Client Relationship Manager – LGPS / Police & Fire Pensions
12 Month fixed term contract

Flexible re location but regular travel to Preston and Client locations will be required.
Salary circa £45 – 55k DOE

A glance at the role and LPPA:

A new opportunity has arisen for 2 experienced Client Relationship Managers to join our expanding team – one specialising in LGPS Pensions and one in Police & Fire Pensions.
These roles are business critical to the delivery of LPPA’s client relationship management function, to build and maintain strong, long-lasting and trusted partnerships with existing and new clients. You will pro-actively drive and lead the development, evolution and delivery of the LPPA client management and client communication strategy, working with the LPPA Executive Leadership Team and other key stakeholders.

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members across 10 Local Government and 8 Police and Firefighter client pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Attractive salary of £45 – 55k DOE and inclusion in annual bonus scheme
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre

What you’ll be doing:

• Full responsibility for existing client relationship management, including communication
• Chair regular meetings with clients, and provide support / attend scheduled meetings (including Local Pension Boards, collaborative boards, communication and engagement meetings etc)
• Responsible for monthly client performance reports and updates
• Work with Head of Marketing, Engagement and Communications to produce and deliver quarterly client performance reports
• Work closely with LPPA colleagues and senior management, to gain an expert understanding of LPPA operations and change, ensuring that clients are effectively given BAU and project updates (round tables, project/BAU updates, etc.)
• Take responsibility for measuring and improving levels of client service and satisfaction, through regular surveys, feedback and action plans
• Support the Senior Client Relationship Manager and Head of Marketing, Engagement and Comms with the development and evolution of LPPA’s comms strategy for clients.
• Proactively identify opportunities to communicate to all LPPA client contacts any changes in processes or operations that will provide a benefit to all the relevant Fund/scheme.
• Understand the complexity and differences for each of the clients we work with, and tailor the account management approach accordingly
• Reporting to key stakeholders on client matters
• Role model the LPPA values and associated behaviours and demand the same of the team. Identify positive and negative behaviours and set clear expectations around conduct. Have the courageous conversations.
• Provide pro-active support to achieve and maintain relevant accreditation for LPPA
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation
What we need from you:

• Proven experience working in the pensions administration sector, in a client or customer relationship, or engagement role
• Experience in business operations, engaging and managing relationships with key stakeholders (ideally with external clients and/or employers)
• Sound technical understanding of general DB pensions legislation and regulatory requirements (ideally one of LGPS, Police or Fire schemes). Demonstrable understanding of the wider issues, implications and current challenges facing pensions, particularly in the public sector
• Results-focused with proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Excellent communication (written, verbal and presentation) and interpersonal skills. Strong diplomatic skills to manage multi-disciplined professional teams and complex stakeholders
• Excellent organisational skills
• Experience influencing and gaining buy-in from senior management, team members, stakeholders and peers
• A team worker able to build effective relationships at all levels within and outside of LPPA
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Excellent conduct and behaviours that are consistent with LPPA values
• Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint)

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking.

Risk & Compliance Manager

Hybrid working with 2 days per week in our Preston Office
Salary circa £55k DOE

A glance at the role and LPPA:

We have a fabulous opportunity, due to retirement, for an experienced Risk & Compliance Manager, with a pensions background, to join our team.
The role is to provide compliance across LPP Administration (LPPA), ensure that LPPA develops and maintains an appropriate risk management framework and culture, including robust internal controls and managing regulatory risks in line with statutory requirements and guidance.
You will develop, evolve and manage business compliance policies with appropriate monitoring and control in line with relevant legislation and regulatory requirements. Ensuring that 1st Line of Defence Controls are adequately monitored and that LPPA is seeking to minimise operational errors and Security Information Breaches by means of effective processes and procedures.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Attractive salary of circa £55k DOE and inclusion in annual bonus scheme
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre


What you’ll be doing:

• Compliance knowledge: Detailed, working knowledge of relevant regulatory requirements that impact on LPPA. Identifying and developing areas for improvement for the LPPA risk and compliance framework and ensuring that LPPA is fully compliant with all regulations that apply.
• Compliance Manual and Policies: Ensure the LPPA Compliance Policies are maintained and are effective and proportionate. Own and evolve the breaches register to include the management, control and reporting of any material incidents.
• Risk Registers: Record, prioritise and report on such risks as part of an effective process to manage risks within acceptable tolerances. Ensure quarterly reviews are conducted and actions followed up as required. Facilitate 'horizon-scanning' and the identification and assessment of regulatory risks as part of wider risk management within the business.
• Business Continuity Planning : Own and manage creation, development and testing of LPPA Business Continuity Plan.
• Management Reporting: Preparing clear and timely management information reporting for LPPA Board; LPPA Committees and LPPA Executive Leadership Team as appropriate.
• Engagement: Develop and maintain strong relationships within LPPA and with other LPP Group teams that have touchpoints with the administration business and provide appropriate advice on risk and compliance issues as required.
• To promote and demonstrate the presence of effective Compliance policies and procedures for the pensions administration business
• Ensure that there is a continual improvement and learning programme, following the reporting of any data and/or GCoP issues identified, across all areas of the administration business.
• Ensure that regulatory policies are in place and maintained for LPPA.
• Ensure that reporting in relation to LPPA compliance is made in a timely and consistent manner as required and Breaches are investigated, communicated and escalated as needed.
• To demonstrate strong leadership qualities for the Risk & Compliance Team.
• To demonstrate team ethics and work as part of LPPA supporting the business objectives
• Continually develop personal knowledge and skills, to maintain subject expert status on all matters relating to compliance and regulatory risk across the pensions administration business.
• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation

As a People Manager:

• Communicate clearly to ensure team members are working harmoniously and to the same standard
• Make effective decisions to aid with the progression of projects and problem solving
• Motivate, support and drive team towards their goals
• Undertake full responsibility for the management and development of the team

What we need from you:

• A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for improvements in quality, efficiency and presentation.
• At least 3 years relevant experience, working in a compliance/risk role. Pensions experience is essential. Financial services regulated environment experience preferred but not essential.
• The necessary gravitas and communication skills to deal with all senior stakeholders, including the ability to advise on compliance matters and influence and build good working relationships at all levels both internally and externally.
• Effective written and verbal communication and expertise at providing reports and risk evaluations. Including excellent organisational skills.
• Sound knowledge of regulatory requirements, particularly TPR GCoP relating to Public Sector Pension Schemes. Knowledge of LGPS, PPF and FFPS Regulations is preferred, and the implication of these for LPPA, and wider LPP Group where appropriate.
• Experience of the breadth of the diversity agenda including embedding good practice and an understanding of LPP’s and the public sector’s commitment to combating discrimination and promoting equality of opportunity
• Experience of mentoring and driving the right behaviours to get the most out of direct reports.
• Highly developed analytical skills and the ability to present reasoned and convincing arguments to support and/or challenge a proposal.
• Excellent level of numerical, analytical, ICT, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision making.

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking.

Governance Lead

Hybrid Working with 2 days in Preston or Remote with regular travel to Preston, Lancashire, depending on location.
Salary circa £60k

A glance at the role:

We are currently seeking a Governance Lead to advise the LPP and LPPA boards on corporate governance matters, ensuring the entities are compliant with their obligations under company law and regulation. You will act as the primary contact for Board members across the entities and ensure there is an effective internal governance infrastructure within LPP and LPPA.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Salary circa £60k per annum dependent on experience + annual bonus
- 30 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.

What you will be doing:

• Governance: Maintain business appropriate standards of corporate governance for LPPA and LPP by delivering full professional company secretarial services to all stakeholders and the LPPA and LPP Boards in accordance with The Companies Act 2006.

o Ensuring the Company Secretary records, policies and procedures are maintained, remain effective and proportionate. This includes management of Companies House records.
o Taking a strategic approach to governance issues and ensure that LPPA and LPP are fully compliant with all relevant applicable legislation.
o Ensure activities meet and integrate with the organisational requirements for quality management, health and safety and environmental policies and comply with the legislative framework within which LPPA operates. This includes maintenance of the policy framework and drafting policies as required.
o Develop and maintain strong relationships with Board and Executive Leadership Team.
o Facilitate and produce comprehensive records of LPPA & LPP Board and Committee meetings.
o Management of appointment of Directors (Executive and Non-Executive) including providing a full governance service from appointment to the end of their term, where appropriate.
o Managing risks associated with governance activities
o ELT, Board and committee meeting management including diary management, minuting all formal meetings and electronic uploads
o Management of governance projects including board effectiveness reviews, changes in the way board and committee meetings are managed using technology such as electronic board packs.
o Providing input from a governance perspective into the Annual Report and Accounts
o Reviewing and updating Articles of Association, constitutional documents, schemes of delegations and terms and conditions for NEDs.
o Management of conflicts of interest policies and practices, gifts and hospitality, board codes of conduct.
o Pre-empting director queries and being the first point of contact for all governance relates queries.
o Leading on board succession and performance reviews.

• Management Reporting: Preparing clear and timely management information as requested.

• Engagement: Develop and maintain strong relationships with other LPP Group company secretarial teams that have touchpoints with the administration business and provide appropriate advice on governance issues as required. Management of Contract Safe.

• Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation

As a People Manager:
• Communicate clearly to ensure team members are working harmoniously and to the same standard
• Make effective decisions to aid with the progression of projects and problem solving
• Motivate, support and drive team towards their goals
• Undertake full responsibility for the management and development of the team

What We need from you:

• A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for improvements in quality, efficiency and presentation.
• 2-3 years relevant experience, working in a governance role within the public or private sector. ICSA part-qualified desirable.
• Possesses company secretarial experience including work to evolve the effectiveness of internal corporate governance frameworks to best practice standards.
• Strong communication skills to ensure that key information is passed between stakeholders in a professional manner and to build good working relationships within the entities.
• Effective written and verbal communication and competent to draft Board reports and governance polices/manuals with some support.
• Excellent organisational and minuting skills.
• Excellent level of numerical, analytical, ICT, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision
• Started or interested in pursuing a corporate governance qualification.
• Experience of the breadth of the diversity agenda including embedding good practice and an understanding of LPP/LPPA’s and the public sector’s commitment to combating discrimination and promoting equality of opportunity
• Good analytical skills and the ability to present reasoned and convincing arguments to support and/or challenge a proposal.



Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking