Business Analyst, 12-month Fixed Term Contract

Salary: £40,000 – £45,000, dependent on experience
Hours: Full time, 37 hours per week
Location: Hybrid working, with 2 days per week in Preston, Lancashire
Remote-working contracts can be considered for candidates living 50+ miles from our Preston office, but some travel to Preston will be required.

A glance at the role:
We’re looking for an experienced Business Analyst to join our Change Team on a 12-month fixed term contract and play a key role in helping LPPA deliver meaningful technological change, process improvement and better outcomes for the employers and members we support.
This is a great opportunity to use your analytical mindset, stakeholder engagement skills and process improvement experience to understand how our services work today, identify where we can do things better, and help translate business needs into practical, well-designed solutions.
Acting as a key link between the business and technology teams, you’ll help capture requirements, challenge existing processes, support solution design and contribute to changes that improve efficiency, reduce risk and support LPPA’s strategic objectives.
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 738,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Salary of £40,000 – £45,000, dependent on experience.
• 25 days’ holiday, plus bank holidays, 2 additional concessionary days and 1 day for your birthday, with the ability to buy and sell leave.
• Access to an excellent pension scheme, the Local Government Pension Scheme, with generous employer contributions.
• Access to a health or dental plan.
• Access to our enhanced Employee Assistance Programme, for when you might need some extra support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke reward discount scheme, Your Perk Site.
• Opportunities to attend wellbeing webinars and social events.
• Daily free fruit and snacks available in our office.
• Free car parking in Preston city centre.




What you’ll be doing:
In this role, you’ll help shape and support change across LPPA by:

• Working with stakeholders to understand business needs, gather requirements and translate them into clear, practical specifications.
• Reviewing existing processes, systems and ways of working to identify opportunities for improvement, efficiency and risk reduction.
• Creating high-quality documentation, including requirements, process maps, specifications, reports and supporting artefacts.
• Acting as a bridge between business teams and technology colleagues to support solution design, development, testing and implementation.
• Supporting system changes, upgrades and enhancements, helping to minimise disruption and ensure changes land well.
• Providing clear updates on progress, risks, issues, dependencies and deliverables.
• Supporting governance, change control and benefits tracking so improvements are well managed and measurable.
• Using tools such as Microsoft Office, Visio and collaboration platforms to produce clear, professional outputs.

What we need from you:
We’re looking for someone who brings:

• Proven experience in a Business Analyst role, ideally supporting change, transformation, technology or operational improvement activity.
• Strong requirements gathering, process mapping and documentation skills.
• The ability to analyse information, spot patterns, challenge constructively and turn complex needs into clear recommendations.
• Confidence working with stakeholders at different levels, including facilitating discussions, workshops and approvals.
• Strong written and verbal communication skills, with the ability to explain complex information clearly.
• Good organisational skills, with the ability to manage competing priorities and deadlines.
• Strong Microsoft Office skills, particularly Word, Excel and PowerPoint.
• Practical experience using Microsoft Visio, which is essential for this role.

Nice to have
It would be great if you also have experience in any of the following areas, but we’d still love to hear from you if your background is a little different:

• Pension administration or financial services.
• Large-scale data migration projects.
• Public sector or highly regulated environments.

Why join us?
You’ll be joining an organisation with a clear purpose, supporting services that matter to hundreds of employers and hundreds of thousands of pension scheme members. You’ll have the opportunity to make a visible contribution over a 12-month period, working with colleagues across the business to improve processes, support change and help deliver better outcomes.

PMO Governance Analyst (Hybrid or Remote with some travel to Preston)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
£30k – 40k DOE 37 hours a week


A glance at the role:

We're looking for a talented PMO Governance Analyst to join our Change Team and help drive effective governance, smarter decision-making and successful project delivery.
Working at Portfolio Level, in this role, you will support the governance and assurance of Change, to ensure the right projects are being prioritised, and then executed following a Change Delivery Framework. Working closely with project teams, and other stakeholders you will provide insights through data analysis, support effective reporting and support identifying risks and themes at Portfolio Level as well as opportunities to improve delivery.
As a highly organised and analytical PMO Governance analyst you will play a key role in ensuring our projects and small change are delivered in a consistent way and deliver real value.

This is a fantastic opportunity to join our fast paced, collaborative and member focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 738,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

• Competitive salary £30k – 40k DOE
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:

Change Governance
• Co-ordinate the completion & review of Change Impact Assessments ready for the Change Forum
• Support preparation for Change Governance Forums (agenda’s packs, minutes)
• Track actions and follow up with Stakeholders
• Monitor and maintain the Change Team central inbox
Change Assurance
• Maintain templates and documentation
• Check project data for quality and completeness (with guidance)
• Ensure Small Changes have documented test execution in the agreed format.
• Review risks & issues, looking for themes across projects that should be addressed at Portfolio Level. Identify dependencies or constraints across projects and small change
Insights, Reporting & Communications
• Analyse project data and help turn it into clear, actionable insights
• Produce standard reports and dashboards
• Highlight issues or inconsistencies in data
• Support the Project teams to issue communications in a consistent format to Stakeholders about projects at key points in the delivery lifecycle.
• Produce regular updates about the Small Change backlog and delivery
System Administration
• Responsible for the administration and continuous improvement of PMO systems and processes, (Change team SharePoint sites & Intranet page, Change DevOps Boards, and a new Portfolio Management tool)



What we need from you:

• Able to manage own workload effectively to deliver outputs on time and juggle priorities.
• A willingness to learn and adapt
• Comfortable working with data (excel-level expected)
• Good attention to detail, able to write clear communications and reports (in Word, Excel or PowerPoint)
• An affinity and aptitude for Tech
• Exhibit behaviours in line with LPPA’s values; a proactive, self-motivated team player who can work independently with minimal supervision.


Nice to have:

• Exposure to project environments, or an interest in Project delivery and how portfolios of work are managed
• Exposure to Power BI, SharePoint, Azure DevOps.
• Experience of working with Portfolio and Project management software
• Continuous improvement mindset; we listen, we identify friction points, we work out how to fix them and sort it.
• A life-long learner; you are keen to learn and will take ownership of your own development; whether its learning about Portfolio Management or improving your knowledge of systems and be open to coaching and mentoring to improve performance.
• Willingness to ask questions and build confidence in engaging with Stakeholders


Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Insights Analyst

Salary: £36,000 – £40,000, dependent on experience
Hours: Full time, 37 hours per week
Location: Hybrid working, with 2 days per week in Preston, Lancashire
Remote-working contracts may be considered for candidates living 50+ miles from our Preston office.

A glance at the role:
As our Planning & Insights team continues to grow, we have a brand-new opportunity for an Insights Analyst to join us.
In this role, you’ll help turn data into meaningful stories, practical recommendations and smarter decisions. You’ll deliver high-quality analysis, reporting and MI to support operational performance, resource planning and strategic decision-making across the business.
You’ll use descriptive and diagnostic analysis to understand trends, identify root causes and bring insight to life in a way that helps teams make informed decisions. If you enjoy spotting patterns, asking the right questions and turning data into action, this could be a brilliant next step.
You’ll also be joining a friendly, welcoming and sociable work culture, with plenty of opportunities for continuous personal and professional development. We’ll support you to reach your full potential.
So, if you’ve been looking for an opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you.
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 738,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Salary of £36,000 – £40,000, dependent on experience.
• 25 days’ holiday, plus bank holidays, 2 additional concessionary days and 1 day for your birthday, with the ability to buy and sell leave.
• Access to an excellent pension scheme, the Local Government Pension Scheme, with generous employer contributions.
• Access to a health or dental plan.
• Access to our enhanced Employee Assistance Programme, for when you might need some extra support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke reward discount scheme, Your Perk Site.
• Opportunities to attend wellbeing webinars and social events.
• Daily free fruit and snacks available in our office.
• Free car parking in Preston city centre.




What you’ll be doing:
As an Insights Analyst, you’ll play a key role in helping us understand performance, identify opportunities for improvement and support evidence-based decision-making.
You’ll be responsible for:
• Developing and maintaining dashboards, reports, MI packs and standard operating procedures.
• Carrying out routine and ad-hoc analysis, including customer behaviour, root cause, driver and process analysis.
• Supporting forecasting, performance tracking and variance analysis.
• Transforming raw data into meaningful insight, with clear recommendations and consideration of risk and reward.
• Contributing to data quality, governance and the consistent use of analytical standards.
• Supporting opportunities to automate reporting and improve existing processes.
• Working with Planning, Operations and other cross-functional teams to understand business questions and provide useful insight


What we need from you:
We’re looking for someone with experience in analytics, reporting or business intelligence, ideally within an operational or service-led environment.
You’ll be confident working with data, building dashboards or MI packs, and using tools such as SQL and Power BI to create insight that helps others make better decisions
You’ll also bring:
• Experience in analytics, reporting or business intelligence, ideally with 3 to 5 years’ relevant experience.
• Hands-on experience building dashboards, MI packs and maintaining reporting processes.
• Working knowledge of SQL and BI tools, such as Power BI.
• Strong numerical and analytical skills, with the ability to carry out descriptive and diagnostic analysis.
• The ability to interpret data, spot patterns and communicate meaningful insight.
• Curiosity and lateral thinking, with the ability to explore different explanations and approach problems creatively.
• Confidence working with incomplete or evolving information, and the ability to operate effectively in ambiguity.
• A creative and open mindset, with a willingness to try new analytical approaches and tools.
• Strong communication skills, with the ability to simplify complexity for non-technical audiences.
• A collaborative approach, with the ability to work effectively with Planning, Operations and other cross-functional teams.
• Strong organisational skills, with the ability to manage multiple tasks and deadlines.
• A commitment to our values: doing the right thing, forward thinking, working together and striving for excellence.
Nice to have
It would also be helpful if you have:
• Experience with contact centre platforms, such as Avaya, Verint or NICE.
• Exposure to Python or R, with an interest in developing your technical capability further.
• Experience with automation tools or optimisation approaches.
• Relevant analytics, BI or data qualifications.
• An understanding of forecasting, variance analysis or resource planning disciplines


Our values

At LPPA, how we work matters just as much as what we deliver. We’re committed to a member-first approach, underpinned by data, insight and strong governance. This role plays a key part in delivering decisions that support sustainable growth and service excellence.

We look for people who demonstrate our values:

• Doing the right thing
• Forward thinking
• Working together
• Commitment to excellence

If you’re passionate about using data to solve problems, improve performance and support better decisions, we’d love to hear from you.