Client Relationship Manager – LGPS / Police & Fire Pensions
Permanent Contract
Flexible re location but regular travel to Preston and Client locations will be required.
Salary circa £45 – 55k DOE

A glance at the role and LPPA:

A new opportunity has arisen for 2 experienced Client Relationship Managers to join our expanding team on a permanent basis– one specialising in LGPS Pensions and one in Police & Fire Pensions.
These roles are business critical to the delivery of LPPA’s client relationship management function, to build and maintain strong, long-lasting and trusted partnerships with existing and new clients. You will pro-actively drive and lead the development, evolution and delivery of the LPPA client management and client communication strategy, working with the LPPA Executive Leadership Team and other key stakeholders.

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members across 10 Local Government and 8 Police and Firefighter client pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Attractive salary of £45 – 55k DOE and inclusion in annual bonus scheme
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre

What you’ll be doing:

• Full responsibility for existing client relationship management, including communication
• Chair regular meetings with clients, and provide support / attend scheduled meetings (including Local Pension Boards, collaborative boards, communication and engagement meetings etc)
• Responsible for monthly client performance reports and updates
• Work with Head of Marketing, Engagement and Communications to produce and deliver quarterly client performance reports
• Work closely with LPPA colleagues and senior management, to gain an expert understanding of LPPA operations and change, ensuring that clients are effectively given BAU and project updates (round tables, project/BAU updates, etc.)
• Take responsibility for measuring and improving levels of client service and satisfaction, through regular surveys, feedback and action plans
• Support the Senior Client Relationship Manager and Head of Marketing, Engagement and Comms with the development and evolution of LPPA’s comms strategy for clients.
• Proactively identify opportunities to communicate to all LPPA client contacts any changes in processes or operations that will provide a benefit to all the relevant Fund/scheme.
• Understand the complexity and differences for each of the clients we work with, and tailor the account management approach accordingly
• Reporting to key stakeholders on client matters
• Role model the LPPA values and associated behaviours and demand the same of the team. Identify positive and negative behaviours and set clear expectations around conduct. Have the courageous conversations.
• Provide pro-active support to achieve and maintain relevant accreditation for LPPA
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation


What we need from you:

• Proven experience working in the pensions administration sector, in a client or customer relationship, or engagement role
• Experience in business operations, engaging and managing relationships with key stakeholders (ideally with external clients and/or employers)
• Sound technical understanding of general DB pensions legislation and regulatory requirements (ideally one of LGPS, Police or Fire schemes). Demonstrable understanding of the wider issues, implications and current challenges facing pensions, particularly in the public sector
• Results-focused with proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Excellent communication (written, verbal and presentation) and interpersonal skills. Strong diplomatic skills to manage multi-disciplined professional teams and complex stakeholders
• Excellent organisational skills
• Experience influencing and gaining buy-in from senior management, team members, stakeholders and peers
• A team worker able to build effective relationships at all levels within and outside of LPPA
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Excellent conduct and behaviours that are consistent with LPPA values
• Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint)

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking.

Finance Manager

Hybrid with 2 days per week in our Preston office
Salary circa £55k DOE

A glance at the role and LPPA:

An exciting opportunity has arisen for a Finance Manger to join us in a crucial role, business partnering with the teams across our organisation.
The role holder will pro-actively identify, drive and implement improvements to processes and ways of working to benefit the organisation. Managing a small, dedicated team, you will lead the month end close process and deliver key insights to the business to influence sound decision making.
Local Pensions Partnership Administration (LPPA) is an award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.



What we can offer you:

- Attractive salary of circa 55k DOE and inclusion in annual bonus scheme
- 25 days’ holiday, plus bank holidays. 2 concessionary days and half day for your birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre



What you’ll be doing:

• Lead monthly reporting cycles, including management accounts and performance dashboards.
• Deliver high-quality financial analysis with insightful commentary to guide commercial decisions and improve profitability.
• Provide insightful variance analysis and commentary on business performance.
• Monitor cash flow, working capital and support treasury management
• Business partner with key stakeholders to support budgeting, forecasting, and strategic planning processes.
• Support commercial contract reviews and investment appraisals.
• Identify risks and opportunities, recommending actions to drive business performance.
• Develop and maintain robust financial models to support decision-making.
• Drive continuous improvement in financial systems, processes, tools, and reporting.
• Collaborate closely with wider finance and cross functionally to ensure alignment and consistency.
• Supporting Payroll as needed, including month end journals and cover when administrator on leave
• Work closely with Group companies in respect of recharges and ways of working
• Key contact for External audits
• Communicate clearly to ensure team members are working harmoniously and to the same standard
• Make effective decisions to aid with the progression of projects and problem solving
• Motivate, support and drive team towards their goals
• Undertake full responsibility for the management, coaching and development of the team
• Promote a culture of high performance and strong technical knowledge within the team.
• Provide cover for the Finance Reporting Manager as required
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation


What we need from you:

• ACA, ACCA, or CIMA qualified with post qualification experience
• Excellent communication skills with the ability to articulate points of view across levels and functions
• Comfortable with constructive challenge and building strong working relationships with leadership and management team
• Proactive, curious, solution oriented and takes initiative
• High standards of accuracy
• Strong commercial acumen and analytical mindset with a desire to be heavily involved in the Company’s strategy and growth
• In-depth knowledge of profit and loss statements and Balance sheet as well as excellent analytical with a strong financial planning and reporting experience.
• A proactive, self-motivated team player who has the ability to remain calm under pressure.


Nice to have:

• Knowledge of Business Central finance system

Customer Service Advisor – Pensions Contact Centre
Hybrid Working with 2 days in Preston, Lancashire

• Do you have first class customer service skills?
• Want a role with no weekend, late nights, or Bank Holidays?
• Work for a company that offers career progressions.
• Incentives and recognition that rewards excellent member experience?
• Full time roles - Salary £24,000 working 37 hours per week – currently an early finish every Friday.
• 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
Available to come and join us in mid August or beginning of September?
If so, we want to talk to you ……….

A glance at the role:

We have the opportunity for Customer Service Advisors to come and join us working on our Pensions Contact Centre, starting in August/ September 2025. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls into our Contact Centre.
The role is focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA within SLA’s and to exacting standards, in a fast-paced busy environment.
You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

Please Note Your first 3 weeks will be fully office based so we can support you through induction and a full training plan.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary: £24,000
- 37 hours per week
• 25 days’ holiday, plus bank holidays. 2 concessionary days and half day for your birthday, with the ability to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston Town Centre
• Employee recognition awards from your Peers to win Perk box Prizes
- Incentives for excellent member experience, ranging from spot prizes to team nights out!
-Lots of Ad Hoc prizes

What you’ll be doing:

• To answer all calls within a pre-set time frame
• To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.
• To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.
• Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
• Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
• To support the service provision as appropriate undertaking other duties commensurate
• Sensitively and efficiently assist customers by resolving pension telephone queries and making appropriate referrals, as necessary.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.

What we need from you:

• Recent experience of contact centre is essential, especially in a high inbound call volume organisation.
• Experience of working to and consistently achieving challenging targets.
• Ability to maintain First Class customer service skills, whilst working with stretch targets.
• Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
• Excellent oral and written (grammar) communication skills.
• A self-starter.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
• Strong problem-solving skills.
• Very Resilient and customer centric at all times.
• Ability to remain calm and patient at all times
• Team Player.
• Fast Learner and take ownership for gaining knowledge and understanding.
• A great sense of humour.
• You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays).

Desirable:
• Pensions or Financial services experience


Qualifications

• 5 GCSEs or equivalent including Math’s and English at Grade C or above

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking.