Principal Pensions Administrator (hybrid/remote working options)

Hybrid Working with 2 days in Preston, Lancashire or Remote if qualify
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary circa £33 – 40k DOE 37 hours a week

A glance at the role:

We are currently seeking Principal Pensions Administrators to join our Retirements team on a full-time, permanent basis.
As a Principal Pensions Administrator, you will provide technical pension data support.
Specifically, you will ensure that complex cases are completed accurately and with minimal issues arising by confirming that all pension calculations are correct.
Supporting the improvement of our service, you will share your technical and process knowledge with the team and maximise the use of new technologies to improve the accuracy of pensions calculations.

Additionally, you will proactively identify opportunities to minimise data breaches, errors and overall complaints.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

- £33 – 40k dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre


What you will be doing:

• Support the Pensions Operation Manager to improve service quality and business efficiency
• Deliver an ongoing improvement in quality through technical pensions support to the team and ensure technical and process knowledge is shared across the team members.
• Process or check complex cases where required, ensuring the accuracy of pension calculations produced and general quality of work is too a high standard with minimal issues arising through quality and checking processes.
• Be pro-active in identifying and embedding ways for reduction in number of complaints, data breaches and errors.
• Provide ad-hoc support for business projects and audits
• Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency and accuracy of calculations.
• Support with staff development where required
• Deputise for Team Leader / Operations Managers in their absence
• Act as a role model for other staff
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation

What we need from you:

To be considered as a Principal Pensions Administrator you will need:

- Extensive knowledge and experience in administering Local Government Pensions Schemes or Fire or Police schemes - ideally at least 5 years’ experience
- In-depth technical LGPS pensions knowledge
- Problem solving skills
- Highly accurate working standards
- Highly efficient working methodologies
- To be a consistent high performer


Desirable:
• Good knowledge of the UPM system
• Pensions Qualifications (PMI or equivalent)
• Training experience
• Minimum of five years' experience in Local government pensions schemes, fire or police

Contact Centre Advisor – Pensions Customer Service
Hybrid Working with 2 days in Preston, Lancashire

• Do you have first class customer service skills?
• Want a role with no weekends, late nights, or Bank Holidays?
• Work for a company that offers career progressions.
• Incentives and recognition that rewards excellent member experience?
• Full time roles - Salary £24,000 working 37 hours per week – currently an early finish every Friday.
• 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
Available to come and join us on 29th September?
If so, we want to talk to you ……….

Please Note Your first 3 weeks will be fully office based so we can support you through induction and a full training plan.

A glance at the role:

We have the opportunity for Customer Service Advisors to come and join us working on our Pensions Contact Centre, starting on 29th September 2025. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls into our Contact Centre.
The role is focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA within SLA’s and to exacting standards, in a fast-paced busy environment.
You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.



A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary: £24,000
- 37 hours per week
• 25 days’ holiday, plus bank holidays. 2 concessionary days and half day for your birthday, with the ability to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston Town Centre
• Employee recognition awards from your Peers to win Perk box Prizes
- Incentives for excellent member experience, ranging from spot prizes to team nights out!
-Lots of Ad Hoc prizes
• Access to Health or Dental plan

What you’ll be doing:

• To answer all calls within a pre-set time frame
• To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.
• To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.
• Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
• Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
• To support the service provision as appropriate undertaking other duties commensurate
• Sensitively and efficiently assist customers by resolving pension telephone queries and making appropriate referrals, as necessary.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.

What we need from you:

• Recent experience of contact centre is essential, especially in a high inbound call volume organisation.
• Experience of working to and consistently achieving challenging targets.
• Ability to maintain First Class customer service skills, whilst working with stretch targets.
• Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
• Excellent oral and written (grammar) communication skills.
• A self-starter.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
• Strong problem-solving skills.
• Very Resilient and customer centric at all times.
• Ability to remain calm and patient at all times
• Team Player.
• Fast Learner and take ownership for gaining knowledge and understanding.
• A great sense of humour.
• You must be prepared to work flexibly to provide cover for call centre hours between 8.30am & 5pm Monday – Friday

Desirable:
• Pensions or Financial services experience


Qualifications

• 5 GCSEs or equivalent including Math’s and English at Grade C or above

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking.