Graphic Designer (Middleweight) 12-month Fixed Term Contract
Hybrid Working with 2 days in Preston, Lancashire
Competitive salary £30k – 35k DOE


A glance at the role:

We’re excited to welcome a creative and experienced Graphic Designer to join us on a 12-month fixed-term contract. In this role, you’ll work on a wide range of design briefs provided by the Marketing and Communications team as well as other business teams across the wider LPPA organization. Your work will support diverse business priorities and delivery deadlines, requiring flexibility and a keen eye for detail.


You will be responsible for transforming technical and regulatory information into impactful, visually compelling collateral. This includes creating designs for digital marketing and communications campaigns such as email, website, and social media, as well as presentations for clients and employers, infographics. In addition, you’ll collaborate with external partners on the production of animations and videos, ensuring all outputs meet our high standards for creativity and brand consistency.


Reporting to the Digital Marketing Manager, you will act as an enthusiastic champion of the LPPA brand and corporate identity. You’ll provide expert advice and recommendations on the consistent and creative application of brand guidelines across both online and offline channels, helping to maintain a strong and recognisable presence. Your ability to balance creativity with compliance will be key to delivering designs that resonate with our audiences.


Finally, you’ll join a friendly, welcoming, and sociable work culture where collaboration and innovation are encouraged. We offer many opportunities for continuous personal and professional development, and you’ll be supported every step of the way to help you reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £30k – 35k DOE
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre

What you’ll be doing:
• Supporting the Digital Marketing Manager and the wider Marketing and Communications team, support of in-house digital design including website collateral, email, and social media activity.
• Ensure that all design work, across multiple offline and online platforms, is up to date, designed to the latest standards and makes the most of new features and technology.
• Create modern, engaging, and personalised designs for all employer (B2B) and member (B2C) campaigns.
• Creation of quarterly and annual business reports for all clients using Datylon software to connect MI data to the reports.
• Working with the communications team to ensure that all content is on brand and professionally presented.
• Support in the creation of engaging email templates which are effective across multiple browsers & devices.
• Develop brand editorial design language, utilising style guides to ensure consistency of brand identity, guidelines, and core values.
• Develop designs for employer and member campaigns which can be rolled out across multiple media platforms including web and print.
• In response to design briefs, present concepts, and final proposals, back to the Engagement and Communications team.
• Deliver client and employer reports that are designed in a visually attractive and professional manner, whilst ensuring that the content (presented as graphs, charts, and data tables) are clear and understandable.
• Collaborate with internal departments and stakeholders to support design requirements for internal campaigns, material required for presentations (from professional, creative, and dynamic slide decks, through to pull up banners and promotional giveaways).
• Work with internal teams to create quarterly client reports and creation of brochures.


What we need from you:

• Experience of industry software such as Adobe Photoshop, InDesign, and Illustrator
• Ability to understand and interpret internal design briefs.
• Experience of designing infographics, iconography and other design-led examples that enable organisations to present commercial information accurately and on brand.
• Ability to work collaboratively with colleagues, including content specialists and technical experts.
• Strong organisational skills and a strong attention to detail.
• Proven track record in a similar role, preferably 1-2 years of experience.
• Working on a range of design pieces, from website content to email campaigns, to internal (PowerPoint) presentations.
• Attending internal meetings to discuss expectations and desired outcomes of design.
• Ensuring that design work is aligned with other methods of communication.
• Understand the commercial value of graphic design.
• Experience in the creation of artwork for: email, website, social media.
• Ability to work well under pressure and to tight deadlines.
• An understanding of the commercial value of design.
• The ability to produce designs for feedback / drafting (Adobe Proofer).

Nice to have:
• Experience of working in a commercial working environment.
• Ability to use HTML, CSS and jquery to translate designs into a web format.
• Ability to use Adobe After Effects / Premiere Pro to create marketing videos.
o Experience of storyboarding would be beneficial.
• Experience using Sharepoint and Microsoft 360.
• Experience using email service platforms (ESP) and / or related design experience.
• Experience of CMS platforms: preferably WordPress and Umbraco.
• An understanding of design for digital platforms / mediums:
o Responsive website design experience (mobile-friendly designs).
o Experience in producing UX wireframes.
o An understanding of web usability across multi-device scenarios


Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above

Contact Centre Advisor – Pensions Customer Service
Hybrid Working with 2 days in Preston, Lancashire
Excellent benefits & Salary DOE

• Do you have first class customer service skills?
• Want a role with no weekends, late nights, or Bank Holidays?
• Work for a company that offers career progressions.
• Incentives and recognition that rewards excellent member experience?
• Full time roles – Competitive Salary working 37 hours per week – currently an early finish every Friday.
• 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
Available to come and join us on 2nd February 2026?
If so, we want to talk to you ……….

Please Note these roles are due to start in February 2026 & your first 3 weeks will be fully office based so we can support you through induction and a full training plan.

A glance at the role:

We have the opportunity for Customer Service Advisors to come and join us working on our Pensions Contact Centre, starting on Monday 2nd February 2026. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls and emails into our Contact Centre.
The role is focused on answering pensions queries via telephone and email in respect of the public sector pension schemes administered by LPPA within SLA’s and to exacting standards, in a fast-paced busy environment.
You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.



A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary - 37 hours per week
• 25 days’ holiday, plus bank holidays. 2 concessionary days and half day for your birthday, with the ability to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston Town Centre
• Employee recognition awards from your Peers to win Perk box Prizes
- Incentives for excellent member experience, ranging from spot prizes to team nights out!
-Lots of Ad Hoc prizes
• Access to Health or Dental plan

What you’ll be doing:

• To answer all calls and emails within a pre-set time frame
• To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.
• To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.
• Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
• Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
• To support the service provision as appropriate undertaking other duties commensurate
• Sensitively and efficiently assist customers by resolving pension telephone/email queries and making appropriate referrals, as necessary.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.

What we need from you:

• Recent experience of contact centre is essential, especially in a high inbound call volume organisation.
• Experience of working to and consistently achieving challenging targets.
• Ability to maintain First Class customer service skills, whilst working with stretch targets.
• Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
• Excellent oral and written (grammar) communication skills.
• A self-starter.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
• Strong problem-solving skills.
• Very Resilient and customer centric at all times.
• Ability to remain calm and patient at all times
• Team Player.
• Fast Learner and take ownership for gaining knowledge and understanding.
• A great sense of humour.
• You must be prepared to work flexibly to provide cover for call centre hours between 8.30am & 5pm Monday – Friday

Desirable:
• Pensions or Financial services experience


Qualifications

• 5 GCSEs or equivalent including Math’s and English at Grade C or above

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking.