IT Systems Specialist –Civica UPM/ Pensions

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston, with occasional travel to Preston required.
Salary £40k – 60k DOE 37 hours a week

A glance at the role:
An exciting opportunity has arisen for an experienced IT Systems specialist to join our growing Technology and Innovation department in our Applications Team. You will work in the Systems Team, reporting to the Application Team Lead and liaising with the Pension Systems Development Manager, using their extensive knowledge and experience to lead on the development of the current Pension System Application, to implement improvements to ensure that it meets the requirements of a successful third-party pension administrator.
This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Attractive salary of £40-60k + Annual Bonus DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre



What you’ll be doing:

• Working with the Pension Administration teams review current business processes used within UPM and using extensive experience and knowledge identify and implement improvements and efficiency savings.
• Development of automation and bulk processing capabilities within workflows for LGPS, Fire and Police schemes, engendering identifiable efficiency savings
• Development of a portfolio of BDIs to improvement LPPA’s support capability and lessen the need to rely on the third- party provider of the Pension Administration application.
• Use extensive knowledge to develop and mentor the Systems Team covering areas such as SQL, BDIs and understanding the solving of complex calculation issues.
• Keep up to date with latest UPM developments and best practice.
• System/Training Documentation Version Controlled
• Liaise with other schemes using UPM to share knowledge and suggest improvements to Civica.
• Representation on Working Groups & UPM internal group
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation

What we need from you:

• Extensive recent experience in the support and development of workflows in a pension administration system, ideally UPM.
• The ability to evaluate issues and challenge effectively to create and deliver solutions that improve processes and attitudes within a team environment, including logical thinking and problem-solving skills.
• The ability to take the lead on complex changes providing a range of solutions.
• To encourage best practice within the team, taking ownership of issues and suggesting improvements to workflows
• To support team members with less experience, nurturing their development
• Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and advice to support LPPA objectives.
• Attention to detail and innovative thinking skills.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Ability to represent the LPPA at external meetings and working groups.
• Confident and comfortable in implementing and driving change in a team within a dynamic work environment to deliver results.
• Proven ability to work effectively on own initiative whilst promoting positive behaviour and attitudes.
• Demonstrable ability to plan workloads, ensuring deadlines are met.
• Always committed to providing great customer service
• Resilient and people centric at all times
• Sets and applies LPPA wide standards for stakeholder service and champions a service culture with a focus on how things are achieved as well as what is achieved.
• Embraces change and sees it as an opportunity not a threat
• Awareness of risks within immediate work area and understands contingencies in place.

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Senior Pensions Administrator – LGPS- Retirements /Bereavements (Hybrid or Remote working)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £28k – 35k DOE 37 hours a week


A glance at the role:

We have the opportunity for Senior Pensions Administrators to join us on a full time, permanent basis. You will have a background in LGPS and we are particularly interested in experience in Retirements and Bereavements.

Your role will be to assist in the provision of a pension scheme administration service in respect of the pension schemes administered by LPPA. To ensure work is completed to the highest standards demonstrating accuracy and attention to detail whilst providing good customer service.
Other organisations may call this Senior Pensions Officer or Lead Pension Administrator.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary £28 – 35k DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free offsite Car Parking

What you’ll be doing:

• To process and check a range of general pensions case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas.
• To assist with the processing or checking of complex or urgent cases, or cases that have been escalated, where required
• To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas.
• To develop an understanding of current pensions regulations and overriding legislation, maintaining an up-to-date knowledge
• Liaise with customers and third parties obtaining information in respect of the work undertaken on the team.
• Maintain information security, dealing appropriately with sensitive and confidential information within Service protocol/guidelines.
• Ensure that all work is carried out in a timely and accurate manner achieving required accuracy levels.
• To sensitively and accurately assist and help our members and employers receive first class service by answering questions and queries.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation
• To support the service provision as appropriate undertaking other duties commensurate with the post

What we need from you:

• Extensive experience within the LGPS pension scheme (ideally a minimum of 3 – 5 years)
• Ability to manage a high caseload and complete work to a consistently high standard, and Role models’ behaviours for others to follow.
• Ability to work effectively on own initiative as well as being an effective team player, who is able to develop and maintain good working relationships within the team and the wider business.
• Displays a positive and flexible attitude and approach to work
• Comfortable working with numbers and able to perform calculations where required.
• Ability to work accurately and to deadlines.
• Ability to use systems and processes relevant to pension payroll and pension administration.
• The ability to communicate effectively at all levels possessing excellent communication skills (both oral and written) and first-class customer service skills.
• Experience of working to and consistently achieving challenging targets.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
• Strong problem solving skills.
• Resilient and customer centric at all times.
• Fast Learner and take ownership for gaining knowledge and understanding.

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above
• A recognised pension administration qualification (or working towards) would be desirable



Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Senior Pensions Administrator - LGPS (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £28k – 35k DOE 37 hours a week


A glance at the role:

We have the opportunity for Senior Pensions Administrators to join us on a full time, permanent basis. You will have a background in LGPS and we are particularly interested in experience in Early Leavers, or Transfers & Aggregation but experience in Retirements and Bereavements will also be considered.

Your role will be to assist in the provision of a pension scheme administration service in respect of the pension schemes administered by LPPA. To ensure work is completed to the highest standards demonstrating accuracy and attention to detail whilst providing good customer service.
Other organisations may call this Senior Pensions Officer or Lead Pension Administrator.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary £28k – 35k DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free offsite Car Parking

What you’ll be doing:

• To process and check a range of general pensions case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas.
• To assist with the processing or checking of complex or urgent cases, or cases that have been escalated, where required
• To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas.
• To develop an understanding of current pensions regulations and overriding legislation, maintaining an up-to-date knowledge
• Liaise with customers and third parties obtaining information in respect of the work undertaken on the team.
• Maintain information security, dealing appropriately with sensitive and confidential information within Service protocol/guidelines.
• Ensure that all work is carried out in a timely and accurate manner achieving required accuracy levels.
• To sensitively and accurately assist and help our members and employers receive first class service by answering questions and queries.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation
• To support the service provision as appropriate undertaking other duties commensurate with the post

What we need from you:

• Extensive experience within the LGPS pension scheme (ideally a minimum of 3 – 5 years)
• Ability to manage a high caseload and complete work to a consistently high standard, and Role models’ behaviours for others to follow.
• Ability to work effectively on own initiative as well as being an effective team player, who is able to develop and maintain good working relationships within the team and the wider business.
• Displays a positive and flexible attitude and approach to work
• Comfortable working with numbers and able to perform calculations where required.
• Ability to work accurately and to deadlines.
• Ability to use systems and processes relevant to pension payroll and pension administration.
• The ability to communicate effectively at all levels possessing excellent communication skills (both oral and written) and first-class customer service skills.
• Experience of working to and consistently achieving challenging targets.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
• Strong problem solving skills.
• Resilient and customer centric at all times.
• Fast Learner and take ownership for gaining knowledge and understanding.

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above
• A recognised pension administration qualification (or working towards) would be desirable



Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

LGPS Experienced Pensions Administrators (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £22900 – 30,000 DOE 37 hours a week


A glance at the role:

We have the opportunity for Experienced Pensions Administrators to join us on a full time, permanent basis. You will have a background in LGPS – ideally Early Leavers or Transfers & Aggregations knowledge or solid experience in Defined Benefits. We will also consider strong general administration in a casework environment.
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.



What you’ll be doing:

• To process and check a range of general pensions casework, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect of these areas
• To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas
• To develop an understanding of current pensions regulation and overriding legislation, maintaining up-to-date knowledge
• Liaise with customers and third parties obtaining information in respect of the work undertaken on the team
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation


What we need from you:

• Practical working experience in an LGPS Pensions administration role would be advantageous.
• Proven ability to undertake detailed mathematical calculations accurately.
• Demonstrable ability to work accurately and to deadlines
• Previous work with internal database systems is desirable, & experience with processes relevant to payroll and pension administration, UPM experience would be beneficial
• Good capability using the Microsoft Office packages (e.g. Word and Excel)
• Strong communication skills with the confidence to work independently when required whilst also being an effective team player

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above
• A recognised pension administration qualification (or working towards) would be desirable

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking