Test Lead – Pensions (Hybrid or Remote with regular travel to Preston)
Salary circa £65K DOE



A glance at the role:

A brand-new opportunity for an experienced Test Lead to join our growing Change Team to work alongside a passionate team of change professionals to help successfully deliver our Change Portfolio through a period of significant business transformation and Continuous Improvement.

As a senior member of the Change Team, you will be the primary architect and guardian of test quality. This role requires you to be both a strategic visionary—designing the roadmap—and a tactical leader, supporting project delivery.
You will set the strategic testing direction required to deliver first-class member services, while remaining close to project activity to unblock delivery. You are responsible for the full testing lifecycle, ensuring all products, applications and systems function correctly prior to release.
This role requires a strategic thinker who can work collaboratively and build strong internal working relationships.
You will be expected to champion exceptional testing practices across LPPA, demonstrating best-in-class behaviours to achieve the desired results and acting in line with LPPA’s values.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary circa £65K DOE
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:

Test Strategy & Governance:
• Strategy And Planning: Establish the overall test strategy, including the methodology (Agile, Waterfall, or DevOps), test deliverables and tools, for the Change Roadmap.
• Shift-Left Advocacy: Act as an enabler rather than a gatekeeper by embedding testing principles early in the development lifecycle.
• Quality Metrics: Define and track test KPIs such as defect density, test coverage and pass/fail rates to provide a clear picture of release readiness.
• Testing Governance: Hold accountability for testing standards across the business.
• Team Velocity: Maintain a testing pace that supports the Change Roadmap.
• Automation: Define the automation strategy and create the roadmap to deliver this long-term goal.

Technical Lead & Hands-On Execution:
• Tactical Planning: Create and agree detailed test plans, estimates and scenarios for all test deliverables for assigned projects.
• Risk Management: Identify potential project risks early (e.g., environment delays, complex integrations, known defects) and create mitigation strategies.
• Expert Support: Lead by example by performing complex testing tasks and stepping in to assist the team during critical periods.
• Environment And Data Management: Validate the configuration of testing environments, ensuring software and data versions are ready for execution.
As part of test preparation, clearly define data needs.
• Defect Control: Implement a structured approach to defect management, leading daily triage meetings with the wider project team to prioritise issues and agree resolutions and timescales.
• Root Cause Analysis: Work closely with the systems team and external partners to understand why defects recur and suggest improvements.
• Test Reporting: Create daily/weekly test execution reports showing progress against plan for all test deliverables, pass/fail rates and outstanding risks.

Team Management & Development:
• Leadership: Manage, mentor, and resource-plan for a growing team of test analysts.
• Task Allocation: Assign team members to projects and tasks, based on their technical strengths, business knowledge, development needs and availability.
• Coaching: Facilitate daily syncs to identify blockers and conduct peer reviews of test cases to ensure technical accuracy.

Relationship & Stakeholder Management:
• Project Delivery Team: Maintain a collaborative partnership focused on shared quality ownership, promoting early test involvement, feedback loops and shared goals to ensure test plans and deliverables align with project plans and objectives.
• Governance And Change: Ensure that test governance aligns with the wider Change Governance model.
Build proactive relationships with Business Analysts for requirements validation, ensuring high-quality requirements capture.
• Systems Team: Maintain day-to-day collaboration with the systems team to monitor upcoming changes and release timelines.
Stay close to the ongoing release plan, flagging any potential constraints to change plans.
• Business Teams: Manage and co-ordinate UAT, including up-front planning of resources.
• External Partners: Manage relationships with external partners to ensure third-party deliverables meet the organisation’s robust quality standards.



What we need from you:

• Technical Proficiency: Expert knowledge of DevOps, SQL for data validation, and API testing
• Automation Fluency: Experience building or maintaining automation frameworks to increase efficiency.
• Analytical Ability: Skilled at reading code and complex data to produce actionable reports.
• Communication: Ability to summarise complex problems and resolutions accurately for teams outside of the Test Team.
• Time Management: Drive testing efficiency to minimise change fatigue.
• Behaviours: Exhibit behaviours in line with LPPA’s values; a proactive, self-motivated team player who can work independently with minimal supervision.
• Experience: At least 3 years in a QA/Test leadership or senior coordinator capacity.



Nice to have:

• Previous experience in pension administration (specifically with UPM software) or the public sector.
• Strong experience using Azure DevOps for test management, defect tracking, and CI/CD pipeline integration
• Previous knowledge of website/digital testing
• Certifications: ISTQB Advanced Level (Test Manager) or ISTQB Foundation/Agile Tester Extension.

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Project Manager - Pensions
(Hybrid or Remote with regular travel to Preston)
Salary circa £50k – £55k DOE

A glance at the role:

An exciting time for an experienced Project Manager to join our growing Change Team and work alongside a passionate team of change professionals to help successfully deliver our Change Portfolio through a period of significant business transformation and continuous improvement.

Reporting to our Head of Delivery, this is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. The successful candidate will lead on managing multiple key projects and will be responsible for all aspects of project delivery, effective communication with key internal and external stakeholders, project resources, and managing the project budget.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary £50 – 55k DOE.
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.

What you’ll be doing:

- Support the pensions administration change programme by producing clear business and system requirements, process maps, testing, training, and implementation plans.
- Identify, manage, and deliver process design changes by conducting business and systems process analysis and design, focusing on quality improvement and operational efficiency.
- Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; training to ensure maximum value is realised, recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes, and new responsibilities.
- Be the interface between the business and IT, translating business requirements into functional specifications. Collaborate closely with developers to implement the requirements, and work with IT and the business to ensure testing of solutions is robust and thorough prior to all system change releases.
- Proactively identify system improvement opportunities.
- Understand and negotiate the needs and expectations of multiple stakeholders.
- Collaborate with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating solutions; managing resources; driving the resolution of issues; and holding self and team accountable for results.
- Prepare clear and timely management information reporting to relevant stakeholders as appropriate.
- Develop project plans, including agreeing the project scope and timescales with key stakeholders, and maintain all project documentation.
- Actively lead the project team and manage activities end-to-end during the project life cycle to ensure delivery of project commitments within budget.
- Work in partnership and develop relationships with all stakeholders in each project, including our clients, suppliers and colleagues involved in the project.
- Take ownership of projects and communicate individual accountability to all project stakeholders.
- Provide regular and high-quality progress reports to key stakeholders.
- Proactively identify risks and issues, developing strategies to mitigate risks and resolve issues related to the project, escalating where appropriate.
- Make decisions and adapt plans to changes that occur during the project lifecycle.

What we need from you:

- A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for system improvements in quality, efficiency, and presentation.
- Proven project management experience and project management qualifications, with proven ability to successfully deliver multiple projects in a fast-paced environment, on time, on schedule, and within budget.
- Must have experience in and the ability to engage with stakeholders at all levels to understand and document requirements.
- The ability to problem-solve and be confident to present reasoned and convincing arguments to support and/or challenge a proposal.
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
- Experience leading, motivating and managing project teams, including internal and external resources, while holding the team accountable for performance and deliverables.
- Excellent level of numerical, analytical, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision-making.
- Proficiency in MS Office (MS Word, Excel, PowerPoint, Project, Visio & Dev Ops).
- The ability to handle multiple demands in a fast-paced environment.
- Competent with various project management methodologies.
- Ability to demonstrate a structured project approach.
- Experience in monitoring budgets, project scope, and change control.
- An understanding of developing and implementing communications plans.
- Proven delivery of large strategic projects, on time, on schedule and to budget, sometimes multiple projects simultaneously.
- Ideally, a minimum of five years’ project management experience.
- Experience of managing customer relationships and resolving project risks and issues.

Nice to have:

- Knowledge of working in the public sector is preferred but not essential.
- A background in pensions or related financial services is preferred but not essential.

Working with and upholding our values:

- Working together.
- Committed to excellence.
- Doing the right thing.
- Forward thinking.

Member Communications Specialist – Hybrid 2 days per week in Preston
Salary £32k-£37k DOE

A glance at the role

We’re looking for a creative, member-focused Communications Specialist to join our Marketing & Communications team. In this role, you’ll turn complex pension information into clear, engaging, easy to understand content by delivering high-impact, engaging communications across 19 police, firefighter and local government pension schemes. You’ll guide members through every stage of their pension journey – from joining the scheme and understanding their options to preparing them for retirement and taking their pension.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary DOE.
- 25 days’ holiday, plus bank holidays,2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to a Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.

What you’ll be doing

- Deliver multi-channel communications (online and offline) that improve member understanding and experience.
- Lead annual regulatory communications and seasonal campaigns.
- Create newsletters, blogs, news stories and member letters.
- Produce storyboards and scripts for member video content.
- Support onboarding communications for new clients.
- Improve website and portal content using WordPress and PensionPoint.
- Use insights, surveys and feedback to improve the member experience.
- Produce reports and recommendations for internal stakeholders.
- Work closely with Contact Centre, Member Services, Technical, Compliance and Finance teams.

About You

- Experienced communications professional, ideally with B2C experience.
- Excellent writing, editing and proofreading skills.
- Strong attention to detail and confident creating content across different media.
- Able to manage priorities, deadlines and multiple projects.
- Creative thinker, open to new ideas and emerging technologies.
- Comfortable analysing survey data and presenting insights.
- Strong relationship-building and stakeholder skills.
- Proficient with MS Office and working within brand guidelines.
- Experience in pensions or financial services is desirable but not essential.

Our Values

- Doing the right thing
- Forward thinking
- Working together
- Committed to excellence

Experienced Pensions Administrator – Police & Fire Team (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary circa £28K – £32k DOE 37 hours a week

A glance at the role:
We have the opportunity for an Experienced Police or Fire Pensions Administrator to join us on a full time, permanent basis. You will have a strong background in Police or Fire Schemes
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- £28,000 – £32,000 dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre



What you’ll be doing:
1. Casework Delivery & Ownership
• Process a range of Police & Fire pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards.
• Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines.
• Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.

2. Member & Employer Experience
• Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity.
• Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly.
• Deliver a consistently positive, professional and member centric service experience.

3. Quality, Assurance & Compliance
• Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities.
• Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data.
• Support quality assurance processes, including peer review, feedback activity and corrective action where required.

4. Operational Effectiveness
• Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment.
• Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery.
• Maintain accurate records and system data to support audit, reporting and service oversight.

5. Collaboration & Continuous Improvement
• Work collaboratively with colleagues, and wider stakeholders to resolve queries and share technical knowledge.
• Contribute to service improvement activity by identifying theme trends, risks or process improvements.
• Actively engage in learning and development to maintain and enhance technical and service capability.



What we need from you:
• Proven experience in Police or Fire pensions administration, with the ability to manage complex casework independently.
• Strong numerical and analytical skills with high attention to detail and accuracy.
• Ability to work to deadlines while maintaining service quality and compliance.
• Excellent written and verbal communication skills, with a strong customer service focus.
• Ability to take ownership, problem solve effectively and escalate appropriately.
• Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).

Nice to have:

• Experience working in a high volume, SLA driven Member Services environment.
• Working towards or holding a recognised pensions qualification.


Qualifications
• 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:
• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

LGPS Experienced Pensions Administrator – Transfers & Aggregations Team (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £28K – £32k DOE 37 hours a week

A glance at the role:
We have the opportunity for an Experienced LGPS Pensions Administrator to join us on a full time, permanent basis. You will have a strong background in LGPS – ideally in Transfers.
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- £28,000 – £32,000 dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre



What you’ll be doing:
1. Casework Delivery & Ownership
• Process a range of LGPS pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards.
• Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines.
• Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.

2. Member & Employer Experience
• Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity.
• Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly.
• Deliver a consistently positive, professional and member centric service experience.

3. Quality, Assurance & Compliance
• Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities.
• Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data.
• Support quality assurance processes, including peer review, feedback activity and corrective action where required.

4. Operational Effectiveness
• Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment.
• Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery.
• Maintain accurate records and system data to support audit, reporting and service oversight.

5. Collaboration & Continuous Improvement
• Work collaboratively with colleagues, and wider stakeholders to resolve queries and share technical knowledge.
• Contribute to service improvement activity by identifying theme trends, risks or process improvements.
• Actively engage in learning and development to maintain and enhance technical and service capability.



What we need from you:
• Proven experience in LGPS pensions administration, with the ability to manage complex casework independently.
• Strong numerical and analytical skills with high attention to detail and accuracy.
• Ability to work to deadlines while maintaining service quality and compliance.
• Excellent written and verbal communication skills, with a strong customer service focus.
• Ability to take ownership, problem solve effectively and escalate appropriately.
• Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).

Nice to have:

• Experience working in a high volume, SLA driven Member Services environment.
• Working towards or holding a recognised pensions qualification.


Qualifications
• 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:
• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Principal Pensions Administrator – Police/ Fire Specialist
(hybrid/remote working options)

Hybrid Working with 2 days in Preston, Lancashire or Remote if you qualify
Fully Home working contracts are available for candidates living 50+ miles from our offices in Preston.
Salary circa £33,000 – £43,000 DOE 37 hours a week

A glance at the role:

We are currently seeking a Principal Pensions Administrator to join our Member Services department on a full-time, permanent basis.
As a Principal Pensions Administrator, you will provide technical pensions support across our Police & Fire team, whilst providing hands on experience on the administration processing.

You will support in ensuring client SLAs are delivered through focusing on operational excellence, high levels of accuracy and delivering an excellent member experience.

Playing a key part the development of administration staff within the teams, you will also lead on supporting any project work or audit activity.

Ensuring that complex cases are completed accurately and with minimal issues arising by confirming that all pension calculations are correct.
Supporting the improvement of our service, you will share your technical and process knowledge with the team and maximise the use of new technologies to improve the accuracy of pensions calculations.

Additionally, you will proactively identify opportunities to minimise data breaches, errors and overall complaints.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

- £33k – 43k dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre


What you will be doing:

• Support the Member Services Lead to improve service quality and business efficiency
• Deliver an ongoing improvement in quality through technical pensions support to the team and ensure technical and process knowledge is shared across the team members.
• Process or check complex cases where required, ensuring the accuracy of pension calculations produced and general quality of work is too a high standard with minimal issues arising through quality and checking processes.
• Be pro-active in identifying and embedding ways for reduction in number of complaints, data breaches and errors.
• Provide ad-hoc support for business projects and audits
• Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency and accuracy of calculations.
• Support with staff development where required
• Deputise for Team Leaders / Member Services Lead in their absence
• Act as a role model for other staff
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation

What we need from you:

To be considered as a Principal Pensions Administrator you will need:

- Extensive knowledge and experience in administering Police or Fire schemes - ideally at least 5 years’ experience
- In-depth technical pensions knowledge
- Problem solving skills
- Highly accurate working standards
- Highly efficient working methodologies
- To be a consistent high performer


Desirable:
• Good knowledge of the UPM system
• Pensions Qualifications (PMI or equivalent)
• Training experience
• Minimum of five years' experience in Police/ Fire Pension schemes