Project Manager – Pensions (Hybrid or *Remote with regular travel to Preston)
Salary circa £55– £60k DOE

*Depending on location

A glance at the role:

An exciting opportunity for an experienced Project Manager to join our Change Team to work alongside a passionate team of change professionals to help successfully deliver our Change Portfolio through a period of significant business transformation and Continuous Improvement.

Reporting into our Head of Delivery this is a fantastic opportunity to join our fast paced, collaborative and customer focused business. The successful candidate will lead on managing multiple key projects and will be responsible for all aspects of project delivery effective communication with key internal and external stakeholders, project resources, and managing the project budget.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £55 – 60k DOE
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office
• Free Car Parking in Preston City Centre
• Hybrid working – 2 days a week in Preston or Remote with regular travel to Preston depending on location


What you’ll be doing:
• Actively lead the project team and manage activities end-to-end during the project life cycle to ensure delivery of project commitments within budget
• Identify, manage, and deliver process design changes by conducting business and systems process analysis and design, focusing on quality improvement and operational efficiency
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; training to ensure maximum value is realised, recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes, and new responsibilities
• Be the interface between the business and IT, translating business requirements into functional specifications. Collaborate closely with developers to implement the requirements, and work with IT and the business to ensure testing of solutions is robust and thorough prior to all system change releases
• Pro-actively identify system improvement opportunities
• Understand and negotiate needs and expectation ns of multiple stakeholders
• Collaborate with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating solutions; managing resources; driving the resolution of issues; and holding self and team accountable for results
• Prepare clear and timely management information reporting to relevant stakeholders as appropriate
• Develop project plans including agreeing the project scope and timescales with key stakeholders, and maintain all project documentation
• Work in partnership and develop relationships with all stakeholders in each project - including our clients, suppliers and colleagues involved in the project
• Take ownership of projects and communicate individual accountability to all project stakeholders
• Provide regular and high-quality progress reports to key stakeholders
• Proactively identify risks and issues, developing strategies to mitigate risks and resolve issues related to the project, escalating where appropriate
• Make decisions and adapting plans to changes that occur during the project lifecycle.


What we need from you:

• A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for system improvements in quality, efficiency, and presentation
• Proven project management experience and project management qualifications, with proven ability to successfully deliver multiple projects in a fast-paced environment, on-time, on-schedule and within budget
• Must have experience in and the ability to engage with stakeholders at all levels to understand and document requirements
• The ability to problem-solve and be confident to present reasoned and convincing arguments to support and/or challenge a proposal
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Experience leading, motivating and managing project teams, including internal and external resources, while holding team accountable for performance and deliverables
• Excellent level of numerical, analytical, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision making
• Proficiency in MS Office (MS Word, Excel, PowerPoint, Project, Visio & Dev Ops)
• The ability to handle multiple demands in a fast-paced environment
• Competent with various project management methodologies
• Ability to demonstrate a structured project approach
• Experience in monitoring budgets, project scope, and change control
• An understanding of developing and implementing communications plans
• Proven delivery of large strategic projects, on time, on schedule and to budget, sometimes multiple projects simultaneously
• Ideally a minimum of 5 Years Project Management Experience
• Experience of managing customer relationships and resolving project risks and issues


Nice to have:

• Knowledge of working in the public sector is preferred but not essential
• A background in pensions or related financial services preferred but not essential


Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Member Communications Specialist – Hybrid 2 days per week in Preston
Salary £32k-£37k DOE

A glance at the role

We’re looking for a creative, member-focused Communications Specialist to join our Marketing & Communications team. In this role, you’ll turn complex pension information into clear, engaging, easy to understand content by delivering high-impact, engaging communications across 19 police, firefighter and local government pension schemes. You’ll guide members through every stage of their pension journey – from joining the scheme and understanding their options to preparing them for retirement and taking their pension.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary DOE.
- 25 days’ holiday, plus bank holidays,2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to a Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.

What you’ll be doing

- Deliver multi-channel communications (online and offline) that improve member understanding and experience.
- Lead annual regulatory communications and seasonal campaigns.
- Create newsletters, blogs, news stories and member letters.
- Produce storyboards and scripts for member video content.
- Support onboarding communications for new clients.
- Improve website and portal content using WordPress and PensionPoint.
- Use insights, surveys and feedback to improve the member experience.
- Produce reports and recommendations for internal stakeholders.
- Work closely with Contact Centre, Member Services, Technical, Compliance and Finance teams.

About You

- Experienced communications professional, ideally with B2C experience.
- Excellent writing, editing and proofreading skills.
- Strong attention to detail and confident creating content across different media.
- Able to manage priorities, deadlines and multiple projects.
- Creative thinker, open to new ideas and emerging technologies.
- Comfortable analysing survey data and presenting insights.
- Strong relationship-building and stakeholder skills.
- Proficient with MS Office and working within brand guidelines.
- Experience in pensions or financial services is desirable but not essential.

Our Values

- Doing the right thing
- Forward thinking
- Working together
- Committed to excellence

Development Centre Delivery Lead – LGPS Pensions Contact Centre
Hybrid Working with minimum 2 days in Preston, Lancashire
Competitive Salary of £40 – 50k DOE & benefits –37 hours a week


A glance at the role:

Are you passionate about helping people build confidence, capability and career-long skills?

We’re looking for a Development Centre Delivery Lead to shape and lead our Contact Centre learning offer — from new starter induction through to ongoing technical, behavioural and service excellence development.
This is a role where your work will directly shape colleague capability, improve member experience and support operational performance across our Contact Centre.

You’ll own and lead the end-to-end Contact Centre curriculum, from induction and new starters through to ongoing technical and behavioural development, creating structured learning pathways that drive measurable improvements in quality, customer experience and performance.

Working independently and as part of the MS Development Team, the role ensures the design and delivery of high-quality, engaging face-to-face and digital learning solutions aligned to business priorities, service transformation and evolving operational needs.

You’ll be joining a friendly, collaborative and member-focused organisation where continuous improvement really matters — and where your ideas, expertise and passion for developing others will be valued.

Alongside a competitive salary and hybrid working, you’ll have access to a strong benefits package designed to support your wellbeing, development and work-life balance.


A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

• Competitive salary £40-50k DOE
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the option to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan.
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:

You’ll make an impact by:
• Shaping the curriculum — owning the Contact Centre learning journey from induction and new starter training through to ongoing technical and behavioural development.
• Using insight to improve performance — translating QA results, call data and customer feedback into targeted learning that improves quality, satisfaction and first contact resolution.
• Influencing stakeholders — partnering with Contact Centre Managers and senior leaders to align training priorities with business needs.
• Building consistency and confidence — standardising training, quality assuring delivery and supporting SMEs and trainers to deliver high-quality learning.

What we need from you:
We’re looking for someone with strong Contact Centre knowledge and a passion for developing people. You will already have experience owning a curriculum, designing blended learning, improving service quality through training, or using performance insight to shape capability plans.
• Experience improving customer service, member experience or operational quality
• Strong stakeholder management and influencing skills
• Ability to design and deliver blended/digital learning
• Excellent organisational, communication and IT skills
• Ability to work in a fast-paced environment with a focus on performance outcomes

Nice to have:
• Excellent facilitation skills

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above



Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Development Centre Delivery Lead – LGPS Learning & Capability
Hybrid, with a minimum of 2 days per week in Preston, or remote-based with frequent travel to Preston.
Salary: £40,000–£50,000 DOE | 37 hours per week


A glance at the role:

Are you passionate about developing people, improving performance and creating learning that makes a real difference?

We’re looking for a Development Centre Delivery Lead to shape and lead our end-to-end LGPS learning curriculum, supporting colleagues from induction and new starter training through to ongoing technical and behavioural development.
You’ll use performance insight, QA data and operational priorities to design targeted learning solutions that build confidence, improve accuracy and support better outcomes for our members. Working closely with leaders, managers, SMEs and the MS Development Team, you’ll help create consistent, engaging and measurable learning that supports colleague capability and service performance.

You’ll be joining a friendly, collaborative and member-focused organisation where continuous improvement really matters — and where your ideas, expertise and passion for developing others will be valued.

Alongside a competitive salary and hybrid working, you’ll have access to a strong benefits package designed to support your wellbeing, development and work-life balance.


A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

• Competitive salary £40-50k DOE
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the option to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan.
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:
Curriculum and learning design
• Own the end-to-end LGPS/P&F curriculum, including design, delivery, evaluation and continuous improvement.
• Define and maintain structured learning pathways and curriculum frameworks.
• Design scalable, reusable and blended learning solutions, including face-to-face, digital and self-led learning.
Performance and impact
• Use KPIs, QA and productivity data to identify capability gaps and shape training priorities.
• Measure and report on training ROI, business impact and improvements in time to competence, quality and productivity.
• Translate operational performance gaps into targeted learning interventions.
Stakeholder influence and quality
• Act as an LGPS/P&F subject matter expert and training authority.
• Partner with senior leaders and managers to influence training priorities and support business change.
• Set training design standards, quality assure delivery and coach SMEs and trainers to build capability.

What we’re looking for:

We’re looking for someone with strong LGPS knowledge and a genuine passion for developing others. You’ll bring experience in designing and delivering learning that improves capability, service quality and performance outcomes.
You’ll need:
• Strong LGPS technical knowledge.
• Experience designing and delivering blended or digital learning.
• Experience using performance insight, QA data or operational feedback to shape training plans.
• Strong stakeholder management and influencing skills.
• Excellent communication, organisation and IT skills.
• Confidence working in a fast-paced, outcome-focused environment.
Nice to have:
• Strong facilitation skills across both face-to-face and virtual settings.

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above



Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Contact Centre Advisor – Pensions Customer Service
Hybrid Working with 2 days in Preston, Lancashire

- Do you have first-class customer service skills?
- Want a role with no weekends, late nights, or Bank Holidays?
- Work for a company that offers career progressions?
- Incentives and recognition that reward excellent member experience?
- Full-time roles - working 37 hours per week – currently an early finish every Friday.
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.

Available to come and join us on Monday 3rd August?

If so, we want to talk to you ……….

Please note, your first 3 weeks will be fully office-based, so we can support you through induction and a full training plan.

A glance at the role:

We have the opportunity for Contact Centre Advisors to come and join us, working at our Pensions Contact Centre, starting on Monday 3rd August 2026. You will be confident and professional, providing the highest standard of customer service to members, employers, and 3rd parties calls and emails into our Contact Centre.

The role is focused on answering pensions queries via telephone and email in respect of the public sector pension schemes administered by LPPA within SLAs and to exacting standards, in a fast-paced, busy environment.

You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary - 37 hours per week.
- 25 days’ holiday, plus bank holidays, 2 concessionary days and an extra day for your birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre.
- Employee recognition awards from your Peers to win Perk box Prizes.
- Incentives for excellent member experience, ranging from spot prizes to team nights out!
- Lots of Ad Hoc prizes.
- Access to Health or Dental plan.

What you’ll be doing:

- To answer all calls and emails within a pre-set time frame.
- To assist and help our members and employers receive first-class service by answering questions and queries and taking ownership.
- To achieve a set of clear KPI targets with regard to Call length, Total handling times, Hold times and wrap/after call time.
- Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
- Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
- To support the service provision as appropriate, undertaking other duties commensurate.
- Sensitively and efficiently assist customers by resolving pension telephone/email queries and making appropriate referrals, as necessary.
- Deliver a flexible and responsive service in line with the needs of the business, alongside taking ownership of individual enquiries and customer requests.
- Work independently without close supervision.
- Meet and exceed agreed quality and performance targets.

What we need from you:

- Experience of a contact centre is essential, especially in a high inbound call volume organisation.
- Experience of working to and consistently achieving challenging targets.
- Ability to maintain First-Class customer service skills, whilst working with stretch targets.
- Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
- Excellent oral and written (grammar) communication skills.
- A self-starter.
- Great interpersonal skills and empathetic listening skills.
- Excellent IT skills, including the application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
- Strong problem-solving skills.
- Very Resilient and customer-centric at all times.
- Ability to remain calm and patient at all times.
- Team Player.
- Fast Learner and takes ownership for gaining knowledge and understanding.
- A great sense of humour.
- You must be prepared to work flexibly to provide cover for call centre hours between 8.30am & 5pm, Monday – Friday.

Desirable:

- Pensions or Financial services experience

Qualifications

- 5 GCSEs or equivalent, including Maths and English at Grade C or above

Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking

Member Services Lead - Pensions (Hybrid or Remote with Travel to Preston)

Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston.
£65-75k DOE + benefits- 37 hours a week

Please note shortlisting will be concluded on 20th July, with interviews to be scheduled w/c 3rd and 10th August


A glance at the role:

Our Senior Manager Member Services Lead role is a key senior leadership role with responsibility for shaping and delivering high-quality pensions administration across LGPS, Police and Fire schemes. You will lead large-scale service delivery, drive operational excellence, and play a critical role in transforming how we deliver member and employer outcomes.

The role holder will be accountable for the delivery of client SLAs, driving high performance across teams, and embedding a culture where exceptional member service is at the heart of everything we do. They will play a critical role in developing people capability, strengthening operational performance, and leading continuous improvement initiatives.

As a senior leader within Member Services, you will lead, motivate and inspire multidisciplinary administration teams, working in close partnership with the Head of Member Services and wider leadership group to ensure LPPA continues to deliver value and trusted outcomes for our stakeholders.

At LPPA, we are continuing to evolve our operating model, investing in technology, and strengthening our service delivery approach. This role offers the opportunity to influence that journey and make a tangible impact across a large and complex client base.

This is an excellent opportunity for an experienced leader to shape service delivery within a fast-paced, collaborative and customer-focused organisation. You will be part of a supportive and inclusive culture, with significant opportunities for ongoing professional development and the chance to make a meaningful impact at a strategic level.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

• Competitive salary £65-75k DOE + inclusion in annual bonus scheme
• 30 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:

As a member of the senior leadership team, you will contribute to wider organisational priorities, influence decision-making, and help shape the future direction of Member Services.


• Lead and develop a high performing team of circa 40 administrators and people managers to operate effectively to deliver a high-quality service
• Lead by example by setting consistently high standards in every area of administration
• Drive adoption of technology and automation to improve efficiency
• Inspire staff to develop and meet their career goals
• Liaise with the Head of Planning & Insights to understand how macro factors can impact demand
• Oversee work allocation and ensure effective service delivery
• Lead continuous improvement and service transformation initiatives to enhance the member experience
• Monitor performance against the forecast daily with the aim to clear all due work with no backlog carry over
• Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered
• Prepare regular MI showing the forecast vs actual performance and explain differentials
• Review and improve current processes, systems and ways of working to ensure they are fit for the future
• Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency.
• Demonstrate a strong understanding of regulatory requirements within Local Government, Fire and Police pension schemes, ensuring all regulatory and disclosure deadlines are met.
• Input into LPPA risk register and where appropriate, act as risk owner on data risks, helping define the risk appetite on level of monitoring and compliance risks.
• Be pro-active in identifying and embedding ways for reduction in number of complaints, data breaches and errors.
• Forward plan resource requirements to support Value Added Business (VAB) activity as required with the Commercial team.
• Engage with clients, Pension Boards and Committees
• Consistently achieve member and employee satisfaction scores
• Demonstrate reduction in number of complaints, data breaches and errors.



What we need from you:

• Proven leadership experience within LGPS pensions administration, with responsibility for large teams and complex service delivery environments (minimum 5 years)
• Experience of Local Government Pensions Administration (minimum 5 years)
• Experience of leading, managing and driving the performance of others (30+ direct / indirect reports)
• Experience of client relationship management
• Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes.
• Experience managing change in a fast-paced and agile environment.
• Ability to interpret and use complex data.
• Ability to review and improve end to end processes.
• Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and advice to support LPPA objectives.
• Attention to detail and innovative thinking skills.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Experienced Pensions Administrator – Police & Fire Team (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary circa £28K – £32k DOE 37 hours a week

A glance at the role:
We have the opportunity for an Experienced Police or Fire Pensions Administrator to join us on a full time, permanent basis. You will have a strong background in Police or Fire Schemes
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- £28,000 – £32,000 dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre



What you’ll be doing:
1. Casework Delivery & Ownership
• Process a range of Police & Fire pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards.
• Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines.
• Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.

2. Member & Employer Experience
• Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity.
• Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly.
• Deliver a consistently positive, professional and member centric service experience.

3. Quality, Assurance & Compliance
• Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities.
• Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data.
• Support quality assurance processes, including peer review, feedback activity and corrective action where required.

4. Operational Effectiveness
• Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment.
• Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery.
• Maintain accurate records and system data to support audit, reporting and service oversight.

5. Collaboration & Continuous Improvement
• Work collaboratively with colleagues, and wider stakeholders to resolve queries and share technical knowledge.
• Contribute to service improvement activity by identifying theme trends, risks or process improvements.
• Actively engage in learning and development to maintain and enhance technical and service capability.



What we need from you:
• Proven experience in Police or Fire pensions administration, with the ability to manage complex casework independently.
• Strong numerical and analytical skills with high attention to detail and accuracy.
• Ability to work to deadlines while maintaining service quality and compliance.
• Excellent written and verbal communication skills, with a strong customer service focus.
• Ability to take ownership, problem solve effectively and escalate appropriately.
• Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).

Nice to have:

• Experience working in a high volume, SLA driven Member Services environment.
• Working towards or holding a recognised pensions qualification.


Qualifications
• 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:
• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Governance Officer (Hybrid)

Hybrid Working with 2 days in Preston, Lancashire
Salary £33-40k DOE 37 hours a week


A glance at the role:

We have a brand-new opportunity for a Governance Officer to join us on a full-time permanent basis.
You will support the delivery and continuous improvement of corporate governance across LPPA and LPP, ensuring compliance with regulatory requirements and best practice. Provide high-quality governance and company secretarial support to Boards, Committees and senior stakeholders, while contributing to risk and compliance activities to maintain an integrated governance framework.

This is a fantastic opportunity to join our fast-paced, collaborative and member focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

• Competitive salary £33k – 40k DOE
• Hybrid working with 2 days a week in Preston
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:

1. Corporate governance

• Support the delivery of company secretarial services in line with the Companies Act and governance best practice.
• Maintain statutory records, Companies House filings and governance documentation to ensure compliance.
• Support the development and maintenance of constitutional documents, schemes of delegation and governance frameworks.


2. Boards & Committees

• Coordinate and support the effective operation of Boards and Committees, including:
o Scheduling meetings and managing annual governance calendars.
o Preparing and distributing agendas and Board packs.
o Attending meetings and producing accurate, high-quality minutes and action trackers.
• Maintain and update forward planners and action logs, ensuring timely follow-up of actions.
• Ensure governance documentation is stored accurately within Board portals and systems.

3. Governance Framework & Policy Management

• Support the maintenance and continuous improvement of governance frameworks, policies and procedures.
• Maintain key governance registers, including:
o Conflicts of interest
o Gifts and hospitality
o Related parties, updating governance policies and documentation
• Support the embedding of governance policies and processes across the organisation.

4. Board & Director Support

• Act as a key point of contact for Board and Committee members on governance matters.
• Support Board member onboarding, induction and ongoing training activities.
• Assist with Board effectiveness reviews, skills assessments and succession planning activities.
• Respond to governance queries and support the preparation of briefing materials.

5. Governance Projects & Continuous Improvement

• Support delivery of governance projects, including:
o Improvements to Board and Committee processes.
o Implementation of governance tools (e.g. Board portals).
o Policy and framework enhancements.
• Review governance processes and identify opportunities for improvement.
• Contribute to embedding best practice governance standards across the organisation.

6. Procurement & Contract Governance

• Support governance aspects of procurement and contract management processes.
• Maintain records and documentation to demonstrate compliance with procurement requirements.
• Assist in monitoring adherence to governance controls in procurement and contract activities.


7. Assurance, Audit & Compliance Support

• Support the coordination of internal and external assurance activity, including audits and reviews.
• Assist in gathering evidence for governance, audit and regulatory requirements (e.g. AAF, data protection, ISO).
• Track audit actions and support timely completion of remediation activities.
• Provide administrative and coordination support to governance, risk and compliance reporting.

8. Stakeholder Engagement

• Build and maintain effective working relationships with Boards, Committees and the Executive Leadership Team.
• Liaise with internal stakeholders to ensure governance requirements are understood and met.

9. Management Information & Reporting

• Support the preparation of high-quality governance reports and management information.
• Ensure accurate and timely reporting of governance activities, actions and key updates.
• Assist in the consolidation of reporting for senior stakeholders.

10. Risk Support

• Provide support to the Risk and Governance function where required, including maintaining records, tracking actions and supporting reporting cycles.
• Assist in embedding a consistent approach to governance, risk and control processes across the organisation.

Key Accountabilities

• Support effective and compliant Board and Committee governance.
• Maintain accurate, complete and up-to-date governance records and documentation.
• Contribute to the continuous improvement of governance frameworks and processes.
• Support the organisation in meeting its legal and regulatory obligations.


What we need from you:

We’re looking for a proactive and highly organised individual who can work independently, manage competing priorities and deliver work to a high standard.

You’ll bring:
• Strong written and verbal communication skills, with the confidence to engage professionally with senior stakeholders.
• Excellent organisational skills, including experience of meeting coordination, minute-taking and action tracking.
• The ability to draft clear governance documents, reports, policies or manuals with appropriate support.
• Good analytical skills, with the ability to review information, present reasoned recommendations and support effective decision-making.
• Strong ICT, numerical and report-writing skills.
• A continuous improvement mindset, with a focus on quality, accuracy and efficiency.

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above


Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Data Quality Lead (Pensions)

Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel for candidates living 50+ miles from our offices in Preston.
£55-65k DOE + Bonus & benefits - 37 hours a week

About Us

LPPA are a leading third party pension administrator for the Local Government, Police, and Fire sectors. Our focus is simple: delivering trusted, accurate and compliant pension services backed by exceptional data quality. As we continue to grow and raise standards across our organisation, we’re looking for a Data Quality Lead to drive our data strategy and champion a culture of continuous improvement.


The Role

As our Data Quality Lead, you’ll shape the strategic direction for improving scheme member data across LPPA. You’ll strengthen controls, enhance assurance arrangements and ensure our data supports regulatory compliance, effective governance and a seamless customer experience.
Leading a specialist team of six, you’ll develop capability, drive performance and ensure the delivery of a high-quality, independent data quality service.
Working closely with the Head of Data and Employer Engagement, you’ll bring together data quality frameworks, map and document data flows, and assess the effectiveness of our pensions systems to support a robust and sustainable approach to data governance.
This is a senior leadership role where you’ll take ownership of data risks, lead remediation activity and champion best practice across pensions data management. It is a strategic role focused on leadership, oversight and continuous improvement, rather than hands-on coding or purely analytical delivery.

What we can offer you:

Joining us means joining an organisation that puts people first.

• Competitive salary £55k – 65k DOE + inclusion in annual bonus scheme
• 30 days’ holiday, plus bank holidays, two additional concessionary days and one day for your birthday, with the ability to buy and sell leave
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre
• A collaborative & inclusive organisational culture.

Key Responsibilities

• Lead the design and delivery of LPPA’s pensions data improvement plan, aligning priorities to regulatory requirements, client expectations, service performance and business plan objectives.
• Provide senior oversight of data quality by embedding an effective assurance regime, ensuring processes, controls and system design support high-quality pensions administration.
• Work with the Planning and Insights department to understand root causes and the impact of data quality issues.
• Ensure work allocation is effective, with cases processed and prioritised appropriately.
• Oversee data readiness for actuarial valuation activity across Local Government, Police and Fire schemes, in line with scheme member data quality requirements.
• Drive improvements in employer data performance, onboarding arrangements and the quality of data submissions, including oversight of TUPE transfers, employer cessations and new scheme employers.
• Produce and present regular management information, with a focus on root cause and trend analysis against service levels and key performance metrics.
• Support change projects, testing and audit activity, while continually reviewing and challenging processes to maximise the use of technology and improve efficiency.
• Input into the LPPA risk register and, where appropriate, act as a risk owner for data risks, helping to define risk appetite.
• Lead, motivate and develop a team of six Data Quality Analysts/Technicians, creating a culture of accountability, collaboration and continuous development.
• Build strong relationships across Member Services, Data Services and Employer Engagement to ensure data priorities are integrated into wider service delivery and change programmes.
• Attend and present at client meetings and relevant forums, including committees, boards and employer forums.
• Contribute to budget planning and resource prioritisation.
• Forward plan resource requirements to support Value Added Business activity, working with the Commercial team as required.
• Demonstrate a strong understanding of regulatory requirements across Local Government, Police and Fire pension schemes.



What you will bring:

Essential
• Previous management or senior management experience, ideally with at least five years’ experience.
• At least five years’ experience in Local Government pensions administration.
• Experience in client relationship and stakeholder management.
• Experience managing change in a fast-paced and agile environment.
• The ability to interpret and use complex data to inform decisions and drive improvement.
• Experience reviewing and improving end-to-end processes.
• Outstanding verbal and written communication skills, with the ability to influence, articulate recommendations and make informed decisions where appropriate.
• In-depth knowledge of pensions administration operations, statutory requirements and industry standards, with the ability to interpret and apply regulatory changes to data quality strategies.
• Strong analytical and problem-solving skills, including experience in root cause analysis and implementing effective data remediation strategies.
• A comprehensive understanding of data quality frameworks, standards and best practice.
• Experience designing and delivering data quality assurance programmes.
• Proven leadership experience, with a focus on talent development, performance management and fostering a culture of innovation and accountability.
• Demonstrable experience leading or contributing to major data transformation projects.
• A passion for delivering a first-class member and employer experience.

Nice to have:

• Knowledge of the UPM pensions administration system
• A relevant professional qualification in pensions administration, data quality or business management



Our Values
At LPPA, our values guide how we work and how we deliver for our members, employers, clients and colleagues:
• Doing the right thing
• Forward thinking
• Working together
• Committed to excellence

Ready to Join Us?
If you’re passionate about driving data excellence and want to play a key role in shaping the future of pension administration, we’d love to hear from you.