Head of Delivery (Hybrid or Remote with regular travel to Preston)
Salary circa £70k – £75k + Annual Bonus

Please note, shortlisting will begin in early January 2026, with interviews thereafter.

A glance at the role:

As demands upon our organisation have grown, we are strengthening our Change team with an exciting opportunity for a new Head of Delivery to join us.

Reporting to the Change Director, the Head of Delivery will manage and drive the end-to-end delivery of our diverse project portfolio, ensuring all projects and programmes are completed on time, within budget, and to the highest quality standards.

Your leadership will be instrumental in shaping our path forward and supporting LPPA’s aspiration to be the provider of choice for public sector pensions administration.

You will lead and empower a talented team of project and programme managers, fostering innovation, collaboration, and professional growth. Act as the senior point of contact for escalations impacting delivery, providing support to resolve challenges efficiently. Collaborate closely with peers across LPPA and external partners to ensure seamless project execution and integration across technology solutions. Harness technological advantages and drive business improvements to enhance organisational efficiency. Gain an in-depth understanding of our business strategy, client services, employer and member needs, and the broader context in which we operate. Proactively manage risks and address challenges to deliver on the overriding LPPA business plan.

Our ideal candidate will have a successful track record of delivering large portfolios of projects, including strategic, regulatory, and service improvements, while demonstrating strong leadership and management skills to achieve LPPA’s strategic goals.

You will help establish a culture that supports growth, professional development, and the values that make LPPA a great place to work.

This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary circa £70k – £75k DOE and inclusion in our annual bonus scheme
- 30 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to buy and sell leave
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’
- Opportunities to attend Wellbeing webinars and social events
- Daily free fruit and snacks available to you in our office
- Free Car Parking in Preston City Centre

What you’ll be doing:

- Responsible for all programme and project delivery, monitoring timelines, and budgets, including overtime, change request expenditure, supplier costs, and deliverables, ensuring they meet quality standards and stakeholder expectations
- Setting the vision and objectives for the delivery team, providing line management, and fostering professional development and ensuring all projects run seamlessly
- Ensure project teams are proficient in agile/waterfall methodology and kept up to date with evolving project tools  
- Escalation points for all delivery blockers, raising both internally and externally 
- Oversees, reviews and collates all project reporting to feed into Boards - i.e. C&T, Exec, advancing through AI
- Contributes to creating the Change roadmap 
- Delivers in line with the Change roadmap and holds Project Managers accountable 
- Projects all adhere to LPPA Change methodology
- Responsible for ensuring all projects have robust Communications and Business readiness plans in place for all deliveries
- Responsible for Client Comms, with regular meetings to cover comms, planning and risk mitigation
- Chairs weekly Project Priority call across the business   
- Chairs the change portfolio quarterly meeting – systems, cements strong working relationships  
- Chairs monthly Project update call with all PMS – plus HOCG     
- Project capability management, ensuring there is always cross skilling and knowledge transfer within the team
- Leading and mentoring the delivery team to ensure high performance
- Project tools: Responsible for ensuring that the delivery team have the best tools for the job: looking at planning, risk and reporting. Identifying and mitigating potential internal and external risks and issues that may impact project delivery or the wider change
- Review and refine project delivery, comms and reporting, fostering a culture of continuous improvement, internally and externally 
- Work closely with the Head of Change Governance to create a solid reliable team

What we need from you:

- The ability to successfully deliver multiple projects in a fast-paced environment
- A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for improvements in quality, efficiency and presentation
- Must have relevant experience of working in a programme/project/change management role and demonstrate the successful delivery of large projects as well as day-to-day operational requests from the business
- Experience of implementing new systems and data migration is essential
- Ability to influence teams to work collaboratively to resolve issues and remove barriers to change
- Engaging and inspiring highly visible leadership across the business. Lead, motivate and performance manage direct reports and other employees
- Actively coach and inspire, listening with curiosity and building an inclusive environment. Create a culture of giving and receiving timely feedback across the business
- Effective communication and leadership skills, including the ability to influence and build good working relationships at all levels, both internally and externally
- Excellent level of numerical, analytical, ICT, and report writing skills to assist in the production of business cases, management of project budgets, communication of key messages and to facilitate discussions and decision making
- Proficiency in MS Office (MS Word, Excel, PowerPoint)
- Knowledge of Microsoft Visio and Access is advantageous

Nice to have:

- Experience of working in Pension Administration would be desirable, although not essential
- Knowledge of working in the public sector is preferred but not essential

Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking

Project Manager (Hybrid or Remote with regular travel to Preston)
Salary circa £40 – £55k DOE

Please note shortlisting will begin in early January 2026, with interviews thereafter.


A glance at the role:

An exciting opportunity for an experienced Project Manager to join our Change Team to work alongside a passionate team of change professionals to help successfully deliver our Change Portfolio through a period of significant business transformation and Continuous Improvement.

Reporting into our Head of Delivery this is a fantastic opportunity to join our fast paced, collaborative and customer focused business. The successful candidate will lead on managing multiple key projects and will be responsible for all aspects of project delivery effective communication with key internal and external stakeholders, project resources, and managing the project budget.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £40 – 55k DOE
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:

• Support the pensions administration change programme by producing clear business and system requirements, process maps, testing, training & implementation plans
• Identify, manage, and deliver process design changes by conducting business and systems process analysis and design, focusing on quality improvement and operational efficiency
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; training to ensure maximum value is realised, recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes, and new responsibilities
• Be the interface between the business and IT, translating business requirements into functional specifications. Collaborate closely with developers to implement the requirements, and work with IT and the business to ensure testing of solutions is robust and thorough prior to all system change releases
• Pro-actively identify system improvement opportunities
• Understand and negotiate needs and expectation ns of multiple stakeholders
• Collaborate with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating solutions; managing resources; driving the resolution of issues; and holding self and team accountable for results
• Prepare clear and timely management information reporting to relevant stakeholders as appropriate
• Develop project plans including agreeing the project scope and timescales with key stakeholders, and maintain all project documentation
• Actively lead the project team and manage activities end-to-end during the project life cycle to ensure delivery of project commitments within budget
• Work in partnership and develop relationships with all stakeholders in each project - including our clients, suppliers and colleagues involved in the project
• Take ownership of projects and communicate individual accountability to all project stakeholders
• Provide regular and high-quality progress reports to key stakeholders
• Proactively identify risks and issues, developing strategies to mitigate risks and resolve issues related to the project, escalating where appropriate
• Make decisions and adapting plans to changes that occur during the project lifecycle.


What we need from you:

• A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for system improvements in quality, efficiency, and presentation
• Proven project management experience and/or project management qualifications, with proven ability to successfully deliver multiple projects in a fast-paced environment, on-time, on-schedule and within budget
• Must have experience in and the ability to engage with stakeholders at all levels to understand and document requirements
• The ability to problem-solve and be confident to present reasoned and convincing arguments to support and/or challenge a proposal
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Experience leading, motivating and managing project teams, including internal and external resources, while holding team accountable for performance and deliverables
• Excellent level of numerical, analytical, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision making
• Proficiency in MS Office (MS Word, Excel, PowerPoint, Project, Visio & Dev Ops)
• The ability to handle multiple demands in a fast-paced environment
• Competent with various project management methodologies
• Ability to demonstrate a structured project approach
• Experience in monitoring budgets, project scope, and change control
• An understanding of developing and implementing communications plans
• Proven delivery of large strategic projects, on time, on schedule and to budget, sometimes multiple projects simultaneously
• Ideally a minimum of 3 - 5 Years Project Management Experience
• Experience of managing customer relationships and resolving project risks and issues


Nice to have:

• Knowledge of working in the public sector is preferred but not essential
• A background in pensions or related financial services preferred but not essential


Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Programme Manager (Hybrid or Remote with regular travel to Preston)
Salary circa £55-65k DOE + Annual Bonus

Please note shortlisting will begin in early January 2026, with interviews thereafter.


A glance at the role:

As we grow our Change Team, we are looking to welcome a Programme Manager to LPPA.
In this exciting new role, you will be responsible for the delivery of LPPA Service Improvement programme, managing appropriate resource to ensure timely delivery whilst maintaining a commercial mindset.
Planning and designing the programme and proactively monitoring its progress, resolving issues and initiating appropriate corrective action.

Reporting into our Head of Delivery, the role holder will work closely with LPPA Exec, managers and suppliers to scope, plan, manage and deliver all aspects of the project life cycle for key programmes of work that are critical to LPPA achieving its strategic goals and objectives.

Key accountabilities include:
o Develop and manage all aspects of project and programme engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
o Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
o Understand interdependencies between technology, operations and business needs
o Deliver a service improvement programme of work aligned with LPPA business plan to enhance operational efficiency
o Ensure clear communications across all projects for delivery, output and benefits realisation


A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £55 – 65k DOE & inclusion in Annual Bonus scheme
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:

• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for key strategic programmes/projects simultaneously on time and to quality and budget ensuring appropriate governance, management of project resources, comprehensive project plans, status reports, and pro-active management of key dependencies and risks
• Production of business case and benefits realisation for projects, and the end-to-end management of the delivery of approved change/projects in line with LPPA’s project management methodology
• Provide on-site leadership for projects by building and motivating all project team members to meet project goals, adhering to their responsibilities and project milestones to ensure best in class
• Manage all aspects of multiple programmes & projects to ensure the overall programme is aligned to and directly supports the achievement of strategic objectives
• Manage programme reporting by creating a method for monitoring all progress of a company’s programmes and improving efficiency and updating Programme sponsors and stakeholders about the programme
• Manage all projects in line with agreed budgetary requirements
• Share knowledge and best practices by coaching and mentoring the project team to be the best in class
• Manage build and develop strong relationships with key stakeholders; identifying business needs; monitoring progress and results; recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities
• Resource management: ability to manage resource across multiple projects ensuring each project has the necessary resource to succeed
• Risk Management identify potential risks and develop mitigation strategies to ensure the projects stay on track and meet their objectives

What we need from you:

• Proven ability to successfully deliver multiple programmes/projects in a fast-paced environment, on-time, on-schedule and within budget
• Excellent leadership skills, proven track record of managing, developing and coaching project managers
• Works creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Experience leading, motivating and managing various project and programme team sizes, including internal and external resources, while holding team accountable for performance
• Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Experience drafting and submitting budget proposals and recommending subsequent budget changes where necessary
• Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Technically competent with various project management methodologies
• Project Management Qualification (Essential)

Nice to have:

• Programme Management qualification desired not essential

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Senior Business Analyst (Hybrid or Remote with regular travel to Preston)
Salary circa £55k – £65k DOE + Annual Bonus

Please note, shortlisting will begin in early January 2026, with interviews thereafter.

A glance at the role:

We are looking to strengthen our Change Team by welcoming a Senior Business Analyst to LPPA. 

This is an exciting opportunity to proactively drive change and business improvement by documenting, understanding, analysing and challenging key processes and delivering change. You’ll gain an in-depth understanding across end-to-end business processes, services provided to clients, employers and members, the roadmap and the context in which the business operates.

Reporting into our Head of Change Governance, this role will be key to proactively seeking opportunities and capturing the business requirements needed to deliver change aligned with our business plan, address business challenges and drive operational efficiencies.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary £55k – £65k DOE & inclusion in Annual Bonus scheme
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to buy and sell leave
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’
- Opportunities to attend Wellbeing webinars and social events
- Daily free fruit and snacks available to you in our office
- Free Car Parking in Preston City Centre

What you’ll be doing:

- Support the pensions administration business change programme by producing clear business and system requirements, process maps and, where relevant, test plans.
- Identify, manage and help deliver process design changes by conducting business and systems process analysis and design, focusing on quality improvement and operational efficiency.
- Provide and lead on the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities.
- Be an interface between the business and Systems, translating business requirements into functional specifications. Collaborate closely with developers to implement the requirements, and work with Systems and the business to ensure the testing of the solution is robust and thorough, prior to release.
- Pro-actively identify improvement opportunities (proactive and reactive).
- Ability to analyse and synthesise business requirements, including recognising patterns in data and conceptualising processes.
- Support system conversions, upgrades, and enhancements.
- Prepare clear and timely management information, reporting to relevant stakeholders as appropriate.
- Develop and manage all aspects of acquiring and documenting business requirements from planning, resources, documenting, approvals, risks and issues.
- Develop and manage operational process changes, including new processes, measurement & reporting, and continuous improvements.
- Provide status reporting regarding change project milestones, deliverables, dependencies, risks and issues, communicating across stakeholders.
- Understand interdependencies between technology, operations, client and business needs.
- Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation.

What we need from you:

- A proactive, self-motivated manager who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for improvements in quality, efficiency and presentation.
- Must have a proven track record for managing, coaching and developing a team of business analysts.
- Must have exceptional people management skills.
- Must have management experience of working in a business analysis role and demonstrate the successful delivery of large projects as well as day-to-day operational requests from the business.
- Highly developed problem-solving and analytical thinker is essential with the ability to present reasoned and convincing arguments to support and/or challenge a proposal.
- Excellent level of numerical, analytical, ICT, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision making.
- Proficiency in MS Office (MS Word, Excel, PowerPoint).
- Knowledge of Microsoft Visio is essential.
- Effective communication skills.

Nice to have:

- Experience of working in Pension Administration would be desirable, although not essential.
- Knowledge of working in the public sector is preferred but not essential.

Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking

Business Analyst (Hybrid 2 days per week in Preston)
Salary circa £35k – £45k DOE

Please note, shortlisting will begin in early January 2026, with interviews thereafter.

A glance at the role:

We are looking to strengthen our Change Team by welcoming another Business Analyst to LPPA.

This is an exciting opportunity to support LPPA’s pensions administration business in driving technological change and continuous improvement. This involves documenting, analysing, and challenging existing processes to identify opportunities for efficiency and risk reduction.

The role requires developing a deep understanding of the business strategy, end-to-end processes, and services provided to clients, employers, and members.

Acting as a key link between business and technology, the Business Analyst will capture and translate business requirements into actionable solutions that enable the delivery of the business plan, address operational challenges, and support strategic objectives.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary £35k – £45k DOE
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to buy and sell leave
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’
- Opportunities to attend Wellbeing webinars and social events
- Daily free fruit and snacks available to you in our office
- Free Car Parking in Preston City Centre

What you’ll be doing:

Requirements & Analysis

- Elicit, document, and manage business and system requirements (functional and non-functional), producing clear specifications, process maps, and—where relevant—test plans.
- Analyse and synthesise requirements, recognise patterns in data, and conceptualise processes to inform solution design.
- Maintain end-to-end traceability from business objectives through requirements, design, test cases, and released changes.

Process Improvement & Design

- Conduct business and systems process analysis to identify quality improvements, operational efficiencies, and risk reduction; design and help deliver process changes.
- Proactively identify improvement opportunities.

Stakeholder Engagement

- Build strong relationships with stakeholders; facilitate workshops and discussions to understand needs, align expectations, and secure approvals.
- Communicate complex concepts simply to diverse audiences using clear documentation and visual aids.
- Prepare clear, timely management information (MI) reporting for relevant stakeholders.

Solution Delivery & Testing

- Be an interface between the business and IT, translating business requirements into functional specifications; collaborate with developers and IT to implement solutions and support robust testing prior to release.
- Support system conversions, upgrades, and enhancements, ensuring minimal disruption to operations.

Change, Governance & Risk

- Develop and manage all aspects of requirements acquisition and documentation (planning, resources, approvals, risks, and issues).
- Provide status reporting on milestones, deliverables, dependencies, risks, and issues across stakeholders.
- Understand interdependencies between technology, operations, clients, and business needs to support effective change control.
- Support business continuity planning as part of change activities.

Continuous Improvement & Performance

- Develop and manage operational process changes, including measures, reporting, and iterative improvements.
- Prepare and maintain documentation and MI that enable decision-making and track benefits realisation (efficiency, quality, risk).

Tools & Standards

- Use MS Office, Visio, and relevant collaboration tools to produce high-quality artefacts.
- Ensure compliance with LPPA standards, governance frameworks, and company values.

What we need from you:

- A proactive, self-motivated team player who can work independently with minimal supervision, effectively managing a high personal workload and multiple deadlines while striving for continuous improvement in quality, efficiency, and presentation.
- Proven experience in a business analysis role, demonstrating successful delivery of large-scale projects as well as day-to-day operational requests.
- Strong problem-solving and analytical skills, with the ability to present clear, reasoned, and persuasive arguments to support or challenge proposals.
- Excellent numerical, analytical, ICT, and report-writing skills to communicate key messages and facilitate informed discussions and decision-making.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Knowledge and practical experience with Microsoft Visio (essential).
- Ability to manage multiple projects in a fast-paced environment.
- Highly effective communication and interpersonal skills, with the ability to engage stakeholders at all levels.

Nice to have:

- Experience of working in Pension Administration would be desirable, although not essential.
- Knowledge of working in the public sector is preferred but not essential.

Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking

Head of Change Governance (Hybrid or Remote with regular travel to Preston)
Salary circa £70 – 75k + Annual Bonus

Please note shortlisting will begin in early January 2026, with interviews thereafter.


A glance at the role:

As demands upon our organisation have grown, we are strengthening our Change team with an exciting opportunity for a new Head of Change Governance to join us.

Reporting to the Change Director, the Head of Change Governance will manage and govern Business Change across LPPA, with a clear focus on ensuring change management is adhered to across the organisation. The role will liaise with senior business leaders and colleagues to manage new business change through all correct process controls, supporting the allocation of resource, ensuring change is successfully communicated and embedded into the business teams with ROI captured.
Our ideal candidate is a motivated and ambitious individual, who has a successful track record of change management, risk management and is proficient in change governance and its controls. They must be able to manage and drive successful change across LPPA.
This role will be key to managing change to support the LPPA business plan, addressing challenges, and pro-actively manage risk. This individual must have strong and effective leadership and management of people to achieve LPPA’s strategic goals and establishing a culture that supports LPPA’s aspiration to be the provider of choice for public sector pensions administration and a great place to work.

This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary circa £70 – 75k DOE and inclusion in our annual bonus scheme
• 30 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre


What you’ll be doing:

• Gatekeeper for all new change, ensuring all Change Requests meet the agreed criteria, clear mechanism for all new change
• Assessment new change benefits with relating feedback loops back into the organisation
• Chairs the Change review forum, which produces clear and concise MI that supports production of change dashboards that can be shared with stakeholders across LPPA
• Excellent Change visibility heatmap, resources (both people and environments) across LPPA
• Creates and communicates the LPPA Change portfolio across the organisation, attends cross functional meetings to ensure change awareness of all project activity
• Works closely with systems to cement Product and Process owners and obtain visibility of blueprints at process, client and employer level to enable us to distinguish who has what
• Chairs Benefits meeting ensures projects remain on track to deliver and benefit realisation is being followed through post Go Live.
• Business Analysis capacity and capability management, ensuring there is cross skilling and knowledge transfer within the team
• Chairs Design Authority working closely with systems to define the Change Criteria and rolls out across the business
• Audit responsibility for all Change governance including carrying out Health Check's, responsible for plugging in all audit requirements, i.e. AAF, Client and Internal and to be on the forefront of all activity
• Risk Responsible for the Change feed into the LPPA Master Change RAID, to include RAID reviews with the Head of Delivery and working closely with Risk and Compliance team to ensure they have all they need for LPPA’s master risk register and committees i.e ARCC / Risk Board
• Change Management Tools: Enhance the change reporting capabilities, liaising with the HOD on possible solutions and to ensure alignment between Project and Change reporting.
• Working closely with systems to better plan environment resources and releases around the change plans


What we need from you:

• Proven track record to manage and embed change successfully across the entire organisation
• Engaging and inspiring highly visible leadership across the business. Lead, motivate and performance manage direct reports and other employees.
• Actively coach and inspire, listening with curiosity and building an inclusive environment. Create a culture of giving and receiving timely feedback across the business.
• Must have experience in business change, risk management and change governance
• Ability to influence teams to work collaboratively to resolve issues and remove barriers to change.
• Effective communication and leadership skills including the ability to influence and build good working relationships at all levels both internally and externally.
• Excellent level of numerical, analytical, ICT, and report writing skills to assist in the production of business cases, management of project budgets, communication of key messages and to facilitate discussions and decision making
• Proficiency in MS Office (MS Word, Excel, PowerPoint)
• Knowledge of Microsoft Visio and Access is advantageous


Nice to have:

• Experience of working in Pension Administration would be desirable, although not essential.
• Knowledge of working in the public sector is preferred but not essential.


Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Graphic Designer (Middleweight) 12-month Fixed Term Contract
Hybrid Working with 2 days in Preston, Lancashire
Competitive salary £30k – 35k DOE


A glance at the role:

We’re excited to welcome a creative and experienced Graphic Designer to join us on a 12-month fixed-term contract. In this role, you’ll work on a wide range of design briefs provided by the Marketing and Communications team as well as other business teams across the wider LPPA organization. Your work will support diverse business priorities and delivery deadlines, requiring flexibility and a keen eye for detail.


You will be responsible for transforming technical and regulatory information into impactful, visually compelling collateral. This includes creating designs for digital marketing and communications campaigns such as email, website, and social media, as well as presentations for clients and employers, infographics. In addition, you’ll collaborate with external partners on the production of animations and videos, ensuring all outputs meet our high standards for creativity and brand consistency.


Reporting to the Digital Marketing Manager, you will act as an enthusiastic champion of the LPPA brand and corporate identity. You’ll provide expert advice and recommendations on the consistent and creative application of brand guidelines across both online and offline channels, helping to maintain a strong and recognisable presence. Your ability to balance creativity with compliance will be key to delivering designs that resonate with our audiences.


Finally, you’ll join a friendly, welcoming, and sociable work culture where collaboration and innovation are encouraged. We offer many opportunities for continuous personal and professional development, and you’ll be supported every step of the way to help you reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £30k – 35k DOE
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre

What you’ll be doing:
• Supporting the Digital Marketing Manager and the wider Marketing and Communications team, support of in-house digital design including website collateral, email, and social media activity.
• Ensure that all design work, across multiple offline and online platforms, is up to date, designed to the latest standards and makes the most of new features and technology.
• Create modern, engaging, and personalised designs for all employer (B2B) and member (B2C) campaigns.
• Creation of quarterly and annual business reports for all clients using Datylon software to connect MI data to the reports.
• Working with the communications team to ensure that all content is on brand and professionally presented.
• Support in the creation of engaging email templates which are effective across multiple browsers & devices.
• Develop brand editorial design language, utilising style guides to ensure consistency of brand identity, guidelines, and core values.
• Develop designs for employer and member campaigns which can be rolled out across multiple media platforms including web and print.
• In response to design briefs, present concepts, and final proposals, back to the Engagement and Communications team.
• Deliver client and employer reports that are designed in a visually attractive and professional manner, whilst ensuring that the content (presented as graphs, charts, and data tables) are clear and understandable.
• Collaborate with internal departments and stakeholders to support design requirements for internal campaigns, material required for presentations (from professional, creative, and dynamic slide decks, through to pull up banners and promotional giveaways).
• Work with internal teams to create quarterly client reports and creation of brochures.


What we need from you:

• Experience of industry software such as Adobe Photoshop, InDesign, and Illustrator
• Ability to understand and interpret internal design briefs.
• Experience of designing infographics, iconography and other design-led examples that enable organisations to present commercial information accurately and on brand.
• Ability to work collaboratively with colleagues, including content specialists and technical experts.
• Strong organisational skills and a strong attention to detail.
• Proven track record in a similar role, preferably 1-2 years of experience.
• Working on a range of design pieces, from website content to email campaigns, to internal (PowerPoint) presentations.
• Attending internal meetings to discuss expectations and desired outcomes of design.
• Ensuring that design work is aligned with other methods of communication.
• Understand the commercial value of graphic design.
• Experience in the creation of artwork for: email, website, social media.
• Ability to work well under pressure and to tight deadlines.
• An understanding of the commercial value of design.
• The ability to produce designs for feedback / drafting (Adobe Proofer).

Nice to have:
• Experience of working in a commercial working environment.
• Ability to use HTML, CSS and jquery to translate designs into a web format.
• Ability to use Adobe After Effects / Premiere Pro to create marketing videos.
o Experience of storyboarding would be beneficial.
• Experience using Sharepoint and Microsoft 360.
• Experience using email service platforms (ESP) and / or related design experience.
• Experience of CMS platforms: preferably WordPress and Umbraco.
• An understanding of design for digital platforms / mediums:
o Responsive website design experience (mobile-friendly designs).
o Experience in producing UX wireframes.
o An understanding of web usability across multi-device scenarios


Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above

Contact Centre Advisor – Pensions Customer Service
Hybrid Working with 2 days in Preston, Lancashire
Excellent benefits & Salary DOE

• Do you have first class customer service skills?
• Want a role with no weekends, late nights, or Bank Holidays?
• Work for a company that offers career progressions.
• Incentives and recognition that rewards excellent member experience?
• Full time roles – Competitive Salary working 37 hours per week – currently an early finish every Friday.
• 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
Available to come and join us on 2nd February 2026?
If so, we want to talk to you ……….

Please Note these roles are due to start in February 2026 & your first 3 weeks will be fully office based so we can support you through induction and a full training plan.

A glance at the role:

We have the opportunity for Customer Service Advisors to come and join us working on our Pensions Contact Centre, starting on Monday 2nd February 2026. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls and emails into our Contact Centre.
The role is focused on answering pensions queries via telephone and email in respect of the public sector pension schemes administered by LPPA within SLA’s and to exacting standards, in a fast-paced busy environment.
You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.



A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary - 37 hours per week
• 25 days’ holiday, plus bank holidays. 2 concessionary days and half day for your birthday, with the ability to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston Town Centre
• Employee recognition awards from your Peers to win Perk box Prizes
- Incentives for excellent member experience, ranging from spot prizes to team nights out!
-Lots of Ad Hoc prizes
• Access to Health or Dental plan

What you’ll be doing:

• To answer all calls and emails within a pre-set time frame
• To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.
• To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.
• Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
• Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
• To support the service provision as appropriate undertaking other duties commensurate
• Sensitively and efficiently assist customers by resolving pension telephone/email queries and making appropriate referrals, as necessary.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.

What we need from you:

• Recent experience of contact centre is essential, especially in a high inbound call volume organisation.
• Experience of working to and consistently achieving challenging targets.
• Ability to maintain First Class customer service skills, whilst working with stretch targets.
• Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
• Excellent oral and written (grammar) communication skills.
• A self-starter.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
• Strong problem-solving skills.
• Very Resilient and customer centric at all times.
• Ability to remain calm and patient at all times
• Team Player.
• Fast Learner and take ownership for gaining knowledge and understanding.
• A great sense of humour.
• You must be prepared to work flexibly to provide cover for call centre hours between 8.30am & 5pm Monday – Friday

Desirable:
• Pensions or Financial services experience


Qualifications

• 5 GCSEs or equivalent including Math’s and English at Grade C or above

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking.