Current Vacancies

LPPA - IT

Management Information (MI) Lead

Hybrid

Job Ref
TECH 462
Location
Hybrid

Management Information (MI) Lead

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston, with travel to Preston required.
Salary £45 – 50k DOE 37 hours a week

A glance at the role:
An exciting opportunity has arisen for an experienced MI Lead to join our growing Technology and Innovation department, leading a team of 2 MI Reporting Analysts. You will report into the Director of Technology & Innovation, leading the MI function to ensure that LPPA develops and maintains real time monitoring and delivery of MI for internal and external reporting, planning and decision making.
This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Attractive salary of £45 – 50k DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre



What you’ll be doing:

• Lead and motivate a team of MI reporting analysts.
• Develop reporting material for stakeholders including the Executive Team, Operations Managers and the Senior Management Team, maintaining a database of MI to ensure consistency of reporting.
• Development and maintenance of the LPPA Data Warehouse
• Analysis of MI reports to provide insight to the Business
• Responsibility for maintenance of SLA reports to the Operational Managers
• Responsibility for supplying data for benchmarking (CEM/CIPFA)
• Production of MI on our competitive landscape
• Responsibility for co-ordinating and producing client quarterly reports and reports for client meetings, pensions committees.
• Manage the month end reporting process, including production of the monthly management team MI package, and ensure the efficient flow of information from local systems to stakeholder reporting.
• Input performance forecasts and targets through scenario modelling and trend analysis.
• Contribute to the development of the long-term management information strategy for the business, improving system structure and reporting processes, and increase the level of automation in the interface between systems and reports.
• Liaise with key stakeholders such as Finance, HR, business units and IT departments in respect of management information development.
• Work with project teams on the reporting requirements, including what data needs captured for business reporting.
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation
• Communicate clearly to ensure team members are working harmoniously and to the same standard
• Make effective decisions to aid with the progression of projects and problem solving
• Motivate, support and drive team towards their goals
• Undertake full responsibility for the management and development of the team
• The development and delivery of improved Management Information, including development of the Data Warehouse.
• Producing key performance reports such for the Leadership Teams.
• Working with systems team to proactively produce data for scheme / annual data returns
• Undertaking interrogation and analysis of data to providing business intelligence in order to support innovative solutions to problems.
• Ensure that reporting in relation to LPPA MI is made in a timely and consistent manner as required to all stakeholders.
• To demonstrate team ethics and work as part of LPPA teams supporting the business objectives.
• Continually develop personal knowledge and skill, to maintain subject expert status on all matters relating to compliance and regulatory risk across the pension’s administration business.



What we need from you:

• Be a proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for improvements in quality, efficiency, and presentation.
• 5-10+ years of experience working in a similar role
• Evidences experience of working with a variety of analytical tools and methodologies
• High degree of IT literacy, specifically around Microsoft Excel, SSRS & Power BI.
• Exemplary management skills
• Strong attention to detail; with highly developed analytical and problem-solving skills and the ability to present reasoned and convincing arguments to support and/or challenge a proposal.
• Ability to interpret patterns in data and articulate insights to others - the “so what”
• Excellent communication skills including the ability to influence and build good working relationships at all levels both internally and externally.
• Excellent level of numerical, analytical, ICT, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision making.
• Ability to work under pressure, with tight deadlines and responsibility for delivery
• Flexible with proven ability to adapt to shifting priorities, demands and timelines
• Demonstrates a “can do” approach acting as a role model to staff through positive messaging, attitudes and actions
• Understanding of pensions administration is desirable but not essential

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking


Function
MI Team
Status
Full Time
Type
Permanent
Hours
37

Share this vacancy

LPPA - Operations

Operational Technical Lead - LGPS Pensions

United Kingdom

Job Ref
Ops 422/2
Location
United Kingdom
Salary
£45 – 55k DOE

Operational Technical Lead - LGPS

Hybrid or Remote working
Remote contracts will be considered for candidates living 50+ miles from our offices in Preston, and occasional travel to Preston, Lancashire will be required.

A glance at the role and LPPA:

An exciting opportunity has arisen for an LGPS Technical expert to join our growing operations team. The role combines technical knowledge of LGPS pensions, general pensions legislation, and pensions taxation, to lead on all technical matters within the operational function.

You will be responsible for dealing with operational tax matters, such as Annual Allowance, Scheme Pays, and AFT / Event reporting queries. You may also need to undertake technical system testing, and deal with ad-hoc technical queries.

You will report into the Head of Operations and will work closely with the Technical team to ensure LPPA meets all regulatory requirements.
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Attractive salary of £45 – 55k DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.


What you’ll be doing:

• To lead on operational technical matters
• Ensure Annual Allowance calculations are undertaken in a timely and accurate manner
• Ensure statutory deadlines are met e.g. ABS, Pension Saving Statements, AFT etc.
• Deal with member queries following receipt of PSS
• Test and sign-off calculation changes to operational systems
• Deal with 1st line technical queries on an ad-hoc basis
• Ensure Scheme Pays elections are processed efficiently
• Provide technical feedback to operational staff
• Ensure the business is prepared for regulatory change
• Provide technical support in client meetings where required
• Implement regulatory and/or process changes as directed by the Technical / Risk & Compliance Team
. Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation


What we need from you:

• Highly experienced in LGPS Pensions - Minimum of 5 years, but preferably at least 10 years of LGPS experience
• In-depth knowledge of LGPS regulations
• Detailed understanding of pensions taxation
• Ability to construe complex technical documents.
• Knowledge of overarching pensions legislation
• Experience of complex calculations and calculation testing
• Ability to manage multiple tranches of activity simultaneously

Nice to have:
• Knowledge of UPM system

Function
Operations
Status
Full Time
Type
Permanent
Hours
37

Share this vacancy

LPPA - Pensions Administration

Senior Pensions Administrator - LGPS (Hybrid or Remote)

Hybrid

Job Ref
Ops 450 All teams
Location
Hybrid

Senior Pensions Administrator - LGPS (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £28k – 35k DOE 37 hours a week


A glance at the role:

We have the opportunity for Senior Pensions Administrators to join us on a full time, permanent basis. You will have a background in LGPS and we are particularly interested in experience in Retirements although Bereavements, Police and Fire & Transfers would also be considered.

Your role will be to assist in the provision of a pension scheme administration service in respect of the pension schemes administered by LPPA. To ensure work is completed to the highest standards demonstrating accuracy and attention to detail whilst providing good customer service.
Other organisations may call this Senior Pensions Officer or Lead Pension Administrator.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary £28 – 35k DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free offsite Car Parking



What you’ll be doing:

• To process and check a range of general pensions case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas.
• To assist with the processing or checking of complex or urgent cases, or cases that have been escalated, where required
• To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas.
• To develop an understanding of current pensions regulations and overriding legislation, maintaining an up-to-date knowledge
• Liaise with customers and third parties obtaining information in respect of the work undertaken on the team.
• Maintain information security, dealing appropriately with sensitive and confidential information within Service protocol/guidelines.
• Ensure that all work is carried out in a timely and accurate manner achieving required accuracy levels.
• To sensitively and accurately assist and help our members and employers receive first class service by answering questions and queries.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.
• To support the service provision as appropriate undertaking other duties commensurate with the post
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation

What we need from you:

• Extensive experience within the LGPS, Police, or Firefighters pension scheme (ideally a minimum of 3 years)
• Ability to manage a high caseload and complete work to a consistently high standard, and Role models’ behaviours for others to follow.
• Ability to work effectively on own initiative as well as being an effective team player, who is able to develop and maintain good working relationships within the team and the wider business.
• Displays a positive and flexible attitude and approach to work
• Comfortable working with numbers and able to perform calculations where required.
• Ability to work accurately and to deadlines.
• Ability to use systems and processes relevant to pension payroll and pension administration.
• The ability to communicate effectively at all levels possessing excellent communication skills (both oral and written) and first-class customer service skills.
• Experience of working to and consistently achieving challenging targets.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
• Strong problem solving skills.
• Resilient and customer centric at all times.
• Fast Learner and take ownership for gaining knowledge and understanding.

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above
• A recognised pension administration qualification (or working towards) would be desirable



Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Function
Pensions Administration
Status
Full Time
Type
Permanent
Hours
37

Share this vacancy

Customer Service Advisor - Helpdesk - Contact Centre

Preston

Job Ref
3785
Location
Preston
Salary
22900

Customer Service Advisor - Helpdesk / Contact Centre

Hybrid Working with 2 days in Preston, Lancashire
• Do you have first class customer service skills?
• Want a role with no weekend, late nights, or Bank Holidays?
• Work for a company that offers career progressions.
• Incentives and recognition that rewards excellent member experience?
• Salary £22.900 working 37 hours per week – currently an early finish every Friday.
• 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
If so, we want to talk to you ……….
A glance at the role:

We have the opportunity for a Customer Service Advisor to come and join us working on our Pensions Helpdesk, starting on 8th July 2024. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls into our Helpdesk.
The role is focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA within SLA’s and to exacting standards, in a fast-paced busy environment.
This is an exciting time to join us as we have recently moved to a brand-new collaborative workspace in Preston City Centre.
You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

Please Note Your first 3 weeks will be fully office based so we can support you through induction and a full training plan.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary: £22.900
- 37 hours per week
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Employee recognition awards from your Peers to win Perk box Prizes
- Incentives for excellent member experience, ranging from spot prizes to team nights out!
- Lots of Ad Hoc prizes


What you’ll be doing:

• To answer all calls within a pre-set time frame
• To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.
• To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.
• Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
• Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
• To support the service provision as appropriate undertaking other duties commensurate
• Sensitively and efficiently assist customers by resolving pension telephone queries and making appropriate referrals, as necessary.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.

What we need from you:

• Recent experience of contact centre would be advantageous especially in a high inbound call volume organisation.
• Experience of working to and consistently achieving challenging targets.
• Ability to maintain First Class customer service skills, whilst working with stretch targets.
• Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
• Excellent oral and written (grammar) communication skills.
• A self-starter.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
• Strong problem-solving skills.
• Very Resilient and customer centric at all times.
• Ability to remain calm and patient.
• Team Player.
• Fast Learner and take ownership for gaining knowledge and understanding.
• A great sense of humour.
• You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays).

Desirable:
• Pensions or Financial services experience


Qualifications

• 5 GCSEs or equivalent including Math’s and English at Grade C or above

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking.



Function
Pensions Helpdesk
Status
Full Time
Type
Permanent
Hours
37

Share this vacancy

Job Alerts

Can’t see the role you want? Register your details with us to be notified when we’re hiring!