Business Analyst, 12-month Fixed Term Contract

Salary: £40,000 – £45,000, dependent on experience
Hours: Full time, 37 hours per week
Location: Hybrid working, with 2 days per week in Preston, Lancashire
Remote-working contracts can be considered for candidates living 50+ miles from our Preston office, but some travel to Preston will be required.

A glance at the role:
We’re looking for an experienced Business Analyst to join our Change Team on a 12-month fixed term contract and play a key role in helping LPPA deliver meaningful technological change, process improvement and better outcomes for the employers and members we support.
This is a great opportunity to use your analytical mindset, stakeholder engagement skills and process improvement experience to understand how our services work today, identify where we can do things better, and help translate business needs into practical, well-designed solutions.
Acting as a key link between the business and technology teams, you’ll help capture requirements, challenge existing processes, support solution design and contribute to changes that improve efficiency, reduce risk and support LPPA’s strategic objectives.
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 738,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Salary of £40,000 – £45,000, dependent on experience.
• 25 days’ holiday, plus bank holidays, 2 additional concessionary days and 1 day for your birthday, with the ability to buy and sell leave.
• Access to an excellent pension scheme, the Local Government Pension Scheme, with generous employer contributions.
• Access to a health or dental plan.
• Access to our enhanced Employee Assistance Programme, for when you might need some extra support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke reward discount scheme, Your Perk Site.
• Opportunities to attend wellbeing webinars and social events.
• Daily free fruit and snacks available in our office.
• Free car parking in Preston city centre.




What you’ll be doing:
In this role, you’ll help shape and support change across LPPA by:

• Working with stakeholders to understand business needs, gather requirements and translate them into clear, practical specifications.
• Reviewing existing processes, systems and ways of working to identify opportunities for improvement, efficiency and risk reduction.
• Creating high-quality documentation, including requirements, process maps, specifications, reports and supporting artefacts.
• Acting as a bridge between business teams and technology colleagues to support solution design, development, testing and implementation.
• Supporting system changes, upgrades and enhancements, helping to minimise disruption and ensure changes land well.
• Providing clear updates on progress, risks, issues, dependencies and deliverables.
• Supporting governance, change control and benefits tracking so improvements are well managed and measurable.
• Using tools such as Microsoft Office, Visio and collaboration platforms to produce clear, professional outputs.

What we need from you:
We’re looking for someone who brings:

• Proven experience in a Business Analyst role, ideally supporting change, transformation, technology or operational improvement activity.
• Strong requirements gathering, process mapping and documentation skills.
• The ability to analyse information, spot patterns, challenge constructively and turn complex needs into clear recommendations.
• Confidence working with stakeholders at different levels, including facilitating discussions, workshops and approvals.
• Strong written and verbal communication skills, with the ability to explain complex information clearly.
• Good organisational skills, with the ability to manage competing priorities and deadlines.
• Strong Microsoft Office skills, particularly Word, Excel and PowerPoint.
• Practical experience using Microsoft Visio, which is essential for this role.

Nice to have
It would be great if you also have experience in any of the following areas, but we’d still love to hear from you if your background is a little different:

• Pension administration or financial services.
• Large-scale data migration projects.
• Public sector or highly regulated environments.

Why join us?
You’ll be joining an organisation with a clear purpose, supporting services that matter to hundreds of employers and hundreds of thousands of pension scheme members. You’ll have the opportunity to make a visible contribution over a 12-month period, working with colleagues across the business to improve processes, support change and help deliver better outcomes.

LGPS Experienced Pensions Administrator – Transfers & Aggregations Team (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £28K – £32k DOE 37 hours a week

A glance at the role:
We have the opportunity for an Experienced LGPS Pensions Administrator to join us on a full time, permanent basis. You will have a strong background in LGPS – ideally in Transfers.
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- £28,000 – £32,000 dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre



What you’ll be doing:
1. Casework Delivery & Ownership
• Process a range of LGPS pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards.
• Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines.
• Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.

2. Member & Employer Experience
• Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity.
• Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly.
• Deliver a consistently positive, professional and member centric service experience.

3. Quality, Assurance & Compliance
• Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities.
• Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data.
• Support quality assurance processes, including peer review, feedback activity and corrective action where required.

4. Operational Effectiveness
• Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment.
• Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery.
• Maintain accurate records and system data to support audit, reporting and service oversight.

5. Collaboration & Continuous Improvement
• Work collaboratively with colleagues, and wider stakeholders to resolve queries and share technical knowledge.
• Contribute to service improvement activity by identifying theme trends, risks or process improvements.
• Actively engage in learning and development to maintain and enhance technical and service capability.



What we need from you:
• Proven experience in LGPS pensions administration, with the ability to manage complex casework independently.
• Strong numerical and analytical skills with high attention to detail and accuracy.
• Ability to work to deadlines while maintaining service quality and compliance.
• Excellent written and verbal communication skills, with a strong customer service focus.
• Ability to take ownership, problem solve effectively and escalate appropriately.
• Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).

Nice to have:

• Experience working in a high volume, SLA driven Member Services environment.
• Working towards or holding a recognised pensions qualification.


Qualifications
• 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:
• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking