Business Analyst, 12-month Fixed Term Contract

Salary: £40,000 – £45,000, dependent on experience
Hours: Full time, 37 hours per week
Location: Hybrid working, with 2 days per week in Preston, Lancashire
Remote-working contracts can be considered for candidates living 50+ miles from our Preston office, but some travel to Preston will be required.

A glance at the role:
We’re looking for an experienced Business Analyst to join our Change Team on a 12-month fixed term contract and play a key role in helping LPPA deliver meaningful technological change, process improvement and better outcomes for the employers and members we support.
This is a great opportunity to use your analytical mindset, stakeholder engagement skills and process improvement experience to understand how our services work today, identify where we can do things better, and help translate business needs into practical, well-designed solutions.
Acting as a key link between the business and technology teams, you’ll help capture requirements, challenge existing processes, support solution design and contribute to changes that improve efficiency, reduce risk and support LPPA’s strategic objectives.
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 738,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Salary of £40,000 – £45,000, dependent on experience.
• 25 days’ holiday, plus bank holidays, 2 additional concessionary days and 1 day for your birthday, with the ability to buy and sell leave.
• Access to an excellent pension scheme, the Local Government Pension Scheme, with generous employer contributions.
• Access to a health or dental plan.
• Access to our enhanced Employee Assistance Programme, for when you might need some extra support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke reward discount scheme, Your Perk Site.
• Opportunities to attend wellbeing webinars and social events.
• Daily free fruit and snacks available in our office.
• Free car parking in Preston city centre.




What you’ll be doing:
In this role, you’ll help shape and support change across LPPA by:

• Working with stakeholders to understand business needs, gather requirements and translate them into clear, practical specifications.
• Reviewing existing processes, systems and ways of working to identify opportunities for improvement, efficiency and risk reduction.
• Creating high-quality documentation, including requirements, process maps, specifications, reports and supporting artefacts.
• Acting as a bridge between business teams and technology colleagues to support solution design, development, testing and implementation.
• Supporting system changes, upgrades and enhancements, helping to minimise disruption and ensure changes land well.
• Providing clear updates on progress, risks, issues, dependencies and deliverables.
• Supporting governance, change control and benefits tracking so improvements are well managed and measurable.
• Using tools such as Microsoft Office, Visio and collaboration platforms to produce clear, professional outputs.

What we need from you:
We’re looking for someone who brings:

• Proven experience in a Business Analyst role, ideally supporting change, transformation, technology or operational improvement activity.
• Strong requirements gathering, process mapping and documentation skills.
• The ability to analyse information, spot patterns, challenge constructively and turn complex needs into clear recommendations.
• Confidence working with stakeholders at different levels, including facilitating discussions, workshops and approvals.
• Strong written and verbal communication skills, with the ability to explain complex information clearly.
• Good organisational skills, with the ability to manage competing priorities and deadlines.
• Strong Microsoft Office skills, particularly Word, Excel and PowerPoint.
• Practical experience using Microsoft Visio, which is essential for this role.

Nice to have
It would be great if you also have experience in any of the following areas, but we’d still love to hear from you if your background is a little different:

• Pension administration or financial services.
• Large-scale data migration projects.
• Public sector or highly regulated environments.

Why join us?
You’ll be joining an organisation with a clear purpose, supporting services that matter to hundreds of employers and hundreds of thousands of pension scheme members. You’ll have the opportunity to make a visible contribution over a 12-month period, working with colleagues across the business to improve processes, support change and help deliver better outcomes.

PMO Governance Analyst (Hybrid or Remote with some travel to Preston)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
£30k – 40k DOE 37 hours a week


A glance at the role:

We're looking for a talented PMO Governance Analyst to join our Change Team and help drive effective governance, smarter decision-making and successful project delivery.
Working at Portfolio Level, in this role, you will support the governance and assurance of Change, to ensure the right projects are being prioritised, and then executed following a Change Delivery Framework. Working closely with project teams, and other stakeholders you will provide insights through data analysis, support effective reporting and support identifying risks and themes at Portfolio Level as well as opportunities to improve delivery.
As a highly organised and analytical PMO Governance analyst you will play a key role in ensuring our projects and small change are delivered in a consistent way and deliver real value.

This is a fantastic opportunity to join our fast paced, collaborative and member focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 738,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

• Competitive salary £30k – 40k DOE
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:

Change Governance
• Co-ordinate the completion & review of Change Impact Assessments ready for the Change Forum
• Support preparation for Change Governance Forums (agenda’s packs, minutes)
• Track actions and follow up with Stakeholders
• Monitor and maintain the Change Team central inbox
Change Assurance
• Maintain templates and documentation
• Check project data for quality and completeness (with guidance)
• Ensure Small Changes have documented test execution in the agreed format.
• Review risks & issues, looking for themes across projects that should be addressed at Portfolio Level. Identify dependencies or constraints across projects and small change
Insights, Reporting & Communications
• Analyse project data and help turn it into clear, actionable insights
• Produce standard reports and dashboards
• Highlight issues or inconsistencies in data
• Support the Project teams to issue communications in a consistent format to Stakeholders about projects at key points in the delivery lifecycle.
• Produce regular updates about the Small Change backlog and delivery
System Administration
• Responsible for the administration and continuous improvement of PMO systems and processes, (Change team SharePoint sites & Intranet page, Change DevOps Boards, and a new Portfolio Management tool)



What we need from you:

• Able to manage own workload effectively to deliver outputs on time and juggle priorities.
• A willingness to learn and adapt
• Comfortable working with data (excel-level expected)
• Good attention to detail, able to write clear communications and reports (in Word, Excel or PowerPoint)
• An affinity and aptitude for Tech
• Exhibit behaviours in line with LPPA’s values; a proactive, self-motivated team player who can work independently with minimal supervision.


Nice to have:

• Exposure to project environments, or an interest in Project delivery and how portfolios of work are managed
• Exposure to Power BI, SharePoint, Azure DevOps.
• Experience of working with Portfolio and Project management software
• Continuous improvement mindset; we listen, we identify friction points, we work out how to fix them and sort it.
• A life-long learner; you are keen to learn and will take ownership of your own development; whether its learning about Portfolio Management or improving your knowledge of systems and be open to coaching and mentoring to improve performance.
• Willingness to ask questions and build confidence in engaging with Stakeholders


Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

LGPS Experienced Pensions Administrator – Transfers & Aggregations Team (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £28K – £32k DOE 37 hours a week

A glance at the role:
We have the opportunity for an Experienced LGPS Pensions Administrator to join us on a full time, permanent basis. You will have a strong background in LGPS – ideally in Transfers.
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- £28,000 – £32,000 dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre



What you’ll be doing:
1. Casework Delivery & Ownership
• Process a range of LGPS pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards.
• Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines.
• Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.

2. Member & Employer Experience
• Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity.
• Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly.
• Deliver a consistently positive, professional and member centric service experience.

3. Quality, Assurance & Compliance
• Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities.
• Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data.
• Support quality assurance processes, including peer review, feedback activity and corrective action where required.

4. Operational Effectiveness
• Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment.
• Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery.
• Maintain accurate records and system data to support audit, reporting and service oversight.

5. Collaboration & Continuous Improvement
• Work collaboratively with colleagues, and wider stakeholders to resolve queries and share technical knowledge.
• Contribute to service improvement activity by identifying theme trends, risks or process improvements.
• Actively engage in learning and development to maintain and enhance technical and service capability.



What we need from you:
• Proven experience in LGPS pensions administration, with the ability to manage complex casework independently.
• Strong numerical and analytical skills with high attention to detail and accuracy.
• Ability to work to deadlines while maintaining service quality and compliance.
• Excellent written and verbal communication skills, with a strong customer service focus.
• Ability to take ownership, problem solve effectively and escalate appropriately.
• Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).

Nice to have:

• Experience working in a high volume, SLA driven Member Services environment.
• Working towards or holding a recognised pensions qualification.


Qualifications
• 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:
• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Member Services Team Leader (LGPS Pensions)
Salary: £38,000 - £43,000 per annum | Preston | Full Time
Hybrid Working | Remote (with travel required) can be considered for candidates living 50+ miles from our Preston office

At LPPA, we help hundreds of thousands of members and employers navigate their pension journey. Our people play a vital role in delivering the high-quality service our clients expect, and we're looking for an experienced and motivated Member Services Team Leader to join us.

This is an excellent opportunity for an established team leader who enjoys developing people, improving performance and delivering excellent customer outcomes. Alongside leading a team of Pension Administrators, you'll work closely with the Member Services Lead to support operational delivery, drive continuous improvement and ensure service standards are consistently achieved.

If you're looking for a role where you can make an impact, develop your leadership skills and contribute to the success of a growing organisation, we'd love to hear from you.

About the Role

As a Member Services Team Leader, you'll lead and support a team of Pension Administrators, ensuring service delivery, quality and performance standards are met whilst maintaining a positive and engaged team culture.

You'll play an important role in developing team capability, managing performance and helping to identify opportunities to improve processes and customer experience.

Working closely with the Member Services Lead, you'll support departmental objectives and contribute to the successful delivery of key operational priorities.

Your responsibilities will include

• Leading, motivating and developing a team of Pension Administrators to deliver outstanding service to our members and clients.
• Planning and managing team resources to ensure workloads are distributed effectively and service commitments are consistently achieved.
• Taking accountability for the delivery of service level agreements (SLAs), ensuring work is completed accurately and on time.
• Building strong relationships with clients through monthly service meetings, performance reviews and the proactive resolution of service issues, complaints and challenges.
• Acting as an escalation point for complex pension administration queries, working closely with Subject Matter Experts and Principal Pension Administrators to achieve the best outcomes.
• Supporting and developing colleagues through regular one-to-ones, performance reviews, coaching, mentoring and team meetings.
• Recruiting, onboarding and developing high-performing team members, creating a culture of continuous learning and improvement.
• Maintaining a strong understanding of pensions legislation, regulations and industry best practice relevant to your team's work.
• Ensuring operational procedures are accurate, up to date and effectively communicated, enabling the team to work consistently and compliantly.
• Identifying and implementing process improvements to enhance efficiency, standardise activities and improve service delivery.
• Maintaining robust controls and governance processes to ensure regulatory and compliance requirements are met.
• Working closely with members, employers and external organisations to deliver excellent customer service and maintain strong professional relationships.
• Leading and supporting key operational and client-related projects that contribute to the ongoing success of the business.
• Collaborating with colleagues across the wider organisation to support operational priorities and achieve shared goals.
• Deputising for the Member Services Lead when required.


What We're Looking For:

We're looking for an experienced people leader who thrives in a fast-paced, performance-driven environment and is passionate about delivering excellent customer outcomes.

You'll bring:
• Proven experience leading and developing a KPI-driven operational team, ideally within pensions, financial services or a similar service-focused environment.
• A strong track record of performance management, using data, MI and performance metrics to drive improvements, increase productivity and achieve results.
• Experience working to challenging service standards, targets and deadlines, with the ability to balance quality and efficiency.
• Confidence in leading teams through change, helping colleagues adapt to new ways of working whilst maintaining engagement and performance.
• The ability to work independently, take ownership and demonstrate sound judgement whilst promoting a positive and collaborative team culture.
• Strong organisational and planning skills, with experience managing workloads and priorities to ensure deadlines are consistently met.
• The ability to quickly build knowledge of new legislation, regulations, systems and processes and apply this effectively within your role.
• Strong IT skills, including confidence using Microsoft Office applications such as Excel and Word.
• Excellent communication and relationship-building skills, with the ability to engage effectively with colleagues, clients, members and stakeholders at all levels.
• A genuine commitment to delivering outstanding customer service and continually improving the customer experience.
• Resilience, adaptability and a people-centred approach, with a passion for supporting and developing others to achieve their potential.

You’ll stand out if you also have:

• Experience working within pensions, financial services or a regulated environment.
• Relevant pensions or leadership qualifications.
• Experience supporting process improvement or service enhancement activities.


Why Join LPPA?

At LPPA, we're committed to creating an environment where our people can thrive, develop and build rewarding careers.

We offer:
• Competitive Salary of £38,000 – £43,000, dependent on experience.
• 25 days’ holiday, plus bank holidays, 2 additional concessionary days and 1 day for your birthday, with the ability to buy and sell leave.
• Access to an excellent pension scheme, the Local Government Pension Scheme, with generous employer contributions.
• Access to a health or dental plan.
• Access to our enhanced Employee Assistance Programme, for when you might need some extra support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke reward discount scheme, Your Perk Site.
• Opportunities to attend wellbeing webinars and social events.
• Daily free fruit and snacks available in our office.
• Free car parking in Preston city centre.

Our Values:

Doing the Right Thing - We act with integrity, accountability and professionalism.
Working Together- We achieve more through collaboration, inclusion and mutual support.
Forward Thinking - We're always looking for better ways to deliver for our members, clients and colleagues.
Committed to Excellence - We take pride in delivering outstanding service and achieving high standards.

If you're an experienced people leader who enjoys coaching teams, improving performance and delivering excellent customer service, we'd love to hear from you.