Systems Support Specialist – Pensions/ UPM

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston, with occasional travel to Preston required.
Salary £30k – 35k DOE 37 hours a week

A glance at the role:

An exciting opportunity has arisen for an experienced Systems support specialist to join our growing Technology and Innovation department in our Applications Team. You will be reporting to the Systems Support Manager, supporting the maintenance of the current Pension System Application to ensure that it meets the requirements of a successful third-party pension administrator.
This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Attractive salary of £30-35k DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre



What you’ll be doing:

• First line/2nd line support covering all areas of our UPM System
• Perform System Daily Checks on the system, investigating issues and raising tickets with the vendors as necessary.
• With support from the Principal Specialist, maintenance and BAU development of UPM and the employer and member websites
• Performance reporting and investigation
• Maintain security profiles in the system against roles to ensure the security of the data within the system complies with ISO and Audit policies and carry out system user administration.
• Support for Bulk Procedures such as BDIs, Annual/Regular Events/Employer Moves
• Monthly Reporting
• Participate and support the running of the Quarterly Audit Review Reports
• Participate and support the Testing of Releases
• Liaise with the pension administration system suppliers, logging tickets and following through to successful resolution.
• UPM Version Control/Configuration Management
• System/Training Documentation Version Controlled
• Representation on UPM Internal Group
Representation on Working Groups

What we need from you:

• Practical experience in the support of workflows in a pension administration system, ideally UPM.
• The ability to evaluate issues and challenge effectively to create and deliver solutions that improve processes and attitudes within a team environment, including logical thinking and problem-solving skills.
• Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and advice to support LPPA objectives.
• Attention to detail and innovative thinking skills.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Ability to represent the LPPA at external meetings and working groups.
• Confident and comfortable in implementing and driving change in a team within a dynamic work environment to deliver results.
• Proven ability to work effectively on own initiative whilst promoting positive behaviour and attitudes.
• Demonstrable ability to plan workloads, ensuring deadlines are met.
• Always committed to providing great customer service
• Resilient and people centric at all times

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Data Management Officer

Hybrid working – 2 days a week in our Preston Office
Salary Circa £24,000 - £25,500 DOE


A glance at the role:

Due to growth, we have exciting opportunities for 3 Data Management Officer to join our team. You will be effectively supporting the Pensions Data Team Leader in the management and administration of pension scheme member data.
Maintaining and improving data quality and integrity through carrying out regular data cleaning exercises and checking routines. Liaising with employers to ensure monthly data collection files are received from the pension schemes administered by LPP in a timely manner. To undertake bulk data exercises to assist and support the Pensions Data Manager in the production and distribution of annual benefit statements in respect of all of the pension schemes administered by LPP within statutory deadlines.

You will join a friendly, welcoming, and sociable work culture where there are opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

The Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Starting salary of £24,000- £25,500 DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking (off site)


What you’ll be doing:

• Manage own workload and task lists to ensure deadlines, data quality targets and performance targets are met.
• Maintain member records to ensure all data and data entry is relevant and accurate, including but not restricted to active and deferred member changes and Bulk up-loading of Data.
• Validate data submissions effectively and promptly in line with relevant deadlines
• Producing and distributing annual benefit statements to the active and deferred membership of the pension schemes under administration
• Preparation of data for the actuarial valuation of all of the pension schemes administered, including preparation and provision of financial information relating to ISA19 accounting requirements
• Provision of specific financial information relating to pensions recharges and pension strain.
• Managing ad hoc projects and preparing various reports as required.
• Liaising with scheme employers in respect of data management issues and the submission of monthly data files
• Being aware of and having an understanding of the regulations relating to the pensions schemes under administration as well as overriding pension legislation.
• Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines
• Support service provision as appropriate undertaking other duties commensurate with the post.


What we need from you:

• Significant practical working experience in a financial/pensions environment
• Proven ability to work effectively on own initiative as well as being an effective team
player, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationship within the team and the service as a whole.
• Proven ability to undertake detailed mathematical calculations accurately.
• Demonstrable ability to work accurately and to deadlines
• Good working knowledge of legislation, regulation, conditions, software, systems and processes relevant to pension payroll and pension administration.
• Ability to use excel at an advanced level, including the ability to use macros and pivot tables.
• Good statistical and analytical skills, including good report writing skills.
• The ability to communicate effectively at all levels, including the ability to communicate complex issues, possessing excellent communication skills.
• Commitment to providing a good customer service at all times.
• Maintain an understanding and actively support LPP’s equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice.


Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

Customer Service Advisor – Pensions Helpdesk / Contact Centre

Hybrid Working with 2 days in Preston, Lancashire
• Do you have first class customer service skills?
• Want a role with no weekend, late nights, or Bank Holidays?
• Work for a company that offers career progressions.
• Incentives and recognition that rewards excellent member experience?
• Salary £22.900 – 23.500k working 37 hours per week – currently an early finish every Friday.
• 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
If so, we want to talk to you ……….
A glance at the role:

We have the opportunity for a Customer Service Advisor - Helpdesk / Contact Centre to come and join us working on our Pensions Helpdesk, starting on 20th May 2024. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls into our Helpdesk.
The role is focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA within SLA’s and to exacting standards, in a fast-paced busy environment.
This is an exciting time to join us as we have recently moved to a brand-new collaborative workspace in Preston City Centre.
You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

Please Note Your first 3 weeks will be fully office based so we can support you through induction and a full training plan.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary: £22.900 – 23.500k
- 37 hours per week
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Employee recognition awards from your Peers to win Perk box Prizes
- Incentives for excellent member experience, ranging from spot prizes to team nights out!
- Lots of Ad Hoc prizes


What you’ll be doing:

• To answer all calls within a pre-set time frame
• To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.
• To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.
• Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
• Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
• To support the service provision as appropriate undertaking other duties commensurate
• Sensitively and efficiently assist customers by resolving pension telephone queries and making appropriate referrals, as necessary.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.

What we need from you:

• Recent experience of contact centre would be advantageous especially in a high inbound call volume organisation.
• Experience of working to and consistently achieving challenging targets.
• Ability to maintain First Class customer service skills, whilst working with stretch targets.
• Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
• Excellent oral and written (grammar) communication skills.
• A self-starter.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
• Strong problem-solving skills.
• Very Resilient and customer centric at all times.
• Ability to remain calm and patient.
• Team Player.
• Fast Learner and take ownership for gaining knowledge and understanding.
• A great sense of humour.
• You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays).

Desirable:
• Pensions or Financial services experience


Qualifications

• 5 GCSEs or equivalent including Math’s and English at Grade C or above

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking.

Senior Pensions Administrator - LGPS (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £28k – 35k DOE 37 hours a week


A glance at the role:

We have the opportunity for Senior Pensions Administrators to join us on a full time, permanent basis. You will have a background in LGPS and we are particularly interested in experience in Retirements although Bereavements, Police and Fire & Transfers would also be considered.

Your role will be to assist in the provision of a pension scheme administration service in respect of the pension schemes administered by LPPA. To ensure work is completed to the highest standards demonstrating accuracy and attention to detail whilst providing good customer service.
Other organisations may call this Senior Pensions Officer or Lead Pension Administrator.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary £28 – 35k DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.



What you’ll be doing:

• To process and check a range of general pensions case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas.
• To assist with the processing or checking of complex or urgent cases, or cases that have been escalated, where required
• To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas.
• To develop an understanding of current pensions regulations and overriding legislation, maintaining an up-to-date knowledge
• Liaise with customers and third parties obtaining information in respect of the work undertaken on the team.
• Maintain information security, dealing appropriately with sensitive and confidential information within Service protocol/guidelines.
• Ensure that all work is carried out in a timely and accurate manner achieving required accuracy levels.
• To sensitively and accurately assist and help our members and employers receive first class service by answering questions and queries.
• Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
• Work independently without close supervision.
• Meet and exceed agreed quality and performance targets.
• To support the service provision as appropriate undertaking other duties commensurate with the post

What we need from you:

• Extensive experience within the LGPS, Police, or Firefighters pension scheme (ideally a minimum of 3 years)
• Ability to manage a high caseload and complete work to a consistently high standard, and Role models’ behaviours for others to follow.
• Ability to work effectively on own initiative as well as being an effective team player, who is able to develop and maintain good working relationships within the team and the wider business.
• Displays a positive and flexible attitude and approach to work
• Comfortable working with numbers and able to perform calculations where required.
• Ability to work accurately and to deadlines.
• Ability to use systems and processes relevant to pension payroll and pension administration.
• The ability to communicate effectively at all levels possessing excellent communication skills (both oral and written) and first-class customer service skills.
• Experience of working to and consistently achieving challenging targets.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
• Strong problem solving skills.
• Resilient and customer centric at all times.
• Fast Learner and take ownership for gaining knowledge and understanding.

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above
• A recognised pension administration qualification (or working towards) would be desirable



Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking