LGPS Experienced Pensions Administrator – Retirements Team (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £28K – £32k DOE 37 hours a week

A glance at the role:
We have the opportunity for an Experienced LGPS Pensions Administrator to join us on a full time, permanent basis. You will have a strong background in LGPS – ideally in Retirements.
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- £28,000 – £32,000 dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre



What you’ll be doing:
1. Casework Delivery & Ownership
• Process a range of LGPS pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards.
• Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines.
• Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.

2. Member & Employer Experience
• Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity.
• Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly.
• Deliver a consistently positive, professional and member centric service experience.

3. Quality, Assurance & Compliance
• Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities.
• Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data.
• Support quality assurance processes, including peer review, feedback activity and corrective action where required.

4. Operational Effectiveness
• Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment.
• Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery.
• Maintain accurate records and system data to support audit, reporting and service oversight.

5. Collaboration & Continuous Improvement
• Work collaboratively with colleagues, and wider stakeholders to resolve queries and share technical knowledge.
• Contribute to service improvement activity by identifying theme trends, risks or process improvements.
• Actively engage in learning and development to maintain and enhance technical and service capability.



What we need from you:
• Proven experience in LGPS pensions administration, with the ability to manage complex casework independently.
• Strong numerical and analytical skills with high attention to detail and accuracy.
• Ability to work to deadlines while maintaining service quality and compliance.
• Excellent written and verbal communication skills, with a strong customer service focus.
• Ability to take ownership, problem solve effectively and escalate appropriately.
• Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).

Nice to have:

• Experience working in a high volume, SLA driven Member Services environment.
• Working towards or holding a recognised pensions qualification.


Qualifications
• 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:
• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Resource Planning Specialist (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary Circa £38k Full time - 37 hours a week

A glance at the role:
We have a brand new opportunity for a Resource Planning Specialist to join us on a full time, permanent basis.
Our Resource Planning Specialists play a key role in ensuring the right people are in the right place at the right time, balancing member demand with operational capacity. Sitting within the Planning & Insights team, the role uses data, insight and forecasting to turn complex information into clear, practical plans that support confident decision-making. This role helps drive a member-first approach by optimising resources, improving performance, and influencing decisions that balance service, cost, and colleague experience.
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Salary circa £38k dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre



What you’ll be doing:
• Develop short, medium and long-term resource plans using historical data, project pipelines and demand forecasts.
• Build and maintain capacity models to align workforce supply with demand across teams, projects and locations.
• Conduct scenario modelling (“what-if” analysis) to assess the impact of changes in volumes, staffing or priorities.
• Monitor utilisation, KPIs and operational performance to identify risks, trends and improvement opportunities.
• Analyse complex datasets to uncover patterns, bottlenecks and insights that inform planning decisions.
• Collaborate with the Insights team to integrate wider customer and operational data into planning assumptions.
• Produce clear reports, dashboards and visualisations to support decision-making at all levels.
• Create and manage schedules, rosters and resource plans, adapting them to reflect changing priorities and demand.
• Partner with operational leaders and stakeholders to understand upcoming demand and constraints.
• Present planning recommendations and trade-offs clearly, influencing stakeholders to deliver optimal solutions.
• Communicate updates, risks and changes to plans in a timely and transparent way.
• Continuously review and improve forecasting accuracy, planning processes and resource utilisation.
• Support the development of planning frameworks, tools and best practice ways of working.


What we need from you:
• Strong analytical skills with experience working with large datasets to identify trends and insights.
• Proven experience in forecasting, capacity planning and resource management (ideally in operational, back-office or project environments).
• Advanced Excel skills and experience with BI tools (e.g. Power BI, Tableau).
• Experience using WFM or resource planning tools.
• Understanding of project delivery methodologies (Agile, Waterfall or hybrid).
• Ability to balance competing demands and resolve resource conflicts effectively.
• Strong commercial awareness, with an understanding of cost, productivity and efficiency drivers.
• Confident communicator, able to present complex data in a clear and engaging way.
• Strong stakeholder management and influencing skills.
• Highly organised, detail-oriented and adaptable in a fast-changing environment.
Experience & Qualifications

• Ideally 5+ years’ experience in a resource planning, workforce analysis or operational analytics role.
• Experience working in high-volume or multi-team environments.
• Track record of using data and insight to influence decisions.
• Knowledge of forecasting methodologies (e.g. regression, time series) desirable.
• Understanding of UK working time regulations preferred.
• Degree in a relevant field or equivalent experience (desirable).
• Professional certifications in planning, data, or project management (beneficial but not essential).



Our Values
We are committed to a member-first approach, underpinned by data, insight and strong governance. This role plays a key part in delivering decisions that support sustainable growth and service excellence.
We look for people who demonstrate:

Doing the right thing
Forward thinking
Working together
Commitment to excellence

Pensions Data Processor (Hybrid or Remote)
Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £26-28k Full time - 37 hours a week

A glance at the role:
Due to recent internal promotions, we have the opportunity for Data Processors to join our team. You’ll play a key role in maintaining high-quality, accurate pension data, from data cleansing and reconciliation to supporting major reporting cycles, you’ll work closely with employers and internal teams to ensure timely, reliable information that underpins our services.
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Salary £26-28k dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre



What you’ll be doing:
• Manage own workload and task lists to ensure deadlines, data quality targets and performance targets are met.
• Maintain member records to ensure all data and data entry is relevant and accurate, including but not restricted to active and deferred member changes and Bulk up-loading of Data.
• Validate data submissions effectively and promptly in line with relevant deadlines
• Producing and distributing annual benefit statements to the active and deferred membership of the pension schemes under administration
• Preparation of data for the actuarial valuation of all of the pension schemes administered, including preparation and provision of financial information relating to ISA19 accounting requirements
• Provision of specific financial information relating to pensions recharges and pension strain.
• Managing ad hoc projects and preparing various reports as required.
• Liaising with scheme employers in respect of data management issues and the submission of monthly data files
• Being aware of and having an understanding of the regulations relating to the pensions schemes under administration as well as overriding pension legislation.
• Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines
• Support service provision as appropriate undertaking other duties commensurate with the post.
• Interfacing admissions (new starters), personal changes, changes of hours, scheme movements, notification of absence, opt outs, requesting transfers-in
- Investigate data anomalies effectively and promptly to support with the preparation of annual benefit statements and the actuarial valuation of the pension fund
Respond to member queries promptly both written and oral ensuring that service level targets and deadlines are met in this area

What we need from you:
• Practical working experience in a financial/pensions or other relevant industry
• Proven ability to work effectively on own initiative as well as being an effective team
• player, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationship within the team and the service as a whole.
• Demonstrable ability to work accurately and to deadlines
• Good working knowledge of legislation, regulation, conditions, software, systems and processes relevant to pension payroll and pension administration.
• Ability to use excel at an intermediate level
• Good statistical and analytical skills with the ability to identify common issues and take proactive steps to recommend solutions.
• The ability to communicate effectively at all levels, including the ability to communicate complex issues.
• Commitment to providing a good customer service at all times.
• Maintain an understanding and actively support LPP’s equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice.

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above

Our Values
Doing the right thing
Forward thinking
Working together
Commitment to excellence