Senior Pensions Administrator - LGPS (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £28k – 35k DOE 37 hours a week


A glance at the role:

We have the opportunity for Senior Pensions Administrators to join us on a full time, permanent basis. You will have a background in LGPS and we are particularly interested in experience in Retirements although Bereavements, Police and Fire & Transfers would also be considered.

Your role will be to assist in the provision of a pension scheme administration service in respect of the pension schemes administered by LPPA. To ensure work is completed to the highest standards demonstrating accuracy and attention to detail whilst providing good customer service.
Other organisations may call this Senior Pensions Officer or Lead Pension Administrator.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary £28 – 35k DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free offsite Car Parking



What you’ll be doing:

• To process and check a range of general pensions case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas.
• To assist with the processing or checking of complex or urgent cases, or cases that have been escalated, where required
• To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas.
• To develop an understanding of current pensions regulations and overriding legislation, maintaining an up-to-date knowledge
• Liaise with customers and third parties obtaining information in respect of the work undertaken on the team.
• Maintain information security, dealing appropriately with sensitive and confidential information within Service protocol/guidelines.
• Ensure that all work is carried out in a timely and accurate manner achieving required accuracy levels.
• To sensitively and accurately assist and help our members and employers receive first class service by answering questions and queries.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.
• To support the service provision as appropriate undertaking other duties commensurate with the post
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation

What we need from you:

• Extensive experience within the LGPS, Police, or Firefighters pension scheme (ideally a minimum of 3 years)
• Ability to manage a high caseload and complete work to a consistently high standard, and Role models’ behaviours for others to follow.
• Ability to work effectively on own initiative as well as being an effective team player, who is able to develop and maintain good working relationships within the team and the wider business.
• Displays a positive and flexible attitude and approach to work
• Comfortable working with numbers and able to perform calculations where required.
• Ability to work accurately and to deadlines.
• Ability to use systems and processes relevant to pension payroll and pension administration.
• The ability to communicate effectively at all levels possessing excellent communication skills (both oral and written) and first-class customer service skills.
• Experience of working to and consistently achieving challenging targets.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
• Strong problem solving skills.
• Resilient and customer centric at all times.
• Fast Learner and take ownership for gaining knowledge and understanding.

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above
• A recognised pension administration qualification (or working towards) would be desirable



Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Experienced LGPS Pensions Administrators (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £22900 – 30,000 DOE 37 hours a week


A glance at the role:

We have the opportunity for Experienced Pensions Administrators to join us on a full time, permanent basis. You will have a background in LGPS (or solid experience in Defined Benefits) and we are particularly interested in experience in Bereavements, Police and Fire, Transfers or Retirements.
Other organisations may call this Senior Pensions Administrator/ Pensions Officer or Lead Pension Administrator.
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.



What you’ll be doing:

• To process and check a range of general pensions casework, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect of these areas
• To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas
• To develop an understanding of current pensions regulation and overriding legislation, maintaining up-to-date knowledge
• Liaise with customers and third parties obtaining information in respect of the work undertaken on the team
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation


What we need from you:

• Practical working experience in an LGPS Pensions administration role.
• Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process may include numerical assessments
• Demonstrable ability to work accurately and to deadlines
• Previous work with internal database systems is desirable, & experience with processes relevant to payroll and pension administration, UPM experience would be beneficial
• Good capability using the Microsoft Office packages (e.g. Word and Excel)
• Strong communication skills with the confidence to work independently when required whilst also being an effective team player

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above
• A recognised pension administration qualification (or working towards) would be desirable



Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Principal Pensions Administrator (hybrid/remote working options)

Remote or Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary circa £32 – 39k DOE 37 hours a week

A glance at the role:

We are currently seeking Principal Pensions Administrators to join our team on a full-time, permanent basis.
As a Principal Pensions Administrator, you will provide technical pension data support.
Specifically, you will ensure that complex cases are completed accurately and with minimal issues arising by confirming that all pension calculations are correct.
Supporting the improvement of our service, you will share your technical and process knowledge with the team and maximise the use of our new technologies to improve the accuracy of pensions calculations.

Additionally, you will proactively identify opportunities to minimise data breaches, errors and overall complaints.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

- up to £39,000 dependent on experience
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.

What you will be doing:

• Support the Pensions Operation Manager to improve service quality and business efficiency
• Deliver an ongoing improvement in quality through technical pensions support to the team and ensure technical and process knowledge is shared across the team members.
• Process or check complex cases where required, ensuring the accuracy of pension calculations produced and general quality of work is too a high standard with minimal issues arising through quality and checking processes.
• Be pro-active in identifying and embedding ways for reduction in number of complaints, data breaches and errors.
• Provide ad-hoc support for business projects and audits
• Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency and accuracy of calculations.
• Support with staff development where required
• Deputise for Team Leader / Operations Managers in their absence
• Act as a role model for other staff
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation

What we need from you:

To be considered as a Principal Pensions Administrator you will need:

- Extensive knowledge and experience in administering Local government pensions schemes or fire or police schemes - ideally at least 5 years experience
- In-depth technical pensions knowledge
- Problem solving skills
- Highly accurate working standards
- Highly efficient working methodologies
- To be a consistent high performer


Desirable:
• Good knowledge of the UPM system
• Pensions Qualifications (PMI or equivalent)
• Training experience
• Minimum of five years' experience in Local government pensions schemes, fire or police

Customer Service Advisor - Helpdesk / Contact Centre Hybrid Working with 2 days in Preston, Lancashire

• Do you have first class customer service skills?
• Want a role with no weekend, late nights, or Bank Holidays?
• Work for a company that offers career progressions.
• Incentives and recognition that rewards excellent member experience?
• Salary £22.900 working 37 hours per week – currently an early finish every Friday.
• 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave. If so, we want to talk to you ……….

A glance at the role: We have the opportunity for a Customer Service Advisor to come and join us working on our Pensions Helpdesk, starting on 5th August 2024. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls into our Helpdesk. The role is focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA within SLA’s and to exacting standards, in a fast-paced busy environment. This is an exciting time to join us as we have recently moved to a brand-new collaborative workspace in Preston City Centre. You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
Please Note Your first 3 weeks will be fully office based so we can support you through induction and a full training plan.
A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary: £22.900 - 37 hours per week - 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave. - Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions. - Access to our Employee Assistance Programme for when you might need some support. - The opportunity to earn through our Employee Referral Scheme. - Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’ - Opportunities to attend Wellbeing webinars and social events. - Daily free fruit and snacks available to you in our office. - Employee recognition awards from your Peers to win Perk box Prizes
- Incentives for excellent member experience, ranging from spot prizes to team nights out!
- Lots of Ad Hoc prizes
What you’ll be doing:
•
To answer all calls within a pre-set time frame
•
To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.
•
To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.
•
Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
•
Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
•
To support the service provision as appropriate undertaking other duties commensurate
•
Sensitively and efficiently assist customers by resolving pension telephone queries and making appropriate referrals, as necessary.
•
Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
•
Work independently without close supervision.
•
Meet and exceed agreed quality and performance targets.
What we need from you:
•
Recent experience of contact centre would be advantageous especially in a high inbound call volume organisation.
•
Experience of working to and consistently achieving challenging targets.
•
Ability to maintain First Class customer service skills, whilst working with stretch targets.
•
Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
•
Excellent oral and written (grammar) communication skills.
•
A self-starter.
•
Great interpersonal skills and empathetic listening skills.
•
Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
•
Strong problem-solving skills.
•
Very Resilient and customer centric at all times.
•
Ability to remain calm and patient.
•
Team Player.
•
Fast Learner and take ownership for gaining knowledge and understanding.
•
A great sense of humour.
•
You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays).
Desirable:
•
Pensions or Financial services experience
Qualifications • 5 GCSEs or equivalent including Math’s and English at Grade C or above Working with and upholding our values: • Working together • Committed to excellence • Doing the right thing • Forward thinking.

Governance Manager 9 Month Fixed Term Contract (30 – 37 hours per week)

Hybrid Working with 2 days in Preston, Lancashire. This can be part time or full time – Minimum 30 hours per week.
Salary up to £40,000 FTE

A glance at the role:

We are currently seeking a Governance Manager on a Fixed Term contract to join us in a brand new role as we grow our Governance Team. This can be part time or full time – Minimum 30 hours per week.
You will provide support to the Head of Governance in relation to corporate governance matters relevant to LPP and LPPA, as well as in relation to relevant procurement and contract management matters.
You will also directly support Board members and members of the Executive Leadership Team with day-to-day tasks relating to corporate governance and the delivery of strategic objectives.

This is an excellent opportunity for a motivated self-starter to help shape this new role.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Salary up to £40k per annum dependent on experience
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.

What you will be doing:

Corporate governance
• To support the Head of Governance with corporate governance matters across the entities, to ensure the entities are compliant with their obligations under company law and applicable regulations.
• To support the Head of Governance with horizon scanning for new legislation and considering the effect such legislation on the entities.
• To arrange meeting dates and coordinate meeting annual appointments/invitations, logistics, agendas, and board reports for Board, Committee, Executive Leadership, Risk and ad hoc meetings.
• To produce effective minutes and/or action trackers for meetings, as requested.
• To keep action trackers up to date and meaningful by coordinating with key individuals to ensure expectations are understood and managed.
• To become familiar with the Board portal used by the entities so as to maintain organised, accessible, and appropriately secure folders for the above meetings.
• To develop slide decks and training packs for the above meetings, and to assist with report writing.
• To work with the Head of Governance and the LPPI Governance Team to update Forward Planners and other compliance documentation and/or reports.
• To support the Head of Governance with work to update policies and processes relating to corporate governance, procurement, and contract management.
• To review effectiveness of internal corporate governance processes and generate feedback.
• To support individuals within the entities to understand and apply corporate governance policies and processes.
• To support individuals within the entities to understand and apply the procurement policy and processes. Escalate any concerns to the Head of Corporate Governance.
• To support individuals within the entities to understand and apply the contract management principles and processes. Escalate any concerns to the Head of Governance.
• Support the Head of Governance with activities such as:
o Board member induction
o Succession planning
o Non-executive director recruitment
o Board training
o Skills assessments
o Board/ committee effectiveness reviews
o Documenting and updating risks relating to corporate governance and procurement
o Designing and embedding CSR objectives (as part of LPPA’s business plan)
o Maintaining corporate registers (including conflicts, gifts and hospitality, related parties)
o Maintaining databases/ records to evidence compliance with procurement and contract management activities
o Drafting text for the Annual Report and Accounts and other annual disclosures
o Embedding any modern slavery requirements required as a result of policy updates.
o Reviewing use of technology/systems
o Updating delegation frameworks/ list of approved signatories
o Ad hoc project work
• To lead on Companies House filings and maintaining the asset management registers for corporate governance, procurement, and contract management documentation.
• To lead on gathering evidence to satisfy AAF/ ISO/ data protection/ other compliance requirements.
• To support with ELT, Board and Committee diary management.
• Lead on maintaining the corporate website and intranet from a governance perspective.
General
• To develop and maintain strong relationships with Board, Committee, and Executive Leadership Team members.
• To demonstrate team ethics and work as part of LPPA and LPP Group teams supporting the business objectives.
• To continually develop personal knowledge and skill, to maintain subject expert status on all matters relating to company secretarial services and procurement risk across the pensions administration business.
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation

What We need from you:

• A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for improvements in quality, efficiency and presentation.
• 2-3 years relevant experience, working in a governance role within the public or private sector. ICSA part-qualified desirable.
• Strong communication skills to ensure that key information is passed between stakeholders in a professional manner and to build good working relationships within the entities.
• Effective written and verbal communication and competent to draft Board reports and governance polices/manuals with some support.
• Excellent organisational and minuting skills.
• Started or interested in pursuing a corporate governance qualification.
• Possesses company secretarial experience including work to evolve the effectiveness of internal corporate governance frameworks to best practice standards.
• An basic understanding of public procurement rules and processes.
• Experience of the breadth of the diversity agenda including embedding good practice and an understanding of LPP/LPPA’s and the public sector’s commitment to combating discrimination and promoting equality of opportunity
• Good analytical skills and the ability to present reasoned and convincing arguments to support and/or challenge a proposal.
• Excellent level of numerical, analytical, ICT, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision

Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.



Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking