Project Manager – Pensions (Hybrid or *Remote with regular travel to Preston)
Salary circa £55– £60k DOE

*Depending on location

A glance at the role:

An exciting opportunity for an experienced Project Manager to join our Change Team to work alongside a passionate team of change professionals to help successfully deliver our Change Portfolio through a period of significant business transformation and Continuous Improvement.

Reporting into our Head of Delivery this is a fantastic opportunity to join our fast paced, collaborative and customer focused business. The successful candidate will lead on managing multiple key projects and will be responsible for all aspects of project delivery effective communication with key internal and external stakeholders, project resources, and managing the project budget.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £55 – 60k DOE
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office
• Free Car Parking in Preston City Centre
• Hybrid working – 2 days a week in Preston or Remote with regular travel to Preston depending on location


What you’ll be doing:
• Actively lead the project team and manage activities end-to-end during the project life cycle to ensure delivery of project commitments within budget
• Identify, manage, and deliver process design changes by conducting business and systems process analysis and design, focusing on quality improvement and operational efficiency
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; training to ensure maximum value is realised, recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes, and new responsibilities
• Be the interface between the business and IT, translating business requirements into functional specifications. Collaborate closely with developers to implement the requirements, and work with IT and the business to ensure testing of solutions is robust and thorough prior to all system change releases
• Pro-actively identify system improvement opportunities
• Understand and negotiate needs and expectation ns of multiple stakeholders
• Collaborate with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating solutions; managing resources; driving the resolution of issues; and holding self and team accountable for results
• Prepare clear and timely management information reporting to relevant stakeholders as appropriate
• Develop project plans including agreeing the project scope and timescales with key stakeholders, and maintain all project documentation
• Work in partnership and develop relationships with all stakeholders in each project - including our clients, suppliers and colleagues involved in the project
• Take ownership of projects and communicate individual accountability to all project stakeholders
• Provide regular and high-quality progress reports to key stakeholders
• Proactively identify risks and issues, developing strategies to mitigate risks and resolve issues related to the project, escalating where appropriate
• Make decisions and adapting plans to changes that occur during the project lifecycle.


What we need from you:

• A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for system improvements in quality, efficiency, and presentation
• Proven project management experience and project management qualifications, with proven ability to successfully deliver multiple projects in a fast-paced environment, on-time, on-schedule and within budget
• Must have experience in and the ability to engage with stakeholders at all levels to understand and document requirements
• The ability to problem-solve and be confident to present reasoned and convincing arguments to support and/or challenge a proposal
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Experience leading, motivating and managing project teams, including internal and external resources, while holding team accountable for performance and deliverables
• Excellent level of numerical, analytical, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision making
• Proficiency in MS Office (MS Word, Excel, PowerPoint, Project, Visio & Dev Ops)
• The ability to handle multiple demands in a fast-paced environment
• Competent with various project management methodologies
• Ability to demonstrate a structured project approach
• Experience in monitoring budgets, project scope, and change control
• An understanding of developing and implementing communications plans
• Proven delivery of large strategic projects, on time, on schedule and to budget, sometimes multiple projects simultaneously
• Ideally a minimum of 5 Years Project Management Experience
• Experience of managing customer relationships and resolving project risks and issues


Nice to have:

• Knowledge of working in the public sector is preferred but not essential
• A background in pensions or related financial services preferred but not essential


Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Member Communications Specialist – Hybrid 2 days per week in Preston
Salary £32k-£37k DOE

A glance at the role

We’re looking for a creative, member-focused Communications Specialist to join our Marketing & Communications team. In this role, you’ll turn complex pension information into clear, engaging, easy to understand content by delivering high-impact, engaging communications across 19 police, firefighter and local government pension schemes. You’ll guide members through every stage of their pension journey – from joining the scheme and understanding their options to preparing them for retirement and taking their pension.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary DOE.
- 25 days’ holiday, plus bank holidays,2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to a Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.

What you’ll be doing

- Deliver multi-channel communications (online and offline) that improve member understanding and experience.
- Lead annual regulatory communications and seasonal campaigns.
- Create newsletters, blogs, news stories and member letters.
- Produce storyboards and scripts for member video content.
- Support onboarding communications for new clients.
- Improve website and portal content using WordPress and PensionPoint.
- Use insights, surveys and feedback to improve the member experience.
- Produce reports and recommendations for internal stakeholders.
- Work closely with Contact Centre, Member Services, Technical, Compliance and Finance teams.

About You

- Experienced communications professional, ideally with B2C experience.
- Excellent writing, editing and proofreading skills.
- Strong attention to detail and confident creating content across different media.
- Able to manage priorities, deadlines and multiple projects.
- Creative thinker, open to new ideas and emerging technologies.
- Comfortable analysing survey data and presenting insights.
- Strong relationship-building and stakeholder skills.
- Proficient with MS Office and working within brand guidelines.
- Experience in pensions or financial services is desirable but not essential.

Our Values

- Doing the right thing
- Forward thinking
- Working together
- Committed to excellence

Contact Centre Advisor – Pensions Customer Service
Hybrid Working with 2 days in Preston, Lancashire

- Do you have first-class customer service skills?
- Want a role with no weekends, late nights, or Bank Holidays?
- Work for a company that offers career progressions?
- Incentives and recognition that reward excellent member experience?
- Full-time roles - working 37 hours per week – currently an early finish every Friday.
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.

Available to come and join us on Monday 3rd August?

If so, we want to talk to you ……….

Please note, your first 3 weeks will be fully office-based, so we can support you through induction and a full training plan.

A glance at the role:

We have the opportunity for Contact Centre Advisors to come and join us, working at our Pensions Contact Centre, starting on Monday 3rd August 2026. You will be confident and professional, providing the highest standard of customer service to members, employers, and 3rd parties calls and emails into our Contact Centre.

The role is focused on answering pensions queries via telephone and email in respect of the public sector pension schemes administered by LPPA within SLAs and to exacting standards, in a fast-paced, busy environment.

You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary - 37 hours per week.
- 25 days’ holiday, plus bank holidays, 2 concessionary days and an extra day for your birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre.
- Employee recognition awards from your Peers to win Perk box Prizes.
- Incentives for excellent member experience, ranging from spot prizes to team nights out!
- Lots of Ad Hoc prizes.
- Access to Health or Dental plan.

What you’ll be doing:

- To answer all calls and emails within a pre-set time frame.
- To assist and help our members and employers receive first-class service by answering questions and queries and taking ownership.
- To achieve a set of clear KPI targets with regard to Call length, Total handling times, Hold times and wrap/after call time.
- Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
- Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
- To support the service provision as appropriate, undertaking other duties commensurate.
- Sensitively and efficiently assist customers by resolving pension telephone/email queries and making appropriate referrals, as necessary.
- Deliver a flexible and responsive service in line with the needs of the business, alongside taking ownership of individual enquiries and customer requests.
- Work independently without close supervision.
- Meet and exceed agreed quality and performance targets.

What we need from you:

- Experience of a contact centre is essential, especially in a high inbound call volume organisation.
- Experience of working to and consistently achieving challenging targets.
- Ability to maintain First-Class customer service skills, whilst working with stretch targets.
- Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
- Excellent oral and written (grammar) communication skills.
- A self-starter.
- Great interpersonal skills and empathetic listening skills.
- Excellent IT skills, including the application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
- Strong problem-solving skills.
- Very Resilient and customer-centric at all times.
- Ability to remain calm and patient at all times.
- Team Player.
- Fast Learner and takes ownership for gaining knowledge and understanding.
- A great sense of humour.
- You must be prepared to work flexibly to provide cover for call centre hours between 8.30am & 5pm, Monday – Friday.

Desirable:

- Pensions or Financial services experience

Qualifications

- 5 GCSEs or equivalent, including Maths and English at Grade C or above

Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking

Member Services Lead - Pensions (Hybrid or Remote with Travel to Preston)

Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston.
£65-75k DOE + benefits- 37 hours a week

Please note shortlisting will be concluded on 20th July, with interviews to be scheduled w/c 3rd and 10th August


A glance at the role:

Our Senior Manager Member Services Lead role is a key senior leadership role with responsibility for shaping and delivering high-quality pensions administration across LGPS, Police and Fire schemes. You will lead large-scale service delivery, drive operational excellence, and play a critical role in transforming how we deliver member and employer outcomes.

The role holder will be accountable for the delivery of client SLAs, driving high performance across teams, and embedding a culture where exceptional member service is at the heart of everything we do. They will play a critical role in developing people capability, strengthening operational performance, and leading continuous improvement initiatives.

As a senior leader within Member Services, you will lead, motivate and inspire multidisciplinary administration teams, working in close partnership with the Head of Member Services and wider leadership group to ensure LPPA continues to deliver value and trusted outcomes for our stakeholders.

At LPPA, we are continuing to evolve our operating model, investing in technology, and strengthening our service delivery approach. This role offers the opportunity to influence that journey and make a tangible impact across a large and complex client base.

This is an excellent opportunity for an experienced leader to shape service delivery within a fast-paced, collaborative and customer-focused organisation. You will be part of a supportive and inclusive culture, with significant opportunities for ongoing professional development and the chance to make a meaningful impact at a strategic level.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

• Competitive salary £65-75k DOE + inclusion in annual bonus scheme
• 30 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:

As a member of the senior leadership team, you will contribute to wider organisational priorities, influence decision-making, and help shape the future direction of Member Services.


• Lead and develop a high performing team of circa 40 administrators and people managers to operate effectively to deliver a high-quality service
• Lead by example by setting consistently high standards in every area of administration
• Drive adoption of technology and automation to improve efficiency
• Inspire staff to develop and meet their career goals
• Liaise with the Head of Planning & Insights to understand how macro factors can impact demand
• Oversee work allocation and ensure effective service delivery
• Lead continuous improvement and service transformation initiatives to enhance the member experience
• Monitor performance against the forecast daily with the aim to clear all due work with no backlog carry over
• Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered
• Prepare regular MI showing the forecast vs actual performance and explain differentials
• Review and improve current processes, systems and ways of working to ensure they are fit for the future
• Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency.
• Demonstrate a strong understanding of regulatory requirements within Local Government, Fire and Police pension schemes, ensuring all regulatory and disclosure deadlines are met.
• Input into LPPA risk register and where appropriate, act as risk owner on data risks, helping define the risk appetite on level of monitoring and compliance risks.
• Be pro-active in identifying and embedding ways for reduction in number of complaints, data breaches and errors.
• Forward plan resource requirements to support Value Added Business (VAB) activity as required with the Commercial team.
• Engage with clients, Pension Boards and Committees
• Consistently achieve member and employee satisfaction scores
• Demonstrate reduction in number of complaints, data breaches and errors.



What we need from you:

• Proven leadership experience within LGPS pensions administration, with responsibility for large teams and complex service delivery environments (minimum 5 years)
• Experience of Local Government Pensions Administration (minimum 5 years)
• Experience of leading, managing and driving the performance of others (30+ direct / indirect reports)
• Experience of client relationship management
• Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes.
• Experience managing change in a fast-paced and agile environment.
• Ability to interpret and use complex data.
• Ability to review and improve end to end processes.
• Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and advice to support LPPA objectives.
• Attention to detail and innovative thinking skills.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Experienced Pensions Administrator – Police & Fire Team (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary circa £28K – £32k DOE 37 hours a week

A glance at the role:
We have the opportunity for an Experienced Police or Fire Pensions Administrator to join us on a full time, permanent basis. You will have a strong background in Police or Fire Schemes
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- £28,000 – £32,000 dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre



What you’ll be doing:
1. Casework Delivery & Ownership
• Process a range of Police & Fire pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards.
• Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines.
• Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.

2. Member & Employer Experience
• Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity.
• Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly.
• Deliver a consistently positive, professional and member centric service experience.

3. Quality, Assurance & Compliance
• Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities.
• Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data.
• Support quality assurance processes, including peer review, feedback activity and corrective action where required.

4. Operational Effectiveness
• Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment.
• Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery.
• Maintain accurate records and system data to support audit, reporting and service oversight.

5. Collaboration & Continuous Improvement
• Work collaboratively with colleagues, and wider stakeholders to resolve queries and share technical knowledge.
• Contribute to service improvement activity by identifying theme trends, risks or process improvements.
• Actively engage in learning and development to maintain and enhance technical and service capability.



What we need from you:
• Proven experience in Police or Fire pensions administration, with the ability to manage complex casework independently.
• Strong numerical and analytical skills with high attention to detail and accuracy.
• Ability to work to deadlines while maintaining service quality and compliance.
• Excellent written and verbal communication skills, with a strong customer service focus.
• Ability to take ownership, problem solve effectively and escalate appropriately.
• Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).

Nice to have:

• Experience working in a high volume, SLA driven Member Services environment.
• Working towards or holding a recognised pensions qualification.


Qualifications
• 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:
• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

LGPS Experienced Pensions Administrator – Transfers & Aggregations Team (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £28K – £32k DOE 37 hours a week

A glance at the role:
We have the opportunity for an Experienced LGPS Pensions Administrator to join us on a full time, permanent basis. You will have a strong background in LGPS – ideally in Transfers.
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- £28,000 – £32,000 dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre



What you’ll be doing:
1. Casework Delivery & Ownership
• Process a range of LGPS pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards.
• Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines.
• Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.

2. Member & Employer Experience
• Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity.
• Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly.
• Deliver a consistently positive, professional and member centric service experience.

3. Quality, Assurance & Compliance
• Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities.
• Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data.
• Support quality assurance processes, including peer review, feedback activity and corrective action where required.

4. Operational Effectiveness
• Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment.
• Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery.
• Maintain accurate records and system data to support audit, reporting and service oversight.

5. Collaboration & Continuous Improvement
• Work collaboratively with colleagues, and wider stakeholders to resolve queries and share technical knowledge.
• Contribute to service improvement activity by identifying theme trends, risks or process improvements.
• Actively engage in learning and development to maintain and enhance technical and service capability.



What we need from you:
• Proven experience in LGPS pensions administration, with the ability to manage complex casework independently.
• Strong numerical and analytical skills with high attention to detail and accuracy.
• Ability to work to deadlines while maintaining service quality and compliance.
• Excellent written and verbal communication skills, with a strong customer service focus.
• Ability to take ownership, problem solve effectively and escalate appropriately.
• Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).

Nice to have:

• Experience working in a high volume, SLA driven Member Services environment.
• Working towards or holding a recognised pensions qualification.


Qualifications
• 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:
• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Principal Pensions Administrator – Police/ Fire Specialist
(hybrid/remote working options)

Hybrid Working with 2 days in Preston, Lancashire or Remote if you qualify
Fully Home working contracts are available for candidates living 50+ miles from our offices in Preston.
Salary circa £33,000 – £43,000 DOE 37 hours a week

A glance at the role:

We are currently seeking a Principal Pensions Administrator to join our Member Services department on a full-time, permanent basis.
As a Principal Pensions Administrator, you will provide technical pensions support across our Police & Fire team, whilst providing hands on experience on the administration processing.

You will support in ensuring client SLAs are delivered through focusing on operational excellence, high levels of accuracy and delivering an excellent member experience.

Playing a key part the development of administration staff within the teams, you will also lead on supporting any project work or audit activity.

Ensuring that complex cases are completed accurately and with minimal issues arising by confirming that all pension calculations are correct.
Supporting the improvement of our service, you will share your technical and process knowledge with the team and maximise the use of new technologies to improve the accuracy of pensions calculations.

Additionally, you will proactively identify opportunities to minimise data breaches, errors and overall complaints.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

- £33k – 43k dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre


What you will be doing:

• Support the Member Services Lead to improve service quality and business efficiency
• Deliver an ongoing improvement in quality through technical pensions support to the team and ensure technical and process knowledge is shared across the team members.
• Process or check complex cases where required, ensuring the accuracy of pension calculations produced and general quality of work is too a high standard with minimal issues arising through quality and checking processes.
• Be pro-active in identifying and embedding ways for reduction in number of complaints, data breaches and errors.
• Provide ad-hoc support for business projects and audits
• Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency and accuracy of calculations.
• Support with staff development where required
• Deputise for Team Leaders / Member Services Lead in their absence
• Act as a role model for other staff
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation

What we need from you:

To be considered as a Principal Pensions Administrator you will need:

- Extensive knowledge and experience in administering Police or Fire schemes - ideally at least 5 years’ experience
- In-depth technical pensions knowledge
- Problem solving skills
- Highly accurate working standards
- Highly efficient working methodologies
- To be a consistent high performer


Desirable:
• Good knowledge of the UPM system
• Pensions Qualifications (PMI or equivalent)
• Training experience
• Minimum of five years' experience in Police/ Fire Pension schemes