Project Manager
(Hybrid or Remote with regular travel to Preston)
Salary circa £50k – £55k DOE

A glance at the role:

An exciting time for an experienced Project Manager to join our growing Change Team and work alongside a passionate team of change professionals to help successfully deliver our Change Portfolio through a period of significant business transformation and continuous improvement.

Reporting to our Head of Delivery, this is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. The successful candidate will lead on managing multiple key projects and will be responsible for all aspects of project delivery, effective communication with key internal and external stakeholders, project resources, and managing the project budget.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary £50 – 55k DOE.
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.

What you’ll be doing:

- Support the pensions administration change programme by producing clear business and system requirements, process maps, testing, training, and implementation plans.
- Identify, manage, and deliver process design changes by conducting business and systems process analysis and design, focusing on quality improvement and operational efficiency.
- Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; training to ensure maximum value is realised, recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes, and new responsibilities.
- Be the interface between the business and IT, translating business requirements into functional specifications. Collaborate closely with developers to implement the requirements, and work with IT and the business to ensure testing of solutions is robust and thorough prior to all system change releases.
- Proactively identify system improvement opportunities.
- Understand and negotiate the needs and expectations of multiple stakeholders.
- Collaborate with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating solutions; managing resources; driving the resolution of issues; and holding self and team accountable for results.
- Prepare clear and timely management information reporting to relevant stakeholders as appropriate.
- Develop project plans, including agreeing the project scope and timescales with key stakeholders, and maintain all project documentation.
- Actively lead the project team and manage activities end-to-end during the project life cycle to ensure delivery of project commitments within budget.
- Work in partnership and develop relationships with all stakeholders in each project, including our clients, suppliers and colleagues involved in the project.
- Take ownership of projects and communicate individual accountability to all project stakeholders.
- Provide regular and high-quality progress reports to key stakeholders.
- Proactively identify risks and issues, developing strategies to mitigate risks and resolve issues related to the project, escalating where appropriate.
- Make decisions and adapt plans to changes that occur during the project lifecycle.

What we need from you:

- A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for system improvements in quality, efficiency, and presentation.
- Proven project management experience and project management qualifications, with proven ability to successfully deliver multiple projects in a fast-paced environment, on time, on schedule, and within budget.
- Must have experience in and the ability to engage with stakeholders at all levels to understand and document requirements.
- The ability to problem-solve and be confident to present reasoned and convincing arguments to support and/or challenge a proposal.
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
- Experience leading, motivating and managing project teams, including internal and external resources, while holding the team accountable for performance and deliverables.
- Excellent level of numerical, analytical, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision-making.
- Proficiency in MS Office (MS Word, Excel, PowerPoint, Project, Visio & Dev Ops).
- The ability to handle multiple demands in a fast-paced environment.
- Competent with various project management methodologies.
- Ability to demonstrate a structured project approach.
- Experience in monitoring budgets, project scope, and change control.
- An understanding of developing and implementing communications plans.
- Proven delivery of large strategic projects, on time, on schedule and to budget, sometimes multiple projects simultaneously.
- Ideally, a minimum of five years’ project management experience.
- Experience of managing customer relationships and resolving project risks and issues.

Nice to have:

- Knowledge of working in the public sector is preferred but not essential.
- A background in pensions or related financial services is preferred but not essential.

Working with and upholding our values:

- Working together.
- Committed to excellence.
- Doing the right thing.
- Forward thinking.

Operational Technical Lead – LGPS/Police & Fire Pensions (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts for candidates living 50+ miles from our offices in Preston.
£50,000- £60,000 DOE + inclusion in annual bonus scheme
37 hours a week

A glance at the role:

An exciting opportunity has arisen for an LGPS/Police & Fire Technical expert to join our growing Member Services Team to ensure operations comply with technical regulatory requirements.
The role combines technical knowledge of LGPS/Police & Fire pensions, general pensions legislation, and pensions taxation, to lead on all technical matters within the operational function.
You will be responsible for dealing with operational tax matters, such as Annual Allowance, Scheme Pays, and AFT / Event reporting queries. You may also need to undertake technical system testing, and deal with ad-hoc technical queries.
You will report into the Senior Operations Manager (Specialist Services) and will work closely within our Technical team to ensure LPPA meets all regulatory requirements.
This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £50,000- 60,000 DOE & Inclusion in annual bonus scheme
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:

• To lead on operational technical matters
• Ensure Annual Allowance calculations are undertaken in a timely and accurate manner
• Ensure statutory deadlines are met e.g. ABS, Pension Saving Statements, AFT etc.
• Deal with member queries following receipt of PSS
• Test and sign-off calculation changes to operational systems
• Deal with 1st line technical queries on an ad-hoc basis
• Ensure Scheme Pays elections are processed efficiently
• Provide technical feedback to operational staff
• Ensure the business is prepared for regulatory change
• Provide technical support in client meetings where required
• Implement regulatory and/or process changes as directed by the Technical / Risk & Compliance Team
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation




What we need from you:

• Highly experienced in LGPS or Police & Fire Pensions - preferably at least 5 -10 years
• In-depth knowledge of LGPS or Police & Fire regulations
• Detailed understanding of pensions taxation
• Ability to construe complex technical documents.
• Knowledge of overarching pensions legislation
• Experience of complex calculations and calculation testing
• Ability to manage multiple tranches of activity simultaneously.



Nice to have:

• Knowledge of the UPM system

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above
• A recognised pension administration qualification would be desirable



Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Contact Centre Advisor – Pensions Customer Service
Hybrid Working with 2 days in Preston, Lancashire
Excellent benefits & Salary DOE

• Do you have first class customer service skills?
• Want a role with no weekends, late nights, or Bank Holidays?
• Work for a company that offers career progressions.
• Incentives and recognition that rewards excellent member experience?
• Full time roles – Competitive Salary working 37 hours per week – currently an early finish every Friday.
• 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
Available to come and join us on 13th April 2026?
If so, we want to talk to you ……….

Please Note these roles are due to start on 13th April 2026 & a minimum of your first 3 weeks will be fully office based so we can support you through induction and a full training plan.

A glance at the role:

We have the opportunity for Customer Service Advisors to come and join us working on our Pensions Contact Centre, starting on Monday 13th April 2026. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls and emails into our Contact Centre.
The role is focused on answering pensions queries via telephone and email in respect of the public sector pension schemes administered by LPPA within SLA’s and to exacting standards, in a fast-paced busy environment.
You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.



A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary - 37 hours per week
• 25 days’ holiday, plus bank holidays. 2 concessionary days and half day for your birthday, with the ability to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston Town Centre
• Employee recognition awards from your Peers to win Perk box Prizes
- Incentives for excellent member experience, ranging from spot prizes to team nights out!
-Lots of Ad Hoc prizes
• Access to Health or Dental plan

What you’ll be doing:

• To answer all calls and emails within a pre-set time frame
• To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.
• To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.
• Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
• Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
• To support the service provision as appropriate undertaking other duties commensurate
• Sensitively and efficiently assist customers by resolving pension telephone/email queries and making appropriate referrals, as necessary.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.

What we need from you:

• Recent experience of contact centre is essential, especially in a high inbound call volume organisation.
• Experience of working to and consistently achieving challenging targets.
• Ability to maintain First Class customer service skills, whilst working with stretch targets.
• Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
• Excellent oral and written (grammar) communication skills.
• A self-starter.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
• Strong problem-solving skills.
• Very Resilient and customer centric at all times.
• Ability to remain calm and patient at all times
• Team Player.
• Fast Learner and take ownership for gaining knowledge and understanding.
• A great sense of humour.
• You must be prepared to work flexibly to provide cover for call centre hours between 8.30am & 5pm Monday – Friday

Desirable:
• Pensions or Financial services experience


Qualifications

• 5 GCSEs or equivalent including Math’s and English at Grade C or above

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking.