HR Transformation Lead (Hybrid) - 12-month fixed-term contract

Hybrid Working with 2 days in Preston, Lancashire
£60,000–£70,000 DOE & benefits | 37 hours a week | 12-month fixed-term contract

A glance at the role:

We are looking for an experienced HR Transformation Lead to shape and deliver the future of People & Culture services across LPPA. This is a high-impact opportunity to modernise our People operating model, simplify services and use technology, data and user-centred design to improve the employee and manager experience.
Working across the full employee lifecycle, you will lead complex transformation and change activity, develop our People technology roadmap and embed sustainable improvements in how services are designed and delivered. You will work closely with senior leaders and stakeholders to turn organisational priorities into practical, measurable outcomes.

This is a fantastic opportunity to join our fast paced, collaborative and member focused business. You will join a friendly, welcoming and sociable work culture where you can really make your mark.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 738,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £60,000–£70,000 DOE
• 30 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre

What you’ll be doing:

• Lead the development and delivery of LPPA’s People & Culture transformation roadmap, with clear outcomes, milestones and measures of success.
• Review, redesign and simplify People & Culture processes across the employee lifecycle, placing employee and manager needs at the centre of service design.
• Develop the People technology roadmap and oversee the implementation, optimisation and ongoing development of People systems.
• Identify opportunities to improve services through digital innovation, automation, artificial intelligence and self-service solutions.
• Improve workforce data quality, reporting capability and analytical maturity to support evidence-based decision-making.
• Ensure new systems, processes and ways of working are successfully adopted and embedded.
• Oversee relevant external suppliers, procurement activity, business cases and benefits realisation, ensuring value for money and high-quality service.
• Ensure transformation initiatives meet governance, information management, data protection and regulatory requirements, with risks appropriately managed.

What we need from you:

• Significant experience of leading transformation, service improvement or change programmes within People, organisational development or business transformation environments.
• Substantial knowledge of People transformation, service design, process improvement and modern People operating models.
• Experience of implementing People systems, redesigning organisational processes and delivering measurable improvements in service quality, user experience or operational efficiency.
• Strong programme and project management skills, with the ability to manage competing priorities and deliver sustainable change.
• Excellent strategic thinking, analytical and problem-solving skills, with the ability to turn data and insight into evidence-based recommendations.
• Credibility and confidence to influence senior leaders and stakeholders on complex organisational issues and investment decisions.
• Excellent communication skills, including the ability to translate complex technical concepts into practical business solutions.
• Resilience, adaptability and the ability to lead effectively through ambiguity and change.

Nice to have:

• A strong understanding of emerging People technologies, automation, artificial intelligence and future workforce trends.
• Experience of managing technology or professional services suppliers, including monitoring performance, service quality and value for money.
• Knowledge of workforce analytics, data governance, commercial and supplier management principles.

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Head of AI
Hybrid or remote-based with travel to Preston.

Salary: £90,000 - £100,000 DOE | 37 hours per week
A glance at the role:
Shape how AI is introduced, governed and scaled across one of the UK’s leading pension administration organisations. As Head of AI, you will build the strategy, capability and operating model that turns emerging technology into measurable improvements for colleagues, clients and members.
Working with the Chief Technology Officer, Executive team and stakeholders, you will identify, prioritise and deliver AI opportunities that support LPPA’s strategy, operational efficiency, service improvement and member and client outcomes.
You will establish the governance, standards and processes required for responsible AI adoption, while building organisational capability and confidence across internal and third-party solutions.
You will develop the AI team and work with suppliers, partners and the wider pensions industry to advance the use of AI.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We support more than 1,500 employers and 700,000 members of Local Government, Police and Firefighter pension schemes, keeping members informed and providing employers with ongoing education and support.

What we can offer you:

• Competitive salary £90,000-£100,000 DOE + inclusion in annual bonus scheme
• 30 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your birthday, with the option to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan and an Enhanced Employee Assistance Programme
• Free Car Parking in Preston City Centre

What you’ll be doing:
Strategic Leadership & AI Direction
• Develop LPPA’s AI strategy, roadmap and implementation plans, aligned with business, technology and transformation priorities.
• Advise Executive and senior leaders on AI opportunities, risks, trends, ethics and investment priorities.
• Shape LPPA’s AI operating model, with clear ownership, governance and accountability.
• Identify AI, automation and analytics opportunities that improve efficiency, colleague experience and member and client outcomes.
• Monitor AI developments, regulation and industry expectations, translating them into practical recommendations.
• Partner with business and technology teams to embed AI-enabled working and realise benefits.
AI Governance, Risk & Assurance
• Maintain AI governance, risk, assurance and controls, ensuring responsible, secure and ethical implementation.
• Chair AI governance forums, supporting effective prioritisation, oversight and escalation.
• Embed standards for responsible AI, human oversight, data protection, cyber security and transparency.
• Assess AI initiatives for value, risk, complexity, security, compliance and readiness.
• Ensure AI adoption aligns with LPPA’s risk appetite, legal obligations, information governance and policies.
• Establish processes for the assessment and assurance of third-party AI capabilities, products and services.
• Monitor regulation and best practice to maintain proportionate AI governance.
Leadership & People Management
• You will establish and grow LPPA’s AI function, recruiting and developing the specialist capability required to deliver our ambitions, creating a high-performing, inclusive and collaborative culture.
• Set clear objectives, priorities and performance expectations, ensuring alignment with LPPA’s strategic goals.
• Coach and support team members, developing AI, technical, professional and leadership capabilities.
• Lead workforce and capability planning for the AI function, identifying future skills and development needs.
• Foster a culture of collaboration, resilience, innovation and service excellence.
• Communicate effectively with stakeholders at all levels, ensuring clarity, alignment and shared understanding of priorities.
Delivery, Adoption & Benefits
• Lead the evaluation, prioritisation and delivery of AI initiatives, ensuring resources are focused on the highest-value opportunities.
• Work closely with technology, change and project delivery teams to ensure AI initiatives are well governed, appropriately resourced and effectively delivered.
• Establish and manage a clear AI implementation pipeline, assessing potential value, feasibility, risk and resource requirements.
• Drive AI adoption, training and awareness across LPPA, supporting colleagues to use AI tools confidently, safely and effectively.
• Oversee AI capability within existing and future software solutions, including Microsoft Copilot, Civica UPM, UiPath, 8x8 and the LPPA data warehouse.
• Define measures of success for AI initiatives, tracking benefits, adoption, risks and lessons learned.
Stakeholder, Supplier & Industry Engagement
• Build strong relationships with stakeholders across LPPA to understand business challenges and identify appropriate AI-enabled solutions.
• Act as a trusted advisor on AI opportunities, risks and implementation approaches.
• Work with external partners, suppliers and the wider pensions industry to understand best practice and emerging use cases for AI in pensions administration.
• Manage supplier and third-party relationships relating to AI capability, ensuring solutions are aligned to LPPA’s strategic, commercial, technical and governance requirements.
• Communicate complex AI concepts clearly to technical and non-technical audiences, supporting informed decision-making at all levels.
• Promote organisation-wide AI literacy and awareness, helping colleagues understand the opportunities, risks and responsible use of AI.

You’ll need:
• Significant leadership experience within AI, technology, digital transformation, automation, innovation or a related field.
• Proven experience of developing and delivering AI, data, automation or technology strategies in a complex organisation.
• Experience of establishing governance, risk, assurance or control frameworks for emerging technologies.
• Strong understanding of responsible AI, ethical AI use, human oversight, data protection, cyber security and organisational risk.
• Strong practical understanding of AI technologies, their organisational applications and the conditions required for their safe and successful adoption.
• Experience of leading, developing and managing technical or specialist teams.
• Strong people leadership skills, including coaching, performance management, prioritisation and capability development.
• Experience of working with senior stakeholders and cross-functional delivery teams to drive technology-enabled change and improvements.
• Experience of managing suppliers, third-party technology partners and external relationships.
• Excellent communication, influencing and stakeholder management skills, with the ability to explain complex technical issues clearly.
• Strong analytical, problem-solving and decision-making skills.
• Ability to balance innovation with robust governance, security, ethics and operational delivery.
• Experience of identifying, prioritising and delivering technology, AI or automation use cases that deliver measurable business outcomes.

Nice to have:
• Experience of using or implementing automation tools such as UiPath or similar platforms.
• Experience of Microsoft AI tools and the wider Microsoft technology stack.
• Experience of developing AI literacy, training programmes or organisational adoption initiatives.
• Experience working in pensions, financial services, public sector, regulated environments or member-focused service organisations.
• Understanding of data warehousing, analytics, predictive modelling or AI-enabled decision support.

Head of Applications & Automation
Hybrid or remote-based with travel to Preston.

Salary: £80,000 - £85,000 DOE | 37 hours per week

A glance at the role:
This is a senior technology leadership opportunity to shape how LPPA uses enterprise applications, automation and systems integration to deliver better services for our colleagues, employers and members.

As Head of Applications & Automation, you will set the strategic direction for LPPA’s enterprise applications portfolio and automation capability. You will be accountable for ensuring our systems remain secure, resilient and effective, while identifying opportunities to simplify processes, improve user experience and deliver measurable organisational value.

Working closely with the Chief Technology Officer and as a key member of the IT Leadership Team, you will lead the development and delivery of LPPA’s enterprise applications roadmap, automation strategy, governance framework and integration approach. You will also lead and develop the Applications & Automation team, build effective strategic partnerships and help shape LPPA’s wider technology and transformation agenda.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them

What we can offer you:

• Competitive salary £80,000-£85,000 DOE + inclusion in annual bonus scheme
• 30 days’ annual leave, plus bank holidays, two additional concessionary days and one day for your birthday, with the option to buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan and an Enhanced Employee Assistance Programme
• Free car Parking in Preston City Centre

What you’ll be doing:

Strategic Leadership & Application Portfolio Management
• Develop and maintain the roadmap for enterprise applications and automation services aligned to organisational priorities and technology strategy.
• Lead the continual review of LPPA's application landscape to maximise value, user experience and operational efficiency.
• Contribute as a member of the IT Leadership Team to the development and delivery of LPPA's technology strategy.
• Identify opportunities to simplify, standardise and modernise business processes through technology and automation.
• Ensure technology investments deliver demonstrable business benefits, operational improvements and service efficiencies that support organisational objectives.

Automation, Integration & Process Optimisation
• Own and deliver LPPA's automation roadmap, identifying opportunities to improve efficiency and reduce manual effort across business processes.
• Lead the assessment, prioritisation and implementation of automation opportunities across the organisation.
• Chair and co-ordinate the Automation Forum, ensuring governance, prioritisation and alignment with business objectives.
• Oversee integration pipelines between core systems, third-party applications and external data sources.
• Work with operational teams to identify high value automation opportunities that improve colleague productivity, customer service and member outcomes.
• Ensure automation and integration solutions are scalable, secure, resilient and sustainable.

Enterprise Applications Leadership
• Lead the support, maintenance and continual improvement of LPPA's enterprise applications estate.
• Ensure business-critical applications achieve agreed service levels, availability, performance and user satisfaction standards.
• Establish and maintain governance and lifecycle management practices for enterprise systems.
• Oversee application upgrades, enhancements and implementation of new functionality.
• Act as an escalation point for major application-related incidents and risks.

Leadership & People Management
• Lead, develop and inspire a high-performing Applications & Automation team.
• Foster a culture of accountability, collaboration, innovation and continuous improvement.
• Set clear objectives, priorities and performance expectations, ensuring alignment to LPPA strategic goals.
• Coach and support team members and create opportunities for professional and technical growth
• Undertake workforce and capability planning to identify future skills and development needs.
• Promote knowledge sharing and best practice across IT and the wider organisation.

Supplier, Governance & Stakeholder Management
• Manage strategic relationships with software vendors, implementation partners and third-party support providers.
• Ensure supplier performance is effectively monitored and contractual obligations are achieved.
• Establish and maintain governance frameworks for automation technologies and enterprise applications.
• Develop policies and operating standards that support secure, resilient and effective service delivery.
• Build strong relationships across the business to understand requirements and translate them into technology solutions that meet organisational needs.
• Contribute to the leadership, planning and continuous improvement of the wider IT function as a member of the IT Leadership Team.


You’ll need:
• Significant senior leadership experience within enterprise applications, business systems, automation or digital services.
• A successful track record of developing and delivering enterprise application strategies, roadmaps and technology-enabled transformation programmes.
• Demonstrable experience of identifying and delivering measurable business value, operational efficiencies and service improvements through technology.
• Experience of leading, developing and building capability within multidisciplinary technical teams.
• Strong experience of managing enterprise applications throughout their lifecycle, including service performance, risk, resilience, security and continual improvement.
• Experience of designing or leading automation, workflow orchestration, systems integration and process optimisation initiatives.
• Strong technical understanding of automation technologies and integration approaches, including UiPath, Microsoft Power Platform, APIs or comparable platforms.
• Experience of establishing effective governance, prioritisation and assurance arrangements for enterprise technology and automation portfolios.
• Strong commercial and supplier-management experience, including the management of strategic technology partners and third-party service providers.
• The ability to influence senior stakeholders, manage competing priorities and translate complex technology issues into clear organisational decisions.
• Strong strategic thinking, judgement and problem-solving skills, combined with the ability to maintain effective oversight of operational delivery.
• A good understanding of technology risk, information security, service management and regulatory considerations.

Nice to have:
• SQL, reporting and data analysis experience
• UiPath or Microsoft Power Platform or related automation qualifications
• Experience of enterprise systems governance or service management frameworks
• Familiarity with Agile delivery methods
• Experience working in pensions, financial services, public sector, regulated environments or member-focused service organisations

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Head of Pension Systems (UPM).
Hybrid or remote-based with travel to Preston.

Salary: £85,000-£95,000 DOE | 37 hours per week

A glance at the role:
Our Head of Pensions Systems is a business-critical role, responsible for driving the strategic direction, development and operational capability of the LPPA pension administration system, currently based around the Civica UPM pension platform. You will manage the day-to-day relationship with Civica and other technology partners, ensuring the systems remain robust, compliant, scalable and aligned to LPPA’s strategy.

You will build and lead a sector-leading Pensions Systems team, responsible for developing and supporting the platform including its configuration, workflows, automation, data integrity and web portals enabling the LPPA to provide an excellent service to its members, employers and clients.

Working closely with member services teams and internal and external project teams, ensure there is a responsive and well-governed project delivery pipeline that supports regulatory compliance, operational efficiency, and continuous improvement that underpins LPPA’s ability to deliver excellent pension services at scale.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £85,000-£95,000 DOE + inclusion in annual bonus scheme
• 30 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your birthday, with the option to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan and an Enhanced Employee Assistance Programme
• Free Car Parking in Preston City Centre

What you’ll be doing:
Product Ownership & System Governance
• Serve as the technical product owner for the UPM system and its associated portals.
• Ensure UPM is configured to best-practice and documentation is maintained.
• Oversee release management, testing and safe deployment of changes.
• Lead the Pensions Systems team in delivering a high-quality support service.
• Monitor SLAs, XLAs, and drive continuous service improvement.
• Manage incident, request, problem, and change management aligned with ITIL 4.
• Drive workflow automation to reduce manual processes and improve efficiency.
• Own development and enhancement of Member and Employer Portals.
• Manage relationships with Civica and relevant technology suppliers.
• Collaborate with external organisations to share best practice.
• Incident manager for performance and availability issues with the pension system and associated portals


Leadership & People Management
• Lead and develop high performing operational technology teams, promoting:
o Clear accountability
o Strong customer focus
o Continuous improvement
• Develop talent, capability, and succession within the team.
• Develop the team to support the change portfolio and day-to-day operational needs.
• Foster a culture of collaboration, resilience, and service excellence.
• Communicate clearly to ensure team members are working harmoniously and to the same standard
• Communicate effectively with stakeholders at all levels, ensuring clarity, alignment, and shared understanding of priorities.

Strategic Contribution
• Act as key adviser to the Chief Technology Officer, contributing to the development and delivery of the IT Strategy
• Attendance at Change Board ensuring effective decisions are reached to aid with the progression of projects and problem solving
• Provide expert leadership on the strategic direction of the UPM platform and associated portals, ensuring alignment with LPPA’s digital and operational goals.
• Champion automation, workflow optimisation, and integration opportunities to reduce manual effort and improve service quality.
You’ll need:
• Proven experience of managing a pension administration system (UPM preferred)
• Understanding of UK pension administration processes and regulatory requirements
• Experience in system configuration, workflow design and governance
• Leadership experience of a support and/or development team
• Proven leadership experience in managing and developing high-performing teams, with a focus on talent development, performance management, and fostering a culture of innovation and accountability
• Experience managing suppliers and third party service providers
• Strong stakeholder engagement, communication and analytical skills
• Experience and understanding of system development and SQL database development
• Understanding of ISO 27001 and managing audit requests.


Nice to have:
• Experience working with Civica UPM or other pension administration platforms.
• ITIL v4 certification or experience applying IT service management principles.
• Experience with automation tools, workflow technologies, APIs and system integration solutions.
• Familiarity with Agile delivery methodologies and continuous improvement practices.

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Police & Fire Pensions Training & Capability Lead – Police & Fire Pensions Learning & Capability

Hybrid working: Preston, or remote-based with travel to Preston

Salary: £40,000 - £50,000 DOE | 37 hours per week

Are you a Police and Fire Pension Scheme Specialist? Are you passionate about sharing your knowledge and skills, developing people, improving performance and creating learning that makes a real difference?

Help shape the future capability of Police & Fire pensions professionals

Are you an experienced pensions professional with Police & Fire pensions knowledge. We're looking for a Police & Fire Pensions Training & Capability Lead to own and deliver our Police & Fire pensions learning and capability programme, helping colleagues build the technical expertise, confidence and behaviours needed to deliver outstanding service to our members. This is a unique opportunity for someone with a strong background in Police Pensions, Firefighters' Pensions, Local Government Pensions or Public Sector Pensions Administration who is passionate about developing others.

What you'll be doing - You'll lead the design, development and delivery of our end-to-end Police & Fire pensions learning curriculum, supporting colleagues through:
• New starter induction and onboarding
• Technical Police & Fire pensions training
• Continuous professional development
• Quality improvement initiatives
• Leadership and capability development
• Skills accreditation and competence frameworks

Working closely with operational leaders, subject matter experts and quality teams, you'll use performance data, quality assurance findings and regulatory or scheme developments to create targeted learning interventions that improve colleague performance, technical accuracy and member outcomes.

What we're looking for - We're particularly interested in candidates who have experience in:
• Police Pension Scheme administration
• Firefighters' Pension Scheme administration
• Local Government Pension Scheme (LGPS)
• Public sector pensions administration
• Technical pensions training or coaching

You may currently be working as a:
• Police Pension Administrator
• Senior Pension Administrator
• Pensions Team Leader
• Technical Pensions Specialist
• Pensions Trainer
• Pension Services Manager

If you have deep technical pensions knowledge and a passion for helping people learn and succeed, we'd love to hear from you.

Why join us? - You'll join a collaborative, member-focused organisation where continuous improvement is at the heart of everything we do. Your expertise will directly influence the capability of our people and the quality of service delivered to Police Officers, Firefighters and Employers across the UK.
In return, we offer:
• Competitive salary of £40,000 - £50,000 DOE
• Hybrid and flexible working arrangements
• Generous pension scheme
• Learning and development opportunities
• Health and wellbeing support
• A supportive and inclusive culture
• The opportunity to make a real impact on an essential public service