Data Quality Lead

Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel for candidates living 50+ miles from our offices in Preston.
£55-65k DOE + Bonus & benefits - 37 hours a week

About Us
LPPA are a leading third party pension administrator for the Local Government, Police, and Fire sectors. Our focus is simple: delivering trusted, accurate and compliant pension services backed by exceptional data quality. As we continue to grow and raise standards across our organisation, we’re looking for a Data Quality Lead to drive our data strategy and champion a culture of continuous improvement.


The Role

As Data Quality Lead, you will bring deep LGPS, Fire or Police pensions expertise together with a passion for data excellence. You’ll own the organisation’s data quality strategy, lead an independent Data Quality team, and design a robust assurance framework that ensures accuracy, compliance, and operational efficiency.
You’ll be the go to expert on data quality—working closely with Data Services, Employer Engagement and Member Services to improve data integrity, strengthen processes, and support key regulatory requirements such as TPR (The Pensions Regulator) Data Quality Framework, Pensions Increase, Annual Allowance and Annual Benefit Statements

This role is central to shaping our future approach to data, influencing decision making, and ensuring we deliver a first class experience to members, employers and stakeholders.


What we can offer you:

Joining us means joining an organisation that puts people first.

• Competitive salary £55k – 65k DOE + inclusion in annual bonus scheme
• 30 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre
• A collaborative & inclusive organisational culture.

Key Responsibilities

• Provide strategic oversight of data quality across the organisation, aligned to TPR’s Data Quality framework.
• Design and deliver a comprehensive data quality assurance regime.
• Lead data discovery work, including identification and remediation of data issues and root cause analysis.
• Collaborate with internal teams to drive improvements in employer data, reporting and compliance.
• Act as the primary contact for all data quality matters, including audit and risk engagement.
• Produce insightful reporting and present trends to senior leadership.
• Oversee valuation data for LGPS, Police and Fire schemes.
• Maintain and enhance TPR data quality scores.
• Oversee TUPE data management and onboarding of new employers.
• Champion digital processes, automation and member self service.
• Lead, manage and develop a high performing Data Quality team.
• Build a culture of accountability, continuous improvement and professional growth.
• Ensure compliance with GDPR, Data Protection and internal security policies.


What you will bring:

Essential

• 5–10+ years’ experience in LGPS, Police or Fire pensions.
• Strong communication and stakeholder engagement skills.
• Deep understanding of pension administration legislation and standards.
• Proven experience leading data quality teams in a regulated environment.
• Excellent analytical, problem solving and root cause analysis skills.
• Experience designing data quality frameworks and assurance programmes.
• Strong organisational and project management skills.
• Track record of leading or contributing to data transformation projects.
• Ability to manage complex data processes and deliver at pace.


Nice to have:

• Experience using UPM.
• Professional qualifications in pensions, data or business management.
• Knowledge of data analytics tools such as SQL, Excel, Tableau or Power BI.
• Experience in data governance or regulatory reporting projects.



Our Values

Doing the right thing
Forward thinking
Working together
Committed to excellence


Ready to Join Us?
If you’re passionate about driving data excellence and want to play a key role in shaping the future of pension administration, we’d love to hear from you.

A glance at the role:

We’re seeking a strategic leader to own and elevate the end to end employer engagement journey—enhancing onboarding, support, and performance to deliver outstanding member outcomes. You’ll shape a seamless employer experience, lead targeted engagement teams, and champion innovation, data-driven strategies, and continuous improvement. With a focus on strong relationships and operational excellence, this role is central to improving employer satisfaction, driving efficiency, and strengthening the quality and timeliness of data across our schemes.

This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £60k – 65k DOE + inclusion in annual bonus scheme
• 30 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre

Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel for candidates living 50+ miles from our offices in Preston.
£60-65k DOE + Benefits - 37 hours a week

Contact Centre Advisor – Pensions Customer Service
Hybrid Working with 2 days in Preston, Lancashire

- Do you have first-class customer service skills?
- Want a role with no weekends, late nights, or Bank Holidays?
- Work for a company that offers career progressions?
- Incentives and recognition that reward excellent member experience?
- Full-time roles - working 37 hours per week – currently an early finish every Friday.
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.

Available to come and join us on Monday 11th May??

If so, we want to talk to you ……….

Please note, your first 3 weeks will be fully office-based, so we can support you through induction and a full training plan.

A glance at the role:

We have the opportunity for Contact Centre Advisors to come and join us, working at our Pensions Contact Centre, starting on Monday 11th May 2026. You will be confident and professional, providing the highest standard of customer service to members, employers, and 3rd parties calls and emails into our Contact Centre.

The role is focused on answering pensions queries via telephone and email in respect of the public sector pension schemes administered by LPPA within SLAs and to exacting standards, in a fast-paced, busy environment.

You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary - 37 hours per week.
- 25 days’ holiday, plus bank holidays, 2 concessionary days and a half day for your birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre.
- Employee recognition awards from your Peers to win Perk box Prizes.
- Incentives for excellent member experience, ranging from spot prizes to team nights out!
- Lots of Ad Hoc prizes.
- Access to Health or Dental plan.

What you’ll be doing:

- To answer all calls and emails within a pre-set time frame.
- To assist and help our members and employers receive first-class service by answering questions and queries and taking ownership.
- To achieve a set of clear KPI targets with regard to Call length, Total handling times, Hold times and wrap/after call time.
- Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
- Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
- To support the service provision as appropriate, undertaking other duties commensurate.
- Sensitively and efficiently assist customers by resolving pension telephone/email queries and making appropriate referrals, as necessary.
- Deliver a flexible and responsive service in line with the needs of the business, alongside taking ownership of individual enquiries and customer requests.
- Work independently without close supervision.
- Meet and exceed agreed quality and performance targets.

What we need from you:

- Experience of a contact centre is essential, especially in a high inbound call volume organisation.
- Experience of working to and consistently achieving challenging targets.
- Ability to maintain First-Class customer service skills, whilst working with stretch targets.
- Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
- Excellent oral and written (grammar) communication skills.
- A self-starter.
- Great interpersonal skills and empathetic listening skills.
- Excellent IT skills, including the application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
- Strong problem-solving skills.
- Very Resilient and customer-centric at all times.
- Ability to remain calm and patient at all times.
- Team Player.
- Fast Learner and takes ownership for gaining knowledge and understanding.
- A great sense of humour.
- You must be prepared to work flexibly to provide cover for call centre hours between 8.30am & 5pm, Monday – Friday.

Desirable:

- Pensions or Financial services experience

Qualifications

- 5 GCSEs or equivalent, including Maths and English at Grade C or above

Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking

Member Services Lead (Hybrid or Remote with Travel to Preston)

Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston.
£65k-£70k DOE + benefits - 37 hours a week.

A glance at the role:

Our Member Services Lead role combines technical experience of the LGPS, Police or Firefighters pension schemes and service delivery experience, to deliver a market-leading pensions administration service.

The role holder will be responsible for ensuring client SLAs are delivered, staff are developed, and that member service is key to everything we do.

The role holder will lead, motivate and inspire the administration team, whilst working closely with the Head of Member Services to ensure LPPA provide value to our stakeholders.

This is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary £65k-£70k DOE + inclusion in annual bonus scheme.
- 30 days’ holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.

What you’ll be doing:

- Ensure your team of circa 40 administrators and people managers operate effectively to deliver a high-quality service
- Lead by example by setting consistently high standards in every area of administration
- Support the completion of change projects, testing and audit activity
- Inspire staff to develop and meet their career goals
- Liaise with the Head of Planning & Insights to understand how macro factors can impact demand
- Ensure work allocation is effective and cases are processed efficiently
- Enhance the member experience, ensuring members are kept up to date with case progress
- Monitor performance against the forecast daily with the aim of clearing all due work with no backlog carry over
- Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered
- Prepare regular MI, showing the forecast vs actual performance and explain differentials
- Review and improve current processes, systems and ways of working to ensure they are fit for the future
- Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency
- Demonstrate a strong understanding of regulatory requirements within Local Government, Fire and Police pension schemes, ensuring all regulatory and disclosure deadlines are met
- Input into LPPA risk register and, where appropriate, act as risk owner on data risks, helping define the risk appetite on the level of monitoring and compliance risks.
- Be pro-active in identifying and embedding ways for reduction in the number of complaints, data breaches and errors
- Forward plan resource requirements to support Value Added Business (VAB) activity as required with the Commercial team
- Attend client meetings and present at the Pension Board / Pension Committee meeting as required
- Consistently achieve member and employee satisfaction scores
- Demonstrate reduction in the number of complaints, data breaches and errors

What we need from you:

- Previous management / senior management experience (minimum 5 years)
- Experience of Local Government Pensions Administration (minimum 5 years)
- Experience of leading, managing and driving the performance of others (30+ direct / indirect reports)
- Experience of client relationship management
- Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes
- Experience managing change in a fast-paced and agile environment
- Ability to interpret and use complex data
- Ability to review and improve end-to-end processes
- Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and provide advice to support LPPA objectives
- Attention to detail and innovative thinking skills
- Self-motivated, decisive, with the ability to adapt to change and competing demands

Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking

Head of Development Centre (LGPS)
Hybrid or Remote with Travel to Preston
Salary £75k – 85k DOE + Inclusion in Annual Bonus Scheme

A glance at the Role
We are looking for an inspiring and strategic leader to become LPPA’s Head of Development Centre. In this pivotal role, you will design and deliver a high-impact learning and development strategy that strengthens colleague capability, embeds a member-first culture, and supports operational excellence across Member Services.
You will ensure every colleague receives consistent, high-quality technical and systems training, while partnering closely with the Director of Member Services to drive performance, succession planning and long-term workforce development.
A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

• Competitive salary £75k – 85k DOE & Inclusion in Annual Bonus Scheme
• 30 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre

What you’ll be doing

• Design and implement a structured, robust training curriculum to ensure consistent, high-quality learning across LPPA.
• Set and uphold service standards across Member Services, fostering a culture of continuous improvement and learning.
• Develop and maintain succession plans for all key roles within Member Services.
• Establish a career development working group to capture and support employee aspirations.
• Oversee the delivery of technical and systems training to ensure operational readiness and excellence.
• Champion a “member-first” mindset from onboarding through to ongoing development.
• Support career pathways and structured development programmes.
• Produce regular management information to support strategic decision making.
• Demonstrate measurable improvements in retention, engagement, and training outcomes.

About You

• Proven experience leading a standalone development centre.
• Extensive knowledge of Local Government Pensions Administration (LGPS)
• Proven ability to create & manage complex training programmes
• Senior leadership experience at Head-of-Department level or equivalent.
• Strategic expertise in staff development, coaching and performance management.
• Excellent stakeholder engagement and influencing skills.
• Outstanding written and verbal communication skills.
• Proactive, innovative and detail-focused, with the ability to manage competing priorities.
• Adaptable, decisive and self-driven.

Desirable

• Experience using the UPM (Civica) pension administration system.
• Strong understanding of UK pension legislation.

Why LPPA?
We’re committed to doing the right thing, thinking forward, working together, and striving for excellence. Join us and be part of a team that invests in people and builds careers—not just jobs.