HR & Recruitment Co-ordinator

Hybrid working with two days in Preston, Lancashire
Salary of £28k – £30k DOE, 37 hours a week

A glance at the role:

We are looking to welcome an HR & Recruitment Co-ordinator to our People & Culture team on a full-time basis.

This role is responsible for delivering operational HR administration and recruitment support business-wide, whilst also assisting HR colleagues with ongoing HR projects and people initiatives that contribute to achieving strategic objectives. Working within a small team, you will be expected to deliver and administer front-line HR services, guiding on policy, procedure, and best practice HR, playing a proactive role in developing the overall employee experience within LPPA.

This is an important role in the People & Culture team, and the job holder will ensure HR systems and processes operate effectively and will maintain the accuracy of data held within our databases and systems. You will support the recruitment of new colleagues across the organisation, from application to onboarding.

You will join a friendly, welcoming, and sociable work culture where there are opportunities for continuous personal and professional development, and you will be supported to reach your full potential.

So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police, and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary of £28k – £30k DOE.
- 25 days’ holiday, plus bank holidays and two additional concessionary days and a half day for your Birthday, with the ability to 'buy and sell' leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free car parking in Preston city centre.

What you will be doing:

- Manage the Careers and HR mailboxes and act as the first point of contact for enquiries and requests for assistance.
- Support the recruitment process by managing the ATS system, pre-screening, setting up interviews, interview feedback, issuing employment contracts, and managing new starter correspondence, etc.
- Provide information and assistance on policies, procedures, legislation, and enterprise agreements.
- Maintain accurate records of personnel-related data in the various HR systems (HR and LMS systems, benefits platform, etc.).
- Utilise the HR system (Cezanne) to carry out HR and recruitment processes during the employee lifecycle, for example, new joiners, leavers, promotions, transfers, etc.
- Utilise the HR system (Cezanne) to manage the onboarding process for new joiners, ensuring all the relevant documentation is completed, organising inductions, and performing background checks using our third-party platform.
- Run the exit interview/questionnaire process, ensuring all voluntary leavers receive a call to understand the reasons behind leaving.
- Become the ‘superuser’ for the HR systems/processes and continuously seek improvements that will enhance the employee and candidate experience.
- Produce regular reports on HR activity and complete ad hoc requests for employee information as and when required.
- Maintain and update HR information and policies on the intranet, including organisation charts.
- Schedule HR meetings, maintain agendas and record actions.
- Liaise with other departments or functions as necessary.
- Assist in other HR project activities as and when required.
- Champion our values and ensure a great candidate and employee experience.
- Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation.

What we need from you:

Essential:

- Proven experience in an HR administrator or similar co-ordinator role.
- Knowledge and understanding of HR processes.
- Experience in recruitment and onboarding.
- An interest in data, systems, and processes.
- Good MS Office skills, particularly Excel.
- Experience with HR systems.
- Strong written communication and interpersonal skills.
- The ability to handle confidential data.
- Good organisational and time management skills.
- A confident communicator who builds positive relationships with strong customer service skills.
- Proactive and flexible approach.

Desirable (but not essential as training will be given):

- CIPD qualification or studying towards.
- Experience with Cezanne HR system and modules.
- Experience with Applicant Tracking Software.
- Experience with Learning Management Systems.

LGPS Pensions Experienced Customer Service - Contact Centre Advisor
Hybrid Working with 2 days in Preston or Fully Remote if over 50 miles commute to Preston
Excellent benefits & Salary DOE

• Do you have first class customer service skills?
• Want a role with no weekends or Bank Holidays?
• Work for a company that offers career progression?
• Incentives and recognition that rewards excellent member experience?
• Full time roles – Competitive Salary working 37 hours per week – currently an early finish every Friday.
• 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
If so, we want to talk to you ……….

A glance at the role:

We have the opportunity for LGPS experienced Customer Service Advisors to come and join us working on our Pensions Contact Centre. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls and emails into our Contact Centre.
The role is focused on answering pensions queries via telephone and email in respect of the public sector pension schemes administered by LPPA within SLA’s and to exacting standards, in a fast-paced busy environment.
You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

• Competitive salary - 37 hours per week
• 25 days’ holiday, plus bank holidays. 2 concessionary days and half day for your birthday, with the ability to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston Town Centre
• Employee recognition awards from your Peers to win Perk box Prizes
- Incentives for excellent member experience, ranging from spot prizes to team nights out!
-Lots of Ad Hoc prizes
• Access to Health or Dental plan

What you’ll be doing:

• To answer all calls and emails within a pre-set time frame
• To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.
• To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.
• Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
• Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
• To support the service provision as appropriate undertaking other duties commensurate.
• Sensitively and efficiently assist customers by resolving pension telephone/email queries and making appropriate referrals, as necessary.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.

What we need from you:
• Practical working experience in an LGPS Pensions administration role or Contact Centre, ideally a minimum of 12 months experience.
• UPM experience would be beneficial.
• Good capability using the Microsoft Office packages (e.g. Word and Excel)
• Strong communication skills with the confidence to work independently when required whilst also being an effective team player
• Recent experience of contact centre is preferable, especially in a high inbound call volume organisation.
• Experience of working to and consistently achieving challenging targets.
• Ability to maintain First Class customer service skills, whilst working with stretch targets.
• Able to take on board and demonstrate intricate knowledge on all LPGS Pensions
• Excellent oral and written (grammar) communication skills.
• A self-starter.
• Great interpersonal skills and empathetic listening skills.
• Strong problem-solving skills.
• Very Resilient and customer centric at all times.
• Ability to remain calm and patient at all times.
• Team Player.
• A great sense of humour.
• You must be prepared to work flexibly to provide cover for Contact Centre hours between 8.30am & 5pm Monday – Friday

Essential:
• LGPS Pensions experience


Qualifications

• 5 GCSEs or equivalent including Math’s and English at Grade C or above
• A recognised pension administration qualification (or working towards) would be desirable

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking.

Operational Technical Lead – LGPS Pensions (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Competitive Salary & benefits DOE 37 hours a week


A glance at the role:

An exciting opportunity has arisen for an LGPS Technical expert to join our growing Member Services Team to ensure operations comply with technical regulatory requirements.
The role combines technical knowledge of LGPS pensions, general pensions legislation, and pensions taxation, to lead on all technical matters within the operational function.
You will be responsible for dealing with operational tax matters, such as Annual Allowance, Scheme Pays, and AFT / Event reporting queries. You may also need to undertake technical system testing, and deal with ad-hoc technical queries.
You will report into the Senior Operations Manager (Specialist Services) and will work closely within our Technical team to ensure LPPA meets all regulatory requirements.
This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!


A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £ DOE
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:

• To lead on operational technical matters
• Ensure Annual Allowance calculations are undertaken in a timely and accurate manner
• Ensure statutory deadlines are met e.g. ABS, Pension Saving Statements, AFT etc.
• Deal with member queries following receipt of PSS
• Test and sign-off calculation changes to operational systems
• Deal with 1st line technical queries on an ad-hoc basis
• Ensure Scheme Pays elections are processed efficiently
• Provide technical feedback to operational staff
• Ensure the business is prepared for regulatory change
• Provide technical support in client meetings where required
• Implement regulatory and/or process changes as directed by the Technical / Risk & Compliance Team
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation


What we need from you:

• Highly experienced in LGPS Pensions - preferably at least 5-10 years of LGPS experience
• In-depth knowledge of LGPS regulations
• Detailed understanding of pensions taxation
• Ability to construe complex technical documents.
• Knowledge of overarching pensions legislation
• Experience of complex calculations and calculation testing
• Ability to manage multiple tranches of activity simultaneously.

Nice to have:

• Knowledge of the UPM system

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above
• A recognised pension administration qualification would be desirable

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking