Project Manager
(Hybrid or Remote with regular travel to Preston)
Salary circa £50k – £55k DOE

A glance at the role:

An exciting time for an experienced Project Manager to join our growing Change Team and work alongside a passionate team of change professionals to help successfully deliver our Change Portfolio through a period of significant business transformation and continuous improvement.

Reporting to our Head of Delivery, this is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. The successful candidate will lead on managing multiple key projects and will be responsible for all aspects of project delivery, effective communication with key internal and external stakeholders, project resources, and managing the project budget.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary £50 – 55k DOE.
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.

What you’ll be doing:

- Support the pensions administration change programme by producing clear business and system requirements, process maps, testing, training, and implementation plans.
- Identify, manage, and deliver process design changes by conducting business and systems process analysis and design, focusing on quality improvement and operational efficiency.
- Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; training to ensure maximum value is realised, recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes, and new responsibilities.
- Be the interface between the business and IT, translating business requirements into functional specifications. Collaborate closely with developers to implement the requirements, and work with IT and the business to ensure testing of solutions is robust and thorough prior to all system change releases.
- Proactively identify system improvement opportunities.
- Understand and negotiate the needs and expectations of multiple stakeholders.
- Collaborate with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating solutions; managing resources; driving the resolution of issues; and holding self and team accountable for results.
- Prepare clear and timely management information reporting to relevant stakeholders as appropriate.
- Develop project plans, including agreeing the project scope and timescales with key stakeholders, and maintain all project documentation.
- Actively lead the project team and manage activities end-to-end during the project life cycle to ensure delivery of project commitments within budget.
- Work in partnership and develop relationships with all stakeholders in each project, including our clients, suppliers and colleagues involved in the project.
- Take ownership of projects and communicate individual accountability to all project stakeholders.
- Provide regular and high-quality progress reports to key stakeholders.
- Proactively identify risks and issues, developing strategies to mitigate risks and resolve issues related to the project, escalating where appropriate.
- Make decisions and adapt plans to changes that occur during the project lifecycle.

What we need from you:

- A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for system improvements in quality, efficiency, and presentation.
- Proven project management experience and project management qualifications, with proven ability to successfully deliver multiple projects in a fast-paced environment, on time, on schedule, and within budget.
- Must have experience in and the ability to engage with stakeholders at all levels to understand and document requirements.
- The ability to problem-solve and be confident to present reasoned and convincing arguments to support and/or challenge a proposal.
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
- Experience leading, motivating and managing project teams, including internal and external resources, while holding the team accountable for performance and deliverables.
- Excellent level of numerical, analytical, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision-making.
- Proficiency in MS Office (MS Word, Excel, PowerPoint, Project, Visio & Dev Ops).
- The ability to handle multiple demands in a fast-paced environment.
- Competent with various project management methodologies.
- Ability to demonstrate a structured project approach.
- Experience in monitoring budgets, project scope, and change control.
- An understanding of developing and implementing communications plans.
- Proven delivery of large strategic projects, on time, on schedule and to budget, sometimes multiple projects simultaneously.
- Ideally, a minimum of five years’ project management experience.
- Experience of managing customer relationships and resolving project risks and issues.

Nice to have:

- Knowledge of working in the public sector is preferred but not essential.
- A background in pensions or related financial services is preferred but not essential.

Working with and upholding our values:

- Working together.
- Committed to excellence.
- Doing the right thing.
- Forward thinking.

Member Communications Specialist – Hybrid 2 days per week in Preston
Salary £32k-£37k DOE

A glance at the role

We’re looking for a creative, member-focused Communications Specialist to join our Marketing & Communications team. In this role, you’ll turn complex pension information into clear, engaging, easy to understand content by delivering high-impact, engaging communications across 19 police, firefighter and local government pension schemes. You’ll guide members through every stage of their pension journey – from joining the scheme and understanding their options to preparing them for retirement and taking their pension.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary DOE.
- 25 days’ holiday, plus bank holidays,2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to a Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.

What you’ll be doing

- Deliver multi-channel communications (online and offline) that improve member understanding and experience.
- Lead annual regulatory communications and seasonal campaigns.
- Create newsletters, blogs, news stories and member letters.
- Produce storyboards and scripts for member video content.
- Support onboarding communications for new clients.
- Improve website and portal content using WordPress and PensionPoint.
- Use insights, surveys and feedback to improve the member experience.
- Produce reports and recommendations for internal stakeholders.
- Work closely with Contact Centre, Member Services, Technical, Compliance and Finance teams.

About You

- Experienced communications professional, ideally with B2C experience.
- Excellent writing, editing and proofreading skills.
- Strong attention to detail and confident creating content across different media.
- Able to manage priorities, deadlines and multiple projects.
- Creative thinker, open to new ideas and emerging technologies.
- Comfortable analysing survey data and presenting insights.
- Strong relationship-building and stakeholder skills.
- Proficient with MS Office and working within brand guidelines.
- Experience in pensions or financial services is desirable but not essential.

Our Values

- Doing the right thing
- Forward thinking
- Working together
- Committed to excellence

Employer Communications Specialist – Hybrid 2 days in Preston
Salary £32k-£37k DOE

About the Role

We’re looking for a skilled Employer Communications Specialist to help us deliver high-impact, engaging communications to the employers of 19 police, firefighter and local government pension schemes.

Working closely with our Communications Manager and Employer Engagement team, you’ll gather insights, create clear, compelling content and deliver multi-channel campaigns that support employers, simplify processes, and ultimately improve employer engagement with their pension scheme.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary DOE.
- 25 days’ holiday, plus bank holidays, 2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to a Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.

What You’ll Be Doing

Communication & Project Delivery

- Lead targeted employer communications for key LPPA projects.
- Plan and deliver employer updates on regulation and process changes.
- Own seasonal campaigns, newsletters, bulletins, and onboarding communications.
- Create proactive communication solutions that strengthen employer engagement.

Copywriting

- Produce high-quality content across email, blogs, letters, scripts, presentations, and digital channels.
- Develop video storyboard content and contribute to LinkedIn and YouTube activity.
- Manage and update employer website content.

Marketing & Brand

- Support brand development and maintain a consistent tone of voice.
- Work with designers to ensure strong visual brand alignment.
- Ensure all communications reflect LPPA’s values and customer-centric approach.

Employer Engagement

- Map employer processes and create communication touchpoints.
- Develop employer toolkit materials.
- Promote UPM employer portal features and create guides and scripts.
- Improve accessibility and content via WordPress.

Insights & Analysis

- Use insights to drive communication campaigns.
- Conduct employer research and analyse data to enhance communications.
- Produce clear reports for stakeholders.

Stakeholder Relationships

- Manage relationships with the Employer Engagement team.
- Produce collateral for meetings and events.
- Act as the main contact for Contact Centre employer messaging.
- Collaborate with Technical, Compliance and Digital teams.

About You

- Experienced communications professional, ideally with B2B experience.
- Excellent writing and proofreading skills.
- Confident multi-format copywriter.
- Proactive and able to manage priorities effectively.
- Strong stakeholder engagement skills.
- Creative thinker, open to new ideas and technology.
- Comfortable analysing data and tracking campaigns.
- Proficient in MS Office.
- Pensions or financial services experience is desirable, not essential.
- Committed to equality, diversity and inclusive communication.

Company Values

- Doing the right thing
- Forward thinking
- Working together
- Committed to excellence

Digital Experience Specialist – Hybrid 2 days a week in Preston
Salary £35k-£40k DOE

About the Role

We are looking for a talented Digital Experience Specialist to join our Marketing & Communications team. In this role, you will help shape high-quality digital experiences for members across multiple pension schemes. Reporting to the Digital Experience Manager, you will deliver engaging online content, improve user journeys and support digital transformation across LPPA platforms, including our secure member portal, PensionPoint.

You will support the optimisation of content using WordPress and Umbraco, apply UX best practice, and ensure all digital touchpoints are accessible, compliant and user-focused. With strong analytical ability, you’ll use tools such as Google Analytics, Hotjar and Clarity to identify trends, diagnose issues and recommend improvements. This role also contributes to email marketing campaigns, user research, and works collaboratively with developers, designers and content teams.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary DOE.
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.

What You’ll Do

- Deliver digital communication improvements that enhance member experience and support business objectives.
- Manage CMS workflows and ensure content meets accessibility, compliance and brand standards.
- Use Agile tools such as Planner and DevOps to support project delivery.
- Collaborate with internal teams to align digital solutions with statutory and seasonal pension activity.
- Support and update LPPA websites and portals using WordPress and Umbraco.
- Create and optimise digital content for search, engagement and AI-driven platforms.
- Use analytics tools to assess user behaviour and make data-driven recommendations.
- Plan and deliver email marketing campaigns, including A/B testing and automation.
- Monitor industry trends and online search activity to inform content and digital strategy.

About You

- Experienced in managing CMS platforms such as WordPress or Umbraco.
- Strong analytical skills with the ability to turn data into actionable insights.
- Working knowledge of UX principles and familiarity with front-end technologies.
- Highly organised, proactive, and able to manage multiple priorities.
- Creative problem-solver with a forward-thinking approach and interest in AI tools.
- Strong stakeholder and communication skills, with excellent attention to detail.
- Confident presenting findings and recommendations.

Our Values

- Doing the right thing
- Forward thinking
- Working together
- Committed to excellence

Corporate Communications Manager - Hybrid 2 days per week in Preston
Salary £43,000-£50,000 DOE + inclusion in annual bonus

A glance at the Role

We are looking for an experienced Corporate Communications Manager to fulfil a new role, which we have identified as being key to delivering LPPA’s ambitious vision to ‘become the pensions administrator of choice for the public sector’. The role will be responsible for delivering external communications through various channels, promoting LPPA across the wider public pensions sector, and ensuring that LPPA’s various stakeholders, shareholders and clients are aware of our operational successes and performance, as well as technology innovations and project delivery.

You will also be involved in supporting LPPA’s external business awards and accreditation plan and play a significant role in delivering impactful communications internally, to our LPPA colleagues, which will focus on important business, project updates, and general industry news.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary DOE + inclusion in annual bonus.
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.

What you’ll be doing:

Corporate Communications

- Deliver a coherent, effective corporate communications strategy that enhances reputation and supports strategic objectives.
- Support the Head of Marketing & Communications to develop and implement proactive communications that strengthen LPPA’s profile across LGPS, Police and Fire pension administration.
- Provide regular shareholder updates on statutory, regulatory and legislative projects, showcasing innovation and technological developments.
- Lead on communication input within project working groups, drafting client project updates and ensuring timely, accurate delivery.
- Manage the annual external awards programme, producing compelling evidence-based submissions.
- Oversee LPPA’s annual corporate events plan, identifying sector and client events and coordinating attendance.
- Coordinate reactive communications with internal stakeholders and external partners, including media enquiries.
- Act as the internal point of contact for colleagues developing presentation content for sector events and client meetings.
- Lead on corporate accreditations, working with internal stakeholders to deliver required information.
- Collaborate with the Communications Manager to generate insight (statistics, trends, sentiment) for use in external communications, thought leadership, and editorial content.
- Coordinate the annual client satisfaction survey.
- Ensure client operational reports are accurate, approved and delivered on time.
- Use social media to elevate LPPA’s profile and promote innovation.
- Support crisis communications planning and execution.
- Utilise media monitoring tools to gather relevant industry content and produce internal reports.

Internal Communications

- Deliver engaging, insightful internal communications.
- Partner with People & Culture to ensure coordinated internal messaging.
- Manage internal communication channels.
- Support organisational change programmes.
- Work closely with HR, Member Services and ELT to ensure colleagues receive accurate and timely information.

What we need from you:

- Significant experience in corporate and/or internal communications.
- Strong project management understanding.
- Experience managing multi-channel communication strategies.
- Experience supporting organisational change.
- Collaborative approach to stakeholder relationships.
- Proven high-quality written communication skills.
- Experience managing sensitive or complex communication issues.
- Strong IT skills, including MS Office.
- Degree in Communications, PR, Journalism, Marketing or equivalent experience.

Nice to have

- Professional membership (CIPR, CIM, CMI, etc.)

Working with & upholding our Values

- Doing the right thing
- Forward thinking
- Working together
- Committed to excellence

Head of Development Centre (LGPS)
Hybrid or Remote with Travel to Preston
Salary £75k – 85k DOE + Inclusion in Annual Bonus Scheme

A glance at the Role
We are looking for an inspiring and strategic leader to become LPPA’s Head of Development Centre. In this pivotal role, you will design and deliver a high-impact learning and development strategy that strengthens colleague capability, embeds a member-first culture, and supports operational excellence across Member Services.
You will ensure every colleague receives consistent, high-quality technical and systems training, while partnering closely with the Director of Member Services to drive performance, succession planning and long-term workforce development.
A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.


What we can offer you:

• Competitive salary £75k – 85k DOE & Inclusion in Annual Bonus Scheme
• 30 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre

What you’ll be doing

• Design and implement a structured, robust training curriculum to ensure consistent, high-quality learning across LPPA.
• Set and uphold service standards across Member Services, fostering a culture of continuous improvement and learning.
• Develop and maintain succession plans for all key roles within Member Services.
• Establish a career development working group to capture and support employee aspirations.
• Oversee the delivery of technical and systems training to ensure operational readiness and excellence.
• Champion a “member-first” mindset from onboarding through to ongoing development.
• Support career pathways and structured development programmes.
• Produce regular management information to support strategic decision making.
• Demonstrate measurable improvements in retention, engagement, and training outcomes.

About You

• Proven experience leading a standalone development centre.
• Extensive knowledge of Local Government Pensions Administration (LGPS)
• Proven ability to create & manage complex training programmes
• Senior leadership experience at Head-of-Department level or equivalent.
• Strategic expertise in staff development, coaching and performance management.
• Excellent stakeholder engagement and influencing skills.
• Outstanding written and verbal communication skills.
• Proactive, innovative and detail-focused, with the ability to manage competing priorities.
• Adaptable, decisive and self-driven.

Desirable

• Experience using the UPM (Civica) pension administration system.
• Strong understanding of UK pension legislation.

Why LPPA?
We’re committed to doing the right thing, thinking forward, working together, and striving for excellence. Join us and be part of a team that invests in people and builds careers—not just jobs.