Actuaries Department (GAD) and including elements of best practice to ensure that all technical guidance is accurate and up to date.

Advise and inform the business and its staff to ensure compliance with current statute, new regulation/legislation, professional technical guidance and best practice in respect of the Scheme's administered within specifically agreed internal timescales.

Provide general and specific support to the business including responding to technical queries, and providing day to day advice to staff on the interpretation and implications of legislation and regulation relating to the schemes administered as well as providing advice on related Compensation and Redundancy Schemes and pensions tax legislation to ensure compliance, accuracy and consistency across the Administration Business, within specifically agreed internal timescales

Assist in the development of internal systems and processes to support the management and organisation of internal and external queries within specifically agreed internal timescales

Provide information and support in respect of legislative change, and the impact of that change, for training purposes in support of the training function to ensure compliance with current statute, new regulation/legislation, professional technical guidance and best practice

Support the testing of Administration systems developments, upgrades, and fixes, and carry out ad hoc checks of systems calculations to ensure accuracy and compliance with regulations and official guidance

Liaise with external professional scheme advisors in respect of technical pension issues and provide representation at external meetings and working groups to maintain LPPA's profile.

What we're looking for:

Significant experience in a technical financial/pensions administration environment with an excellent working knowledge of legislation, regulation, conditions, software, systems and processes relevant to pension payroll and pension administration.

Proven ability to work effectively on own initiative as well as being an effective team member, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationship within the team and the service as a whole.

Demonstrable ability to work accurately and to deadlines in a highly regulated and pressurised environment with the ability to manage multiple complex projects

Ability to use excel at an advanced level, including the ability to use macros and pivot tables.

Good statistical and analytical skills, including good report writing skills

The ability to communicate effectively at all levels, including the ability to communicate and to present complex issues, possessing excellent communication skills.

In return:

25 days holiday (plus 2 concessionary days and bank holidays)
Access to the Local Government Pension Scheme with generous pension benefits
Flexibility in working pattern and a hybrid approach to working with this role able to be majority home based


Function
Risk & Compliance
Status
Full Time
Type
Permanent


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